CloudatCon aka CloudatCost

Still no refund as of yet. They've "escalated" it. No further update.

dafyre

My machine came back online. At this point, a bit of down time doesn't matter too much to me since the machine did get migrated over to pro and rebuilt.... This is just a personal toy for now.

Danp

FWIW, the "backlog" seems to have mostly cleared up (new server sits at "pending" status for under a minute), yet the "reimaging" still seems to take well more than the 1-2 minutes they strive for.

So, Basically the outage was almost 1 week without usability. That's a lot of time. Plus, we have to redo any work for this "CloudPro" which isn't worth it. Even for testing it's just too much trouble. I won't deal with a company that is this bad.

They were suppose to issue a refund as they contacted me on here, however now I get an email from the founder asking what issues am I having? He says all the issues are fixed now (as of this morning). They don't really want to refund, they'd rather give me some free cloud pro resources or early access to some cool new things... Lame.

Sparkum

@thecreativeone91

Tell them you want a refund and I'll take the free resources,

Still willing to keep some junk with this company.

However if I knew demanding a refund would get me free stuff....

@Sparkum said:

@thecreativeone91

Tell them you want a refund and I'll take the free resources,

Still willing to keep some junk with this company.

However if I knew demanding a refund would get me free stuff....

Not interested in free stuff from them. It's not worth my time.

Danp

@thecreativeone91 said:

early access to some cool new things... Lame.

Tell him that you'll be happy to Alpha test their products for a fee.

scottalanmiller

@thecreativeone91 said:

So, Basically the outage was almost 1 week without usability. That's a lot of time. Plus, we have to redo any work for this "CloudPro" which isn't worth it. Even for testing it's just too much trouble. I won't deal with a company that is this bad.

That's what got us. Nearly a week of downtime, a month after a day of downtime, all without a valid excuse. Then blowing away everything that we had done so we lost 20-40 hours of lab work that we have to redo. Sure, for people who didn't start using the service yet this might seem kind of trivial, but if you are really using it, even for a lab, massive downtime and randomly and intentionally taking everything away and making you start from scratch only makes sense if you are making money to do the testing and no one cares that the effort is wasted. Using this implies that you feel that your own time is worthless.

If I was making minimum wage the time lost would pay for three years or more on an enterprise cloud platform!

scottalanmiller

@thecreativeone91 said:

Not interested in free stuff from them. It's not worth my time.

It's like returning a product because it is defective and getting a free, additionally defective product instead of your money back. Um..... why is that good?

scottalanmiller

@Danp said:

@thecreativeone91 said:

early access to some cool new things... Lame.

Tell him that you'll be happy to Alpha test their products for a fee.

That's where it would make sense. We not only returned the stuff we paid for, we returned the free stuff too. It is literally too costly to use their free stuff.

Danp

Crazy results earlier today on both of my C@C systems:

                CPU     %user     %nice   %system   %iowait    %steal     %idle
03:10:01 PM     all      0.02      0.00      0.01      0.00      0.00     99.96
03:20:01 PM     all      0.02      0.00      0.02     96.19      0.00      3.78
03:30:01 PM     all      0.01      0.00      0.01     99.98      0.00      0.00
03:40:01 PM     all      0.01      0.00      0.01     66.89      0.00     33.09
03:50:01 PM     all      0.02      0.00      0.01      0.00      0.00     99.97

Someone must have been attempting to save a 5k file.

scottalanmiller

Holy hell, I've never seen a ten minute average like that, ever!!

scottalanmiller

You literally hit thrashing there. 0% available CPU. Was that machine idle? This is epic performance fail.

@scottalanmiller said:

You literally hit thrashing there. 0% available CPU. Was that machine idle? CloudatCost is an epic fail.

FTFY

Danp

@scottalanmiller Yes, both boxes were completely idle at the time.

dafyre

upload-f84167a2-b3da-42dc-ada7-dfbbc115d1d1

Looks like they fixed mine. My box is totally idle at the moment, just restored my OwnCloud instance last night.

Danp

@dafyre You should look at the numbers from yesterday afternoon to see if your box shows the same results as mine did.

dafyre

@Danp I got it activated again last night at 10:45PM... IOWait was still low then... 0.03 %

So did anyone actually get their refund from C@C. @scottalanmiller did @ntg ?