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    Erasing an iPhone Without Passcode / iTunes Password

    Scheduled Pinned Locked Moved IT Discussion
    11 Posts 6 Posters 2.2k Views
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    • ?
      A Former User
      last edited by A Former User

      You likely won't be able to reuse them anyway as they will be iCloud locked when reset without having the username & password. time to take a hammer to them.

      1 Reply Last reply Reply Quote 0
      • dafyreD
        dafyre @garak0410
        last edited by

        @garak0410 Can you recreate the old emails and do a password reset then?

        ? JaredBuschJ 2 Replies Last reply Reply Quote 0
        • MattSpellerM
          MattSpeller
          last edited by

          Do you want to erase it? Or make it usable again?

          Youtube Video

          1 Reply Last reply Reply Quote 1
          • ?
            A Former User @dafyre
            last edited by

            @dafyre said:

            @garak0410 Can you recreate the old emails and do a password reset then?

            Does any email provider allow this.

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            • JaredBuschJ
              JaredBusch @dafyre
              last edited by

              @dafyre said:

              @garak0410 Can you recreate the old emails and do a password reset then?

              I would do this or go through the steps required to update the iCloud account to a new email address.

              But this gets expensive (your time investment) quickly. It will likely just be cheaper to destroy and get new ones.

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              • Minion QueenM
                Minion Queen
                last edited by

                If you can prove they are business owned phones. You should be able to call apple care and have them help you get them reset. I recall having to take one to the apple store and let them deal with clearing if off.

                ? 1 Reply Last reply Reply Quote 0
                • ?
                  A Former User @Minion Queen
                  last edited by

                  @Minion-Queen said:

                  If you can prove they are business owned phones. You should be able to call apple care and have them help you get them reset. I recall having to take one to the apple store and let them deal with clearing if off.

                  You must get special privileges. Even when we had a Gov't account with Verizon neither Verizon nor Apple could do anything about it. After that IT started setting them up.

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @A Former User
                    last edited by

                    @thecreativeone91 said:

                    You must get special privileges. Even when we had a Gov't account with Verizon neither Verizon nor Apple could do anything about it. After that IT started setting them up.

                    I don't know what you had on them. the iCloud perma lock is a fairly new feature.

                    ? 1 Reply Last reply Reply Quote 0
                    • ?
                      A Former User @JaredBusch
                      last edited by

                      @JaredBusch said:

                      @thecreativeone91 said:

                      You must get special privileges. Even when we had a Gov't account with Verizon neither Verizon nor Apple could do anything about it. After that IT started setting them up.

                      I don't know what you had on them. the iCloud perma lock is a fairly new feature.

                      iCloud lock has been going on since iOS 7 came out, which has been since 2013.

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                      • garak0410G
                        garak0410
                        last edited by

                        I did get the one with the PASSCODE to reset...but the iPhone5s still wants the original iTunes account...I'll try some of these suggestions...it isn't as pressing as it was earlier as I did get the users original problem fixed and he didn't need to get into a spare...

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