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    Issue at Sonicwall

    Scheduled Pinned Locked Moved IT Discussion
    sonicwall
    35 Posts 5 Posters 7.3k Views
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    • LakshmanaL
      Lakshmana @scottalanmiller
      last edited by

      @scottalanmiller said:
      No ISP,no MAlware,No DNS issue.No proxy is used by the client.I cant identify the issue with the sonicwall.How to identify that?

      thanksajdotcomT 1 Reply Last reply Reply Quote 0
      • thanksajdotcomT
        thanksajdotcom @Lakshmana
        last edited by

        @Lakshmana said:

        @scottalanmiller said:
        No ISP,no MAlware,No DNS issue.No proxy is used by the client.I cant identify the issue with the sonicwall.How to identify that?

        Ok, how do you know it isn't the ISP, malware, DNS or a proxy server? Before you casually dismiss these, can you just clarify why you know it's none of these things?

        LakshmanaL 1 Reply Last reply Reply Quote 0
        • LakshmanaL
          Lakshmana @thanksajdotcom
          last edited by

          @thanksajdotcom said: I am only maintaining the customer site and there is no such above things because last month only ISP provider checked everything in front of me and I am maintaining the Admin console of the Antivirus in that client place.There is no proxy server is used.DNS is also pinged properly from the sonicwall where the ping was successful.

          thanksajdotcomT 1 Reply Last reply Reply Quote 0
          • thanksajdotcomT
            thanksajdotcom @Lakshmana
            last edited by

            @Lakshmana said:

            @thanksajdotcom said: I am only maintaining the customer site and there is no such above things because last month only ISP provider checked everything in front of me and I am maintaining the Admin console of the Antivirus in that client place.There is no proxy server is used.DNS is also pinged properly from the sonicwall where the ping was successful.

            Can you ping Yahoo or MSN or the like? Does it resolve the hostname to an IP?

            LakshmanaL 1 Reply Last reply Reply Quote 0
            • LakshmanaL
              Lakshmana @thanksajdotcom
              last edited by

              @thanksajdotcom No yahoo.com is not pinging.only the google.com is pinging

              thanksajdotcomT 1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom @Lakshmana
                last edited by

                @Lakshmana said:

                @thanksajdotcom No yahoo.com is not pinging.only the google.com is pinging

                Do you have your forwarders setup?

                1 Reply Last reply Reply Quote 0
                • thanksajdotcomT
                  thanksajdotcom
                  last edited by

                  Why Gmail works I'm not sure but if your internal works but external doesn't, you don't have forwarders setup, or setup properly.

                  LakshmanaL 1 Reply Last reply Reply Quote 0
                  • LakshmanaL
                    Lakshmana @thanksajdotcom
                    last edited by

                    @thanksajdotcom The sonicwall is configured with the load balancer of two ISP.Whether that me any issue?The content filtering is there for the client but the license whether that may the issue.

                    1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender
                      last edited by

                      unless the content filter is set to filter everything except google.com that's not your problem.

                      What is the DNS being used by the PCs, by the servers?
                      what IPs are set as the forwarder IPs in your Active Directory DNS servers (assuming you're using AD DNS)

                      What happens when you ping those DNS servers from the machine that declares them?

                      LakshmanaL thanksajdotcomT 2 Replies Last reply Reply Quote 1
                      • LakshmanaL
                        Lakshmana @Dashrender
                        last edited by Lakshmana

                        @Dashrender said:
                        There is no AD is present and the DNS is pinging from server as well as Desktop.DNS is 8.8.8.8 and 4.2.2.2

                        thanksajdotcomT DashrenderD 2 Replies Last reply Reply Quote 0
                        • thanksajdotcomT
                          thanksajdotcom @Dashrender
                          last edited by

                          @Dashrender said:

                          unless the content filter is set to filter everything except google.com that's not your problem.

                          What is the DNS being used by the PCs, by the servers?
                          what IPs are set as the forwarder IPs in your Active Directory DNS servers (assuming you're using AD DNS)

                          What happens when you ping those DNS servers from the machine that declares them?

                          Yes, what is handling your DNS?

                          1 Reply Last reply Reply Quote 0
                          • thanksajdotcomT
                            thanksajdotcom @Lakshmana
                            last edited by

                            @Lakshmana said:

                            @Dashrender said:
                            There is no AD is present and the DNS is pinging from server as well as Desktop.DNS is 8.8.8.8 and 4.2.2.2

                            What kind of server is it?

                            LakshmanaL 1 Reply Last reply Reply Quote 0
                            • DashrenderD
                              Dashrender @Lakshmana
                              last edited by Dashrender

                              @Lakshmana said:

                              @Dashrender said:
                              There is no AD is present and the DNS is pinging from server as well as Desktop.DNS is 8.8.8.8 and 4.2.2.2

                              Great, that makes this much easier. Sounds like traffic routes directly from the desktop -> sonicwall -> ISP -> internet.

                              If you ping www.yahoo.com or www.microsoft.com, do you get an IP back? and does it ping?

                              LakshmanaL 1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender
                                last edited by

                                Also, just for helpful information, what is the output of

                                Ipconfig /all

                                from one of the workstations?

                                LakshmanaL 1 Reply Last reply Reply Quote 0
                                • LakshmanaL
                                  Lakshmana @Dashrender
                                  last edited by

                                  @Dashrender The ipconfig /all is used in command prompt and got the IP of
                                  192.168.1.145 Subnet:255.255.255.0 Default Gateway:IP of Sonicwall and DNS:8.8.8.8
                                  Secondary DNS 4.2.2.2

                                  thanksajdotcomT 1 Reply Last reply Reply Quote 1
                                  • LakshmanaL
                                    Lakshmana @thanksajdotcom
                                    last edited by

                                    This post is deleted!
                                    1 Reply Last reply Reply Quote 0
                                    • LakshmanaL
                                      Lakshmana @Dashrender
                                      last edited by

                                      @Dashrender said:
                                      When IP of microsoft and yahoo is pinged destination host unreachable

                                      thanksajdotcomT DashrenderD 2 Replies Last reply Reply Quote 0
                                      • thanksajdotcomT
                                        thanksajdotcom @Lakshmana
                                        last edited by

                                        @Lakshmana said:

                                        @Dashrender The ipconfig /all is used in command prompt and got the IP of
                                        192.168.1.145 Subnet:255.255.255.0 Default Gateway:IP of Sonicwall and DNS:8.8.8.8
                                        Secondary DNS 4.2.2.2

                                        Ok, try flushing your local DNS cache.

                                        ipconfig /flushdns
                                        

                                        Just out of curiosity, what browser and OS are you using?

                                        LakshmanaL 1 Reply Last reply Reply Quote 0
                                        • thanksajdotcomT
                                          thanksajdotcom @Lakshmana
                                          last edited by

                                          @Lakshmana said:

                                          @Dashrender said:
                                          When IP of microsoft and yahoo is pinged destination host unreachable

                                          Ok, try pinging by IP.

                                          ping 98.138.253.109
                                          

                                          Does that go through?

                                          LakshmanaL 1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @Lakshmana
                                            last edited by Dashrender

                                            @Lakshmana said:

                                            @Dashrender said:
                                            When IP of microsoft and yahoo is pinged destination host unreachable

                                            But did it resolve the IP? or give you a host not found message?

                                            Also, what do you get when you ping www.google.com

                                            thanksajdotcomT 1 Reply Last reply Reply Quote 1
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