Skyetel billing error
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Just making you aware there might be a billing error
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We got hit ourselves, but it was resolved quickly. Some customers hit too, for sure.
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Sorry about the headache this caused.
We rewrote our entire billing system and it worked perfectly... except for a single typo. Believe it or not, it was caused by a rouge "%" in a SQL query.
Full RFO to come
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@Skyetel said in Skyetel billing error:
Sorry about the headache this caused.
We rewrote our entire billing system and it worked perfectly... except for a single typo. Believe it or not, it was caused by a rouge "%" in a SQL query.
Full RFO to come
Interesting.
Luckily it was late at night for us (super low usage of phone system) and the overage amount I keep my account at enabled the fees to not put me into a negative balance.
Biggest drawback for me is prepaying about 2 weeks early for the next month...
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@Dashrender We refunded the mistake back to the credit cards if there was an auto-recharge. The refund should clear before the initial transaction does, meaning your credit card should only be charged what you should have actually paid.
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@Skyetel said in Skyetel billing error:
@Dashrender We refunded the mistake back to the credit cards if there was an auto-recharge. The refund should clear before the initial transaction does, meaning your credit card should only be charged what you should have actually paid.
We aren't auto charge. It's not that big of a deal in our situation.
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@Skyetel said in Skyetel billing error:
Believe it or not, it was caused by a rouge "%" in a SQL query.
Since
%is a wildcard, yeah I can see that.
