How to manage remote work with little to no resources, and venting?
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A lot has changed within the company I work for, I find the daily grind now to be frustrating and stressful with a new boss, with myself now having little to no authority to get anything done, despite requirements to make work progress. Other than finding a new job, does anybody have any ideas on how to cope, or ways to get work items done? I have tried discussing this to no avail with my new boss.
One example. I am responsible for the IT infrastructure within around 30 offices globally. We have them all over. Not driving distance. We only have IT people in around 5 of the offices, leaving 25 unmanaged. Yet, these offices still have have infrastructure requirements. The people in the office are not IT people and do not do IT work, they are busy and refuse. Its infrequent, but we have items like the below from time to time:
- ISP line speed is not what is expected or paid for. Appears to be 30% lower. ISP requires somebody hook up directly to the link and perform iPerf testing showing bandwidth issues to continue giving us help as their kit is configured correctly. Local people cannot help as they are not in IT and busy. I am not being given budget to outsource to a local IT provider or contractor to get them to do the testing. I cannot travel there myself, think UK -> Australia. I cannot hire a junior IT person in every office. How on earth can I get items like this accomplished? Despite these issues, i'm told 'make it happen'.
Similarly to the above, I have offices where we need switches installed to a second WAN link to provide local HA. The company does not want downtime in the office, yet, I cannot get anybody to install and configure the equipment, the local staff cant, and I cannot thousands of kilometers away from the room and hardware.
Another example would be fixing cabling. The cabling is a mess from M&A, we purchased companies that have terrible cabling in the IT comm areas. Yet, I won't be given budget to get professional services in to fix the cabling properly. For the smaller sites, sure, I can do the work myself. But, the company are not willing to allow travel. As before, its not the local peoples jobs. Plus, given the sites demand no downtime, this needs to be weekend or evening only work.
I guess, i'm not sure what I am really asking, just venting. Its so disappointing to be told to accomplish something with little to no available paths. We used to have Splice to do the remote work but this was taken away.
I feel its time to move on. How can I possibly manage this stuff without resources?
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@Jimmy9008 That's hard. It may be time for some tough love.
You could:- Don't try and do the work if they will not allow you. Just let it slide.
- Enlist the remote workers by redirecting them to your boss with the explanation of "no willing or qualified staff on site".
- Add some urgency to the job hunt for a new employer!
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@Jimmy9008 said in How to manage remote work with little to no resources, and venting?:
I feel its time to move on.
This was my thought even before I read the post, and still is afterwards.
