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    Help with Helpy

    IT Discussion
    ubuntu 14.04 helpy open source help desk
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    • D
      DustinB3403
      last edited by

      And then to create a database key, and copy that key to the actual database.

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      • T
        tiagom
        last edited by

        Create a secret token for rails apps and copy it into those two files.

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        • I
          IRJ
          last edited by

          Ok so I run
          rake secret

          Then it gives me a key. Then I copy that key to those two files?

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          • I
            IRJ
            last edited by

            Do I just add it to the bottom of both of those files?

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            • A
              Ambarishrh
              last edited by

              Never heard of helpy before, looks interesting!

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              • W
                wirestyle22 @IRJ
                last edited by

                I have been looking for something like this for a long time. Sweet.

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                • I
                  IRJ
                  last edited by

                  I am on my 4th attempt of the install. The ruby stuff is definitely screwing me up.

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                  • W
                    wirestyle22 @IRJ
                    last edited by

                    @IRJ I wouldn't have the foggiest either man. That's what learning is though!

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                    • I
                      IRJ @wirestyle22
                      last edited by

                      @wirestyle22 said in Help with Helpy:

                      @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                      I am getting a little further each time now. Maybe this next install attempt will work 🙂

                      W 1 Reply Last reply Reply Quote 2
                      • I
                        IRJ
                        last edited by

                        The installation guide definitely isn't the best.

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                        • W
                          wirestyle22 @IRJ
                          last edited by

                          @IRJ said in Help with Helpy:

                          @wirestyle22 said in Help with Helpy:

                          @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                          I am getting a little further each time now. Maybe this next install attempt will work 🙂

                          One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

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                          • I
                            IRJ @wirestyle22
                            last edited by IRJ

                            @wirestyle22 said in Help with Helpy:

                            @IRJ said in Help with Helpy:

                            @wirestyle22 said in Help with Helpy:

                            @IRJ I wouldn't have the foggiest either man. That's what learning is though!

                            I am getting a little further each time now. Maybe this next install attempt will work 🙂

                            One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

                            I am trying to learn ruby.

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                            • V
                              Veet
                              last edited by

                              Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                              btw, it's developed by a guy named "Scott Miller" ...

                              J S 2 Replies Last reply Reply Quote 3
                              • J
                                JaredBusch @Veet
                                last edited by

                                @Veet said in Help with Helpy:

                                Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                                btw, it's developed by a guy named "Scott Miller" ...

                                How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

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                                • S
                                  scottalanmiller @Veet
                                  last edited by

                                  @Veet said in Help with Helpy:

                                  Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                                  btw, it's developed by a guy named "Scott Miller" ...

                                  Their on to me.

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                                  • I
                                    IRJ
                                    last edited by IRJ

                                    The tutorial is definitely outdated and needs to be updated.

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                                    • T
                                      tiagom
                                      last edited by

                                      Do you just want to play with it or run it in a live environment?

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                                      • I
                                        IRJ @tiagom
                                        last edited by

                                        @tiagom said in Help with Helpy:

                                        Do you just want to play with it or run it in a live environment?

                                        I want to use it for personal use and have an area to submit tickets on my website.

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                                        • T
                                          tiagom
                                          last edited by

                                          Ill take a look at it when i get home, see if i can help you out.

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                                          • I
                                            IRJ
                                            last edited by

                                            I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution.

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