Profile Issue Installing Citrix Workspace
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When I install Citrix Workspace or Citrix Receiver on a computer it will not populate desktop icons unless the local profile you are logging into was created after the install. Here is the process:
- Uninstall old version of Citrix Receiver that was pointing to the old environment
- Run Citrix Receiver Cleanup Utility
- Install Citrix Workspace App and point to the new environment.
All of the apps are loading, everything is working great but unless I reset the workspace app, It will not load desktop icons. The problem with this is we need to push this out to thousands of computers and it can't have any manual components as we don't have the manpower to go to each individual computer.
I tried doing this via CLI by using their cleanup utility like this:
"C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin" -silentIt doesn't seem to fix the issue as per my co-worker. I've tested all of the cli commands that are in PDQ outside of PDQ and they work. Storefront is configured correctly. The delivery controller is configured correctly. I even tried to enable desktop shortcuts via the app. I also deleted the Citrix folder that stores the icons and then logged back in. The folder is created but there are no icons in it.
We are going to test this as well at 10:00 AM:
"C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\CleanUp.exe" -cleanUser -silent -
Are you using Citrix's profile management? I'm not the citrix guy in our shop but I've had to muck around in their profile management stuff for one of our Windows RDP servers... Your note about local profiles makes me wonder about the local profile options in Profile Management...
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@notverypunny Yes I am. Citrix verified it is set correctly.
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I know this is an old question that I'm replying to, but I found this post while searching for an answer to a different Citrix problem and I would like to offer some information in case anybody is still having the problem.
Our Problem:
In our environment we noticed when upgrading from Receiver 4.9 CU5 to Citrix Workspace App 1912 CU1 that Citrix App shortcuts were not showing up on the desktop for users. We have the "Show apps on desktop" setting configured via group policy and we have the Mandatory keyword in a lot of our Citrix apps. This all worked fine with Receiver, but with Workspace App, whether it was an upgrade to Workspace App on an existing endpoint or a new installation on a new endpoint, the user's Citrix Apps would not enumerate on the desktop unless the user opened the app pick list or ran a WSA reset.Solution That Worked for Us:
Add the following Reg strings:
x64 machines - HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Citrix\Dazzle
RefreshMs = 3600000
InitialRefreshMinMs = 1
InitialRefreshMaxMs = 1x86 machines - HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Dazzle
RefreshMs = 3600000
InitialRefreshMinMs = 1
InitialRefreshMaxMs = 1Enabling Prelaunch on Endpoints also seemed to help with this issue. See the below Citrix Article for more info:
https://support.citrix.com/article/CTX239186
Passthrough authentication is delayed on Workspace App for Windows 18.8.0.19031
Article | AuthenticationConfiguration | 2 found this helpful | Created: 29 Oct 2018 | Modified: 29 Oct 2018
Symptoms or Error
Pass-through authentication is delayed on Workspace App for Windows 18.8.0.19031 Once user logs on to desktop, Workspace App does not log in automatically. User has to right click on Workspace App icon in system tray and click on logon. Application shortcuts are to be placed on desktop - This is enforced by policy. As Workspace App does not log on, apps are also not enumerated on the desktop. If user closes Workspace App and reopens from Start menu, logon is instant.Solution
- Make sure the following registry keys are present:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Citrix\Dazzle
RefreshMs = 3600000
InitialRefreshMinMs = 1
InitialRefreshMaxMs = 1- Use Receiver GPO to enable Prelaunch if it is required
Problem Cause
Prelaunch behavior has been re-designed in newer Receiver/Workspace App
