VitalPBX
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@frankengeek said in VitalPBX:
Support tickets go unanswered so why pay for it.
That is a good reason to look for a new company.
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@frankengeek said in VitalPBX:
The VM worked for us as we are not high volume
VM is the enterprise grade stuff, the appliance is the joke. Production should always be a VM on real infrastructure. So you are actually in better shape, not worse.
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@jaredbusch said in VitalPBX:
@frankengeek said in VitalPBX:
My decision to look else ware is based on where I see FreePBX going.
This is something I am worried about, also.
I would be surprised if Sangoma didn't take care of it, but the code base is such a mess, I'd want to start over if I was Sangoma.
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@frankengeek You have some weird issues all right. Not going to try and troubleshoot.
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@frankengeek said in VitalPBX:
My FreePBX install has failed to the point that I can't upgrade it any more. My Sangoma account has lost all the information that I have commercial modules so the update fails. Every time I make a change in the system It removes my users from their groups so they can't use UCP. 140 extensions takes a while to fix. Support tickets go unanswered so why pay for it. I could fix it if I had the time. Just where I'm at right now.
Well damn, yeah. VitalPBX is very responsive for support, even on free channels!
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@scottalanmiller said in VitalPBX:
@jaredbusch said in VitalPBX:
@frankengeek said in VitalPBX:
My decision to look else ware is based on where I see FreePBX going.
This is something I am worried about, also.
I would be surprised if Sangoma didn't take care of it, but the code base is such a mess, I'd want to start over if I was Sangoma.
IMO, Sangoma bought something that looked good on the outside, but the underside was a disaster.
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@jaredbusch said in VitalPBX:
@scottalanmiller said in VitalPBX:
@jaredbusch said in VitalPBX:
@frankengeek said in VitalPBX:
My decision to look else ware is based on where I see FreePBX going.
This is something I am worried about, also.
I would be surprised if Sangoma didn't take care of it, but the code base is such a mess, I'd want to start over if I was Sangoma.
IMO, Sangoma bought something that looked good on the outside, but the underside was a disaster.
My guess is that they knew that, or guessed at it. It's FOSS so they should have known. I'm guessing that FreePBX had so much marketshare that they decided that it was worth it on that basis alone.
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@jaredbusch LOL so true brother
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IMO: Sangoma can still achieve a nice recovery if they get their hands real dirty and don't rest until they clean up or rewrite huge chunks of FreePBX.
I don't know the current development team, but Matt Fredrickson, Lorne Gaetz, Mike White and others involved in the project who I know, are truly amazing people and want to make FreePBX better. If they leave Sangoma, we can officially say RIP FreePBX.
