is freePBX really free or not??
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then i will not touch it,
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i thought that it has some extrat features than freePBX like CRM
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@IT-ADMIN said:
i thought that it has some extrat features than freePBX like CRM
If you are interested in some of those feature take a look at Elastix (http://www.elastix.org/index.php/en/)
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@IT-ADMIN said:
i thought that it has some extrat features than freePBX like CRM
Sure, and so does Elastix. All of those extra features went to Elastix which is why Elastix is the spiritual successor. It was basically an exact copy of TrixBox.
However, these things are negatives. Having a CRM running on your PBX is a very bad idea. I hate that Elastix includes that. We always strip it out.
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@scottalanmiller said:
@IT-ADMIN said:
i thought that it has some extrat features than freePBX like CRM
Sure, and so does Elastix. All of those extra features went to Elastix which is why Elastix is the spiritual successor. It was basically an exact copy of TrixBox.
However, these things are negatives. Having a CRM running on your PBX is a very bad idea. I hate that Elastix includes that. We always strip it out.
oh i see what you mean, so it is better to separate btw pbx and CRM
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like connecting pbx with sugarCRM ??
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now i get very disappointed to know that the call recording is not free
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@IT-ADMIN said:
now i get very disappointed to know that the call recording is not free
In what sense? On FreePBX call recording is free. That is a built in asterisk function.
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@IT-ADMIN said:
oh i see what you mean, so it is better to separate btw pbx and CRM
Right. You don't want anything "extra" running on your PBX. You want the system tight, lean and secure. For home use, you know, it doesn't really matter. But for a business you don't want to play with extra things running on top of your PBX. It is bad enough that people in the SMB sometimes do that on little NAS boxes or whatever. But on a PBX seems completely crazy. That is not your "PBX and general catch all application host."
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@IT-ADMIN said:
like connecting pbx with sugarCRM ??
Right, if you want SugarCRM or vTiger integration run those in a separate VM and just connect them together. More work, but you don't want instability in your phone system.
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@IT-ADMIN those are call recording reports, not call recording itself.
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@IT-ADMIN said:
Like @scottalanmiller said, that is just the reporting feature on the recorded calls. Not the recording itself.
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I'm very very very sorry I didn't reply yesterday I was out of office and out of the house. Anyway thank you guys for your replies
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On a side note, have you ever checked out Asterisk? Depending on the area, they may not be able to be ported (our environment was only able to be serviced by Ednetics through Cisco gear based on a monopoly for the area).
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@BBigford said:
On a side note, have you ever checked out Asterisk? Depending on the area, they may not be able to be ported (our environment was only able to be serviced by Ednetics through Cisco gear based on a monopoly for the area).
FreePBX is a distribution of Asterisk.
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@BBigford said:
On a side note, have you ever checked out Asterisk?
All of the ones that he is looking at are Asterisk. FreePBX, Elastix, TrixBox, PIAF are all Asterisk distros.
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@coliver @scottalanmiller
Ah, good to know. I haven't had a ton of experience with Asterisk yet since our area doesn't warrant it's use. Just heard about it. That would explain my first reply being less educated on it. -
Asterisk is pretty awesome. One of the most powerful and featureful PBXs around with some of the most active development and largest user bases, while being completely free and open source. It's an epic win for telephony.
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@scottalanmiller said:
Asterisk is pretty awesome. One of the most powerful and featureful PBXs around with some of the most active development and largest user bases, while being completely free and open source. It's an epic win for telephony.
That said, It's amazing how many features that are in paid for solutions aren't there, or have to be completely built from scratch. Three examples - Place a call on hold on someone else's phone, pull a call from someone else's phone that is on hold, and lastly DND status of a device is not known without a lot of front and back end work.
