Who do you call for IT assistance
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@dashrender said in Who do you call for IT assistance:
she was more interested to know if there was an entity who was the authority on things IT
The answer is that there is not any such entity. End of discussion.
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@dashrender Ive answered similar question from a previous manager (wo had no I-T background) by stating the vendor of the software/hardware we are having an issue with is the ultimate "authority", and proceeded to explain hardware and software support contracts and the importance of said contracts. In addition I listed other paid resources available (Experts Exchange subscription at the time).
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@jaredbusch said in Who do you call for IT assistance:
@dashrender said in Who do you call for IT assistance:
she was more interested to know if there was an entity who was the authority on things IT
The answer is that there is not any such entity. End of discussion.
Yeah - that's what I told her. But I figured I'd come here for a discussion about it just the same.
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@jt1001001 said in Who do you call for IT assistance:
@dashrender Ive answered similar question from a previous manager (wo had no I-T background) by stating the vendor of the software/hardware we are having an issue with is the ultimate "authority", and proceeded to explain hardware and software support contracts and the importance of said contracts. In addition I listed other paid resources available (Experts Exchange subscription at the time).
Great point - I'll mention that in the future.
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@dashrender said in Who do you call for IT assistance:
Question: is there a certifying authority you can get certified in that you can also reach out to to get help with problems you can't solve?
HITRUST in your field.
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@irj said in Who do you call for IT assistance:
@dashrender said in Who do you call for IT assistance:
Question: is there a certifying authority you can get certified in that you can also reach out to to get help with problems you can't solve?
HITRUST in your field.
Nice - while not really an IT cert... it is something specifically on her radar. Thanks!
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@dashrender said in Who do you call for IT assistance:
@irj said in Who do you call for IT assistance:
@dashrender said in Who do you call for IT assistance:
Question: is there a certifying authority you can get certified in that you can also reach out to to get help with problems you can't solve?
HITRUST in your field.
Nice - while not really an IT cert... it is something specifically on her radar. Thanks!
They certify your organization.
https://blog.rsisecurity.com/what-are-the-3-hitrust-implementation-levels/
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@irj said in Who do you call for IT assistance:
@dashrender said in Who do you call for IT assistance:
@irj said in Who do you call for IT assistance:
@dashrender said in Who do you call for IT assistance:
Question: is there a certifying authority you can get certified in that you can also reach out to to get help with problems you can't solve?
HITRUST in your field.
Nice - while not really an IT cert... it is something specifically on her radar. Thanks!
They certify your organization.
https://blog.rsisecurity.com/what-are-the-3-hitrust-implementation-levels/
That has nothing to do with the question. That is a certification similar to ISO.
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@dashrender said in Who do you call for IT assistance:
When talking about this question in my review - she said that she knew I reached out to you lot - my IT peers to get help with problems I didn't have the answers to, but she was more interested to know if there was an entity who was the authority on things IT that could answer these questions - and if so, it might be worth paying their membership fees to gain access to it. That's what nurses apparently do with SUNA
Also, ask this in reverse. IT is a business function. As how managers or the CEO handle this same thing, because you are like them, not like a nurse. You are a creative business infrastructure advisor, not an operational cog.
Their question is good, but the answer is complex. Ask them how they would answer this for themselves. If they don't know, ask them why they are asking a question they don't understand and what kind of answer they are expecting when they don't know a good answer themselves.
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@dashrender said in Who do you call for IT assistance:
@jt1001001 said in Who do you call for IT assistance:
@dashrender Ive answered similar question from a previous manager (wo had no I-T background) by stating the vendor of the software/hardware we are having an issue with is the ultimate "authority", and proceeded to explain hardware and software support contracts and the importance of said contracts. In addition I listed other paid resources available (Experts Exchange subscription at the time).
Great point - I'll mention that in the future.
As a point of common misunderstanding because nothing is farther from being correct. It's the exact opposite. The role of internal IT (or hired IT) is to ensure you have support even fi the vendor fails.
Just went through this exact conversation for a bank. "Vendor support" as the highest level is a bizarre thing that I'd never even encountered until working in the Spiceworks community. In every company I've ever been in from tiny to Fortune 10, including at many of the big vendors that people are relying on, it is their IT departments themselves that are the ultimate support, not even their own vendor teams.
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@jt1001001 said in Who do you call for IT assistance:
@dashrender Ive answered similar question from a previous manager (wo had no I-T background) by stating the vendor of the software/hardware we are having an issue with is the ultimate "authority", and proceeded to explain hardware and software support contracts and the importance of said contracts. In addition I listed other paid resources available (Experts Exchange subscription at the time).
