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    Best practice MFP scanning to email for M365 shop?

    IT Discussion
    email mfp m365 smtp
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    • DashrenderD
      Dashrender @gjacobse
      last edited by

      @gjacobse said in Best practice MFP scanning to email for M365 shop?:

      @dashrender said in Best practice MFP scanning to email for M365 shop?:

      @gjacobse
      what brand MFPs are those?

      My Canon's do fine with 1.2 to MS.

      The ones most recent:

      Sharp MX-c402sc

      Assuming you have the most recent firmware - there might be a setting you need to change to make it work. I would assume Sharp to have that working by now.

      1 Reply Last reply Reply Quote 0
      • 1
        1337 @Dashrender
        last edited by

        @dashrender said in Best practice MFP scanning to email for M365 shop?:

        @gjacobse
        what brand MFPs are those?

        My Canon's do fine with 1.2 to MS.

        Do you set up the MFP with credentials from a M365 user?

        jt1001001J travisdh1T 2 Replies Last reply Reply Quote 0
        • jt1001001J
          jt1001001 @1337
          last edited by

          We use Xerox and have a specific account set up in O365 for scan to email. We found option 1from.here was the only one that worked. Stinks that we have to burn a license for it.
          https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

          1 Reply Last reply Reply Quote 1
          • travisdh1T
            travisdh1 @1337
            last edited by

            @pete-s said in Best practice MFP scanning to email for M365 shop?:

            @dashrender said in Best practice MFP scanning to email for M365 shop?:

            @gjacobse
            what brand MFPs are those?

            My Canon's do fine with 1.2 to MS.

            Do you set up the MFP with credentials from a M365 user?

            Yep, need a licensed account, and the lowest priced one doesn't work. I forget what it's called at the moment, but you need a license that includes the local apps.

            DashrenderD 2 Replies Last reply Reply Quote 1
            • DashrenderD
              Dashrender @travisdh1
              last edited by

              @travisdh1 said in Best practice MFP scanning to email for M365 shop?:

              @pete-s said in Best practice MFP scanning to email for M365 shop?:

              @dashrender said in Best practice MFP scanning to email for M365 shop?:

              @gjacobse
              what brand MFPs are those?

              My Canon's do fine with 1.2 to MS.

              Do you set up the MFP with credentials from a M365 user?

              Yep, need a licensed account, and the lowest priced one doesn't work. I forget what it's called at the moment, but you need a license that includes the local apps.

              I'm using a shared account, non-licensed for my MFPs.
              I only need to allow scanning to our own domain email users (if they need to send externally - they scan to themselves first, then forward on).

              https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

              Option 2. This has been working for 4 months now.

              jt1001001J 1 Reply Last reply Reply Quote 0
              • DashrenderD
                Dashrender @travisdh1
                last edited by

                @travisdh1 said in Best practice MFP scanning to email for M365 shop?:

                @pete-s said in Best practice MFP scanning to email for M365 shop?:

                @dashrender said in Best practice MFP scanning to email for M365 shop?:

                @gjacobse
                what brand MFPs are those?

                My Canon's do fine with 1.2 to MS.

                Do you set up the MFP with credentials from a M365 user?

                Yep, need a licensed account, and the lowest priced one doesn't work. I forget what it's called at the moment, but you need a license that includes the local apps.

                Even if you go with option 1, not sure why the lowest account with an email account wouldn't work?

                travisdh1T 1 Reply Last reply Reply Quote 0
                • jt1001001J
                  jt1001001 @Dashrender
                  last edited by

                  @dashrender Option 2 doesnt work for us; seems Microsoft Protection keeps blocking our IP addresses as spam sources (most of our sites are using DHCP for outside IP). Plus, isn't Microsoft requiring SMTP Auth (unless you specifically opt out and use a different relay connector or something, can't remember).

                  DashrenderD 1 Reply Last reply Reply Quote 0
                  • travisdh1T
                    travisdh1 @Dashrender
                    last edited by

                    @dashrender said in Best practice MFP scanning to email for M365 shop?:

                    @travisdh1 said in Best practice MFP scanning to email for M365 shop?:

                    @pete-s said in Best practice MFP scanning to email for M365 shop?:

                    @dashrender said in Best practice MFP scanning to email for M365 shop?:

                    @gjacobse
                    what brand MFPs are those?

                    My Canon's do fine with 1.2 to MS.

                    Do you set up the MFP with credentials from a M365 user?

                    Yep, need a licensed account, and the lowest priced one doesn't work. I forget what it's called at the moment, but you need a license that includes the local apps.

                    Even if you go with option 1, not sure why the lowest account with an email account wouldn't work?

                    Because the lowest cost email account is online only. A local device can't login.

                    DashrenderD 1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender @jt1001001
                      last edited by

                      @jt1001001 said in Best practice MFP scanning to email for M365 shop?:

                      @dashrender Option 2 doesnt work for us; seems Microsoft Protection keeps blocking our IP addresses as spam sources (most of our sites are using DHCP for outside IP). Plus, isn't Microsoft requiring SMTP Auth (unless you specifically opt out and use a different relay connector or something, can't remember).

                      did you follow the instruction and add to the SPF record?

                      No, they don't require SMTP auth when using option 2.

                      If option 2 doesn't work - they have option 3 which includes setting up a connector.

                      1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender @travisdh1
                        last edited by

                        @travisdh1 said in Best practice MFP scanning to email for M365 shop?:

                        @dashrender said in Best practice MFP scanning to email for M365 shop?:

                        @travisdh1 said in Best practice MFP scanning to email for M365 shop?:

                        @pete-s said in Best practice MFP scanning to email for M365 shop?:

                        @dashrender said in Best practice MFP scanning to email for M365 shop?:

                        @gjacobse
                        what brand MFPs are those?

                        My Canon's do fine with 1.2 to MS.

                        Do you set up the MFP with credentials from a M365 user?

                        Yep, need a licensed account, and the lowest priced one doesn't work. I forget what it's called at the moment, but you need a license that includes the local apps.

                        Even if you go with option 1, not sure why the lowest account with an email account wouldn't work?

                        Because the lowest cost email account is online only. A local device can't login.

                        I don't understand - why can't a local device login? Sure it likely can't use modern auth - but normal SMTP logon should work (though I think MS is killing that)

                        Also, as I mentioned - i'm using a totally free account (a shared account - shared only with me :P) through option 2 in the link I provided.

                        1 Reply Last reply Reply Quote 1
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