Slow "internet" customer says...
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I have a customer and they have one location where they hold meetings with about 30 people in attendance and say another 10 people in the office. People in the meetings sometimes complain about slow internet. Problem is that they have 500 Mbit/s fiber and no hosted servers or anything on-prem.
I haven't been on location yet so I have no clue what equipment they have. I'm suspecting consumer grade AP/router/firewall stuff.
How would you go about troubleshooting this problem?
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@pete-s I'm a big fan of Ubiquiti EdgeRouter and its got a nice set of GUI tools to actually show you traffic analysis, how much is being used and by whom. Once you see that they're not eating up their bandwidth (people always assume its slow - throw more money at it with more unused bandwidth) - then you can isolate what and why. As you said, probably some shit switches, or their PC's are so jacked up that they don't function properly. Also - I've found that people end up with a hundred chrome windows open with only 8GB of RAM and the computer can't handle it. They say their internet is slow, when in reality its their computer that can't handle the load being placed upon it.
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@pete-s said in Slow "internet" customer says...:
I have a customer and they have one location where they hold meetings with about 30 people in attendance and say another 10 people in the office. People in the meetings sometimes complain about slow internet. Problem is that they have 500 Mbit/s fiber and no hosted servers or anything on-prem.
I haven't been on location yet so I have no clue what equipment they have. I'm suspecting consumer grade AP/router/firewall stuff.
How would you go about troubleshooting this problem?
Without knowing anything about equipment on-site and/or limited knowledge about the environment, I start with the basics:
www.speedtest.net -Will give you a better idea of true bandwidth
ping google, microsoft, Cloudflare, <site their connecting to>
tracert google, microsoft, <site their connecting to>
Check device performance in OS supplied performance monitor
Compare wired vs wireless performance if possibleNot much else you can do until you get more equipment info IMHO.
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Thanks guys, that's good ideas to get started!
How many client devices can one AP handle as a rule of thumb?
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@pete-s said in Slow "internet" customer says...:
Thanks guys, that's good ideas to get started!
How many client devices can one AP handle as a rule of thumb?
Completely depends on the AP. The various UniFi devices are generally in the 200 to 300 device range. A few can do 500.
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@jaredbusch said in Slow "internet" customer says...:
@pete-s said in Slow "internet" customer says...:
Thanks guys, that's good ideas to get started!
How many client devices can one AP handle as a rule of thumb?
Completely depends on the AP. The various UniFi devices are generally in the 200 to 300 device range. A few can do 500.
But that's the theoretical max right? Since you're sharing the bandwidth on the AP, how many clients would you like to have per AP?
Or is my thinking flawed?
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@pete-s said in Slow "internet" customer says...:
@jaredbusch said in Slow "internet" customer says...:
@pete-s said in Slow "internet" customer says...:
Thanks guys, that's good ideas to get started!
How many client devices can one AP handle as a rule of thumb?
Completely depends on the AP. The various UniFi devices are generally in the 200 to 300 device range. A few can do 500.
But that's the theoretical max right? Since you're sharing the bandwidth on the AP, how many clients would you like to have per AP?
Or is my thinking flawed?
That comes down to use case. 200 people doing basic web form entry on an ERP system is easily still able to be handled.
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@jaredbusch said in Slow "internet" customer says...:
@pete-s said in Slow "internet" customer says...:
Thanks guys, that's good ideas to get started!
How many client devices can one AP handle as a rule of thumb?
Completely depends on the AP. The various UniFi devices are generally in the 200 to 300 device range. A few can do 500.
have you actually loaded a single AP with 2-300 devices? I would expect the performance with that many devices to be horrible - I mean if they are all doing next to nothing, simply connected, then sure.. but if 2-300 are trying to do zoom, hell, if just 20 are trying to do zoom at once I would expect problems... maybe my expectations are just wrong though.
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@pete-s said in Slow "internet" customer says...:
@jaredbusch said in Slow "internet" customer says...:
@pete-s said in Slow "internet" customer says...:
Thanks guys, that's good ideas to get started!
How many client devices can one AP handle as a rule of thumb?
Completely depends on the AP. The various UniFi devices are generally in the 200 to 300 device range. A few can do 500.
But that's the theoretical max right? Since you're sharing the bandwidth on the AP, how many clients would you like to have per AP?
Or is my thinking flawed?
I have my environment to be around 20 devices per AP, I'm running voice over it though, so more time-slices is important.
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@dashrender said in Slow "internet" customer says...:
have you actually loaded a single AP with 2-300 devices?
Yes. It works just fine because that is the spec it was built to handle.