THey are just sales people. They aren't even in the IT field. The vendor has no knowledge, skills, or obligation to do what IT does. It's like asking your chauffeur who is ultimately responsible for getting you to dinner on time and them answering "Chevy". If you call Chevy and tell them that they need to get you to dinner, they will laugh at you.
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@jaredbusch said in Who do you call for IT assistance:
@dashrender said in Who do you call for IT assistance:
she was more interested to know if there was an entity who was the authority on things IT
The answer is that there is not any such entity. End of discussion.
Exactly, because IT is a business entity, not a government certified quasi-union script implementer. This only works for things like nurses because the skills, knowledge and rules are universal and to be followed. Nothing in IT works that way, as does nothing in business in general.
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@jaredbusch said in Who do you call for IT assistance:
@irj said in Who do you call for IT assistance:
@dashrender said in Who do you call for IT assistance:
@irj said in Who do you call for IT assistance:
@dashrender said in Who do you call for IT assistance:
Question: is there a certifying authority you can get certified in that you can also reach out to to get help with problems you can't solve?
HITRUST in your field.
Nice - while not really an IT cert... it is something specifically on her radar. Thanks!
They certify your organization.
https://blog.rsisecurity.com/what-are-the-3-hitrust-implementation-levels/
That has nothing to do with the question. That is a certification similar to ISO.
It is, but it's specific to medical industry and it satisfies this question.
@dashrender said in Who do you call for IT assistance:
Question: is there a certifying authority you can get certified in that you can also reach out to to get help with problems you can't solve?
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@irj said in Who do you call for IT assistance:
It is, but it's specific to medical industry and it satisfies this question.
It can't, IT isn't a certifiable process. Anything that is certified can't be competitive in IT and as IT is a performance field, that makes it an antithesis of IT.
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@scottalanmiller said in Who do you call for IT assistance:
It can't, IT isn't a certifiable process.
ITIL certification?
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@pete-s said in Who do you call for IT assistance:
@scottalanmiller said in Who do you call for IT assistance:
It can't, IT isn't a certifiable process.
ITIL certification?
IT certifies processes, but not IT. There are tons of certs for "tasks done by IT", but that's very different from certifying IT itself.
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@pete-s said in Who do you call for IT assistance:
@scottalanmiller said in Who do you call for IT assistance:
It can't, IT isn't a certifiable process.
ITIL certification?
ITIL is a management cert, as well, not an IT one. It's specific to the management of IT, but at its core it's not even for IT people, just people who manage IT people.
Like being a certification for a coach, rather than a certification for a baseball player. It's related, but coaching baseball isn't baseball. It's an important ancillary. Just as is lawn mowing, security, and sports investment. BUt they are all ancillary.
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@scottalanmiller said in Who do you call for IT assistance:
@pete-s said in Who do you call for IT assistance:
@scottalanmiller said in Who do you call for IT assistance:
It can't, IT isn't a certifiable process.
ITIL certification?
ITIL is a management cert, as well, not an IT one. It's specific to the management of IT, but at its core it's not even for IT people, just people who manage IT people.
Like being a certification for a coach, rather than a certification for a baseball player. It's related, but coaching baseball isn't baseball. It's an important ancillary. Just as is lawn mowing, security, and sports investment. BUt they are all ancillary.
I think there are certifications for both management and practitioners. But sure, it's the process of how to manage IT and the people doing it and not IT itself.
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@pete-s said in Who do you call for IT assistance:
@scottalanmiller said in Who do you call for IT assistance:
@pete-s said in Who do you call for IT assistance:
@scottalanmiller said in Who do you call for IT assistance:
It can't, IT isn't a certifiable process.
ITIL certification?
ITIL is a management cert, as well, not an IT one. It's specific to the management of IT, but at its core it's not even for IT people, just people who manage IT people.
Like being a certification for a coach, rather than a certification for a baseball player. It's related, but coaching baseball isn't baseball. It's an important ancillary. Just as is lawn mowing, security, and sports investment. BUt they are all ancillary.
I think there are certifications for both management and practitioners. But sure, it's the process of how to "IT" and not IT itself.
Yeah, so valuable, for sure. I don't have a problem with ITIL or similar certs. You want to know that people understand processes, common standards, etc. But actually making IT decisions, trouble shooting, interfacing with business, and all the complex, creative things that make IT more than just bench work... that stuff is ephemeral and like being a CEO or racecar driver, you just can't make it a repeatable process.
