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    Help with Helpy

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    ubuntu 14.04 helpy open source help desk
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    • T
      tiagom
      last edited by

      Do you just want to play with it or run it in a live environment?

      I 1 Reply Last reply Reply Quote 0
      • I
        IRJ @tiagom
        last edited by

        @tiagom said in Help with Helpy:

        Do you just want to play with it or run it in a live environment?

        I want to use it for personal use and have an area to submit tickets on my website.

        1 Reply Last reply Reply Quote 0
        • T
          tiagom
          last edited by

          Ill take a look at it when i get home, see if i can help you out.

          I 1 Reply Last reply Reply Quote 0
          • I
            IRJ
            last edited by

            I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution.

            V 1 Reply Last reply Reply Quote 0
            • I
              IRJ @tiagom
              last edited by

              @tiagom said in Help with Helpy:

              Ill take a look at it when i get home, see if i can help you out.

              The closest I got was CentOS 6. I went through the whole tutorial. I just had to change the version on passenger in one of the config files they made. I felt prettty confident I did everything right, but nada.

              1 Reply Last reply Reply Quote 0
              • V
                Veet @JaredBusch
                last edited by

                @JaredBusch said in Help with Helpy:

                @Veet said in Help with Helpy:

                Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                btw, it's developed by a guy named "Scott Miller" ...

                How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

                As I said ... "The UI is nice" ... and that's that.

                1 Reply Last reply Reply Quote 0
                • V
                  Veet @IRJ
                  last edited by

                  @IRJ said in Help with Helpy:

                  I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution

                  You can easily skin the user-facing portion of osTicket .. If you don't mind putting in the effort, you could even make it look somewhat like Helpy ...

                  1 Reply Last reply Reply Quote 0
                  • T
                    tiagom
                    last edited by

                    Tried twice both didn't work, very strange. will try again later.

                    1 Reply Last reply Reply Quote 1
                    • T
                      tiagom
                      last edited by tiagom

                      Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

                      rails user needs to added to sudoers using visudo under

                       root    ALL=(ALL)       ALL
                      

                      I added

                      rails   ALL=(ALL)       ALL
                      

                      The following command fails because the latest activesupport requires Ruby version >= 2.2.2

                      gem install rails --no-ri --no-rdoc
                      

                      Had to install v4.2.7 instead of the latest. I used:

                      gem install activesupport -v 4.2.7
                      gem install rails -v 4.2.7 --no-ri --no-rdoc
                      

                      To clear up a question from earlier when you run

                      rake secret
                      

                      The output needs to be put in /config/secrets.yml under production: secret_key_base:

                      The postgresql password needs to be edited in /config/database.yml under production: password:

                      The following command doesn't work

                      rails s -e production -b your.ip.add.ress:3000
                      

                      It should be

                      rails s -e production -b your.ip.add.ress
                      

                      The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

                      For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

                      root /home/rails/helpy/public;
                      passenger_enabled on;
                      rails_env production;
                      

                      I commented out the index index.html index.htm

                      I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

                      Also i needed to stop the firewall

                      service iptables stop
                      
                      T I 2 Replies Last reply Reply Quote 4
                      • T
                        travisdh1 @tiagom
                        last edited by

                        @tiagom Wow, I've seen some bad/outdated docs before, but that's really pushing things. Good job figuring it out.

                        1 Reply Last reply Reply Quote 1
                        • I
                          IRJ @tiagom
                          last edited by

                          @tiagom said in Help with Helpy:

                          Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

                          rails user needs to added to sudoers using visudo under

                           root    ALL=(ALL)       ALL
                          

                          I added

                          rails   ALL=(ALL)       ALL
                          

                          The following command fails because the latest activesupport requires Ruby version >= 2.2.2

                          gem install rails --no-ri --no-rdoc
                          

                          Had to install v4.2.7 instead of the latest. I used:

                          gem install activesupport -v 4.2.7
                          gem install rails -v 4.2.7 --no-ri --no-rdoc
                          

                          To clear up a question from earlier when you run

                          rake secret
                          

                          The output needs to be put in /config/secrets.yml under production: secret_key_base:

                          The postgresql password needs to be edited in /config/database.yml under production: password:

                          The following command doesn't work

                          rails s -e production -b your.ip.add.ress:3000
                          

                          It should be

                          rails s -e production -b your.ip.add.ress
                          

                          The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

                          For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

                          root /home/rails/helpy/public;
                          passenger_enabled on;
                          rails_env production;
                          

                          I commented out the index index.html index.htm

                          I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

                          Also i needed to stop the firewall

                          service iptables stop
                          

                          Awesome work. I was able to solve some of that, but not enough to get everything working.

                          1 Reply Last reply Reply Quote 1
                          • I
                            IRJ
                            last edited by IRJ

                            @tiagom I am still having trouble. Here are my commands. I know there is more, but I should be able to hit the web server at this point.

