Solved Windows 10 File Explorer Problems
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@RamblingBiped said in Windows 10 File Explorer Problems:
So the issues seems to be network related... How I'm not sure. I have remote access to his system and I'm able to browse local directories just fine. If I open an application like notepad and attempt to save a file it hangs for around 90 seconds before opening the Save As dialog box.
I've also done the following:
-disabled Antivirus
-disabled firewall
-changed quick access to "This PC"
-disconnected all network drivesI'm currently trying the SFC / DISM "solution" right now. But the fact that this works without issue when he's disconnected from a network is really odd. And the fact that I can browse all local directories and create new folders/files directly in File Explorer without any issue is kind of strange as well.
The ability to browse and save locally should always be hundreds of times faster (whether we notice it or not). When this user is accessing any network share, if the browse/load functionality is slow it has to be tied to a network related issue. Be it caching etc.
Let us know how the sfc goes.
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So I downloaded SysInternals TCPView and ran it while trying to save a test file from Notepad.exe. Lo and behold, the application tries to access the disconnected network drive via ip address over http. WHY?!?!?!?!
Any clues as to how I can stop this from happening? Any idea WHY it is trying to access a network share that has been disconnected?
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@RamblingBiped said in Windows 10 File Explorer Problems:
So I downloaded SysInternals TCPView and ran it while trying to save a test file from Notepad.exe. Lo and behold, the application tries to access the disconnected network drive via ip address over http. WHY?!?!?!?!
HAHa...
Um not off hand..... I can investigate tomorrow though...
Windows 10.... how I hate you some times...
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So the problem is definitely directly related to the fact that the PC is joined to our domain AND looking for a domain network resource that is not available. I was able to create a local account for the user and the behavior did not persist with the local account.
So... Any clues on how to remotely disable a group policy remotely when the laptop has no connection to the domain? Will a locally implemented group policy override any domain group policy on a domain user account?
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Was this network location the default save location/Documents redirected? If so redirecting his Documents/default save location to local computer may fix the issue.
Is there a vpn setup so he can get access to the network resource, or a GPO you could apply to him after connecting the sets the offending option to "Not Configured"
or
You can remove a pc from a domain using local admin credentials. This should allow him to modify policy objects that would be uneditable using your configured domain gpos. -
Interesting issue.
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@momurda said in Windows 10 File Explorer Problems:
Was this network location the default save location/Documents redirected? If so redirecting his Documents/default save location to local computer may fix the issue.
Is there a vpn setup so he can get access to the network resource, or a GPO you could apply to him after connecting the sets the offending option to "Not Configured"
or
You can remove a pc from a domain using local admin credentials. This should allow him to modify policy objects that would be uneditable using your configured domain gpos.That is the really strange thing... I've got a policy in place for his PC that snuffs the document redirection, and ensures everything is local to his machine. It worked when he was state-side, and is suddenly causing him grief while he's overseas.
This behavior doesn't show up on any other laptops that leave the building either.
And the only problem with disjoining the domain remotely is that he doesn't have VPN access, and I'd not be able to rejoin the system. With the computer disjoined his domain account wouldn't be usable on the laptop.
Frustrating stuff.
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I doubt it, but I'll toss out DNS - what is he using?
Does he have any static DNS entries?
What happens if you manually kill the network folder in my computer? Or is it already gone?
Does the IP or name of the network share show up anywhere in the registry?
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@Dashrender said in Windows 10 File Explorer Problems:
I doubt it, but I'll toss out DNS - what is he using?
Does he have any static DNS entries?
What happens if you manually kill the network folder in my computer? Or is it already gone?
Does the IP or name of the network share show up anywhere in the registry?
The drive is gone, it has been manually disconnected. I've also got all of these policies set up as preferences, so they should be able to revoke them and not cause any issues (assuming I understand group policy preferences correctly). When it tries to connect to the share it looks like it is just using the IP address. I've not searched the registry for the ip address yet.
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@Dashrender said in Windows 10 File Explorer Problems:
I doubt it, but I'll toss out DNS - what is he using?
Does he have any static DNS entries?
What happens if you manually kill the network folder in my computer? Or is it already gone?
Does the IP or name of the network share show up anywhere in the registry?
So I found and entry under HKEY_CURRENT_USER/Network/ for the mapped drive! If I delete this entry it shouldn't do any harm to the system right?
Logically I should be able to do a registry key export for the entry, delete it in the registry, and test to see if it clears up the issue?
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This is what I would do.
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@RamblingBiped said in Windows 10 File Explorer Problems:
@Dashrender said in Windows 10 File Explorer Problems:
I doubt it, but I'll toss out DNS - what is he using?
Does he have any static DNS entries?
What happens if you manually kill the network folder in my computer? Or is it already gone?
Does the IP or name of the network share show up anywhere in the registry?
So I found and entry under HKEY_CURRENT_USER/Network/ for the mapped drive! If I delete this entry it shouldn't do any harm to the system right?
Logically I should be able to do a registry key export for the entry, delete it in the registry, and test to see if it clears up the issue?
Yes, export a copy of it just for good measure, and then delete the value for the mapped drive.
I wouldn't completely delete the key.
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This may seem simple but have you tried disabling the NIC when connected wirelessly? I've seen connection issues with wired when the wireless radio was on but not connected...I suppose it could cause issues the other way as well.
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So, that was not the problem, but I found it! It looks like the user's profile for "Favorites" was still refering to the network location. I went in, removed the reference to favorites, and VOILA! No more stall or attempt to connect to the network share.
Thanks to @Dashrender for the registry searching recommendation.
Now I'll have to go back through my group policy settings and make sure that is corrected on my side of the pond.
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curious, did his favorites work? was he getting an error that his favorites were not syncing?
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@Dashrender Not that I'm aware of. Although I think he uses the synced favorites in Firefox and Chrome. I don't believe either of those care much about what is in the Favorites folder of Window's user profiles. (I could be wrong)
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@RamblingBiped said in Windows 10 File Explorer Problems:
@Dashrender Not that I'm aware of. Although I think he uses the synced favorites in Firefox and Chrome. I don't believe either of those care much about what is in the Favorites folder of Window's user profiles. (I could be wrong)
True, and since you fixed it you won't be able to tell now, but I wonder if he had an error in the Windows Sync manager for Favorites (normally shows as an icon in the tray near the clock.
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@Dashrender said in Windows 10 File Explorer Problems:
@RamblingBiped said in Windows 10 File Explorer Problems:
@Dashrender Not that I'm aware of. Although I think he uses the synced favorites in Firefox and Chrome. I don't believe either of those care much about what is in the Favorites folder of Window's user profiles. (I could be wrong)
True, and since you fixed it you won't be able to tell now, but I wonder if he had an error in the Windows Sync manager for Favorites (normally shows as an icon in the tray near the clock.
I had no errors showing up in logs relative to the problem I was experiencing. And I've got offline files disabled, so no syncing should have been taking place. I'm guessing it is a discrepancy in the latest Group Policy Preference I pushed (months ago...). It's really odd that he is the only person experiencing this behavior though.
--edit--
And I found and fixed the discrepancy...
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I wonder, when you change preferences do those changes get applied once, or if the user is pre-existing on the system, are they ignored?