                            adduser rails
                            passwd rails
                            gpasswd -a rails wheel
                            
                            
                            
                            ssh-keygen
                            ssh-copy-id rails@SERVER_IP_ADDRESS
                            
                            #Change PermitRootLogin to no
                            nano /etc/ssh/sshd_config
                            service sshd restart
                            
                            yum -y update
                            yum groupinstall -y development
                            
                            yum install -y epel-release pygpgme curl libcurl-devel nano
                            yum install -y postgresql-server postgresql-contrib postgresql-devel git nodejs npm
                            
                            #Add rails to sudoers add rails ALL=(ALL) ALL
                            
                            chkconfig postgresql on
                            service postgresql initdb
                            service postgresql start
                            
                            su - postgres 
                            createuser -s rails
                            createdb helpy_production
                            psql
                            \password rails
                            \q
                            exit
                            service postgresql restart
                            
                            
                            #login as rails
                            
                            gpg2 --keyserver hkp://keys.gnupg.net --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3
                            curl -L get.rvm.io | bash -s stable
                            source /home/rails/.rvm/scripts/rvm
                            rvm requirements
                            rvm install 2.2.1
                            rvm use 2.2.1 --default
                            rvm rubygems current
                            gem install activesupport -v 4.2.7
                            gem install rails -v 4.2.7 --no-ri --no-rdoc
                            
                            
                            
                            sudo dd if=/dev/zero of=/swap bs=1M count=1024
                            sudo mkswap /swap
                            sudo swapon /swap
                            
                            git clone https://github.com/helpyio/helpy.git
                            cd helpy
                            
                            nano Gemfile
                            # Comment out #gem 'rails_12factor'
                            
                            bundle install
                            
                            
                            cp config/database.do.yml config/database.yml
                            rake secret
                            # copy key to production field in secrets and password feild in database
                            
                            nano config/secrets.yml
                            nano config/database.yml
                            
                            touch /home/rails/helpy/log/production.log
                            chmod 0664 /home/rails/helpy/log/production.
                            
                            
                            RAILS_ENV=production rake assets:precompile
                            RAILS_ENV=production rake db:migrate
                            RAILS_ENV=production rake db:seed
                            
                            
                            rails s -e production -b your.ip.add.ress
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                            • T
                              tiagom
                              last edited by

                              What is the output of the following commands

                              rails s -e production -b your.ip.add.ress
                              
                              curl your.ip.add.ress
                              

                              Quickly looking over the list of commands i see

                              chmod 0664 /home/rails/helpy/log/production.
                              

                              Should be

                              chmod 0664 /home/rails/helpy/log/production.log
                              
                              1 Reply Last reply Reply Quote 0
                              • I
                                IRJ
                                last edited by

                                Thanks @tiagom for all your help!

                                1 Reply Last reply Reply Quote 0
                                • T
                                  tiagom
                                  last edited by

                                  No problem, any time @IRJ

                                  1 Reply Last reply Reply Quote 0
                                  • I
                                    IRJ
                                    last edited by

                                    Here is the finished tutorial.

                                    http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                                    hobbit666H JaredBuschJ 2 Replies Last reply Reply Quote 0
                                    • hobbit666H
                                      hobbit666 @IRJ
                                      last edited by

                                      @IRJ said in Help with Helpy:

                                      Here is the finished tutorial.

                                      http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                                      booked marked as this is one i'm looking at to replace spiceworks.

                                      1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch @IRJ
                                        last edited by JaredBusch

                                        @IRJ said in Help with Helpy:

                                        Here is the finished tutorial.

                                        http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                                        I quit reading the tutorial early on. There are some clunky things still in those instructions.

                                        You show using nano at one point but then in a follow up step you show installing nano with yum. So how would you have used nano?

                                        Then you show adding the rails user to the sudo file with vi after adding nano.

                                        Also, once you add a user to the wheel group, you should not need to add to the sudo file, isn't that the point of the wheel group?

                                        Were these some of the inconsistencies that you found in the original instructions bleeding through into yours?

                                        T I 2 Replies Last reply Reply Quote 1
                                        • T
                                          tiagom @JaredBusch
                                          last edited by

                                          @JaredBusch

                                          sudoers file should be edited using visudo as it checks syntax and whatnot.

                                          In a fresh install of CentOS 6.8 wheel group is commented out in sudoers

                                          ## Allows people in group wheel to run all commands
                                          # %wheel        ALL=(ALL)       ALL
                                          
                                          1 Reply Last reply Reply Quote 1
                                          • I
                                            IRJ @JaredBusch
                                            last edited by

                                            @JaredBusch said in Help with Helpy:

                                            @IRJ said in Help with Helpy:

                                            Here is the finished tutorial.

                                            http://joelradon.com/installing-helpy-open-source-help-desk-on-centos-6/

                                            Then you show adding the rails user to the sudo file with vi after adding nano.

                                            Also, once you add a user to the wheel group, you should not need to add to the sudo file, isn't that the point of the wheel group?

                                            you are supposed to use visudo to edit that sudoers file.

                                            As far as installing nano twice, I may have missed that and copied it from the original.

                                            I am not sure what the big deal is...

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