Recording calls on a SIP Trunk to a local Recorder/Logger
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Anyone ever configure call recording to a local recorder when using an incoming SIP trunk?
We have an inhouse PBX that get's its incoming calls through a PRI. We want to switch to SIP (Skyetel).
The company that handles the recording of every call on every line says they can do it with access to the SIP trunk. They have made these comments, which I hope will provide some clues.
Comment 1
It is possible to use a sip invite to the recorder, the recorder then responds yes, and a conference call is created. This is called "Active SIP Environment"Comment 2
A Gateway to route calls to the logger is also possible. This would be a device that sends the incoming/outgoing SIP calls to both the inhouse PBX and the logger at the same time.I'm hoping to get some additional education here, so it can be done correctly.
Thanks.
Tagged: @Skyetel
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If you plan on switching to us - you can just enable our own Call Recording:
https://support.skyetel.com/hc/en-us/articles/360040711534-Call-RecordingFor Comment 1 - I would suggest against the idea of a "Conference Call" recording system because that won't preserve the channels of the call. They will get muxed together and you'll loose the ability to fun things like Transcription. It can also create issues where the recorder will drop the call.
For Comment 2 - If you need to use this system for internal reasons, this would be the better option. It's better to fork the audio the recorder instead of having it record inside the live call path. If the recorder is in the live call path, and it fails, or runs out of disk, you will loose your ability to place/receive calls. (Though that may be preferred depending on the industry you are in. I know a lot of debt collectors work like this).
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Forgot to add this above, it may require two recording methods: since it is an in house pbx. Ext to Ext recording is required.
@Skyetel said in Recording calls on a SIP Trunk to a local Recorder/Logger:
If you plan on switching to us - you can just enable our own Call Recording:
https://support.skyetel.com/hc/en-us/articles/360040711534-Call-RecordingFor Comment 1 - I would suggest against the idea of a "Conference Call" recording system because that won't preserve the channels of the call. They will get muxed together and you'll loose the ability to fun things like Transcription. It can also create issues where the recorder will drop the call.
For Comment 2 - If you need to use this system for internal reasons, this would be the better option. It's better to fork the audio the recorder instead of having it record inside the live call path. If the recorder is in the live call path, and it fails, or runs out of disk, you will loose your ability to place/receive calls. (Though that may be preferred depending on the industry you are in. I know a lot of debt collectors work like this).
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@JasGot said in Recording calls on a SIP Trunk to a local Recorder/Logger:
Forgot to add this above, it may require two recording methods: since it is an in house pbx. Ext to Ext recording is required.
Oh - in that case It would depend on what PBX you are using. @JaredBusch would probably know about that than I would. However - most PBXs support call recording internally. That would be the best option if you can do it
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@Skyetel Is there an API or other method to automate the downloading of the recordings? Are they available through FTP or RSync?
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@JasGot said in Recording calls on a SIP Trunk to a local Recorder/Logger:
@Skyetel Is there an API or other method to automate the downloading of the recordings? Are they available through FTP or RSync?
They are available via API. Check that out here: https://api.docs.skyetel.com/
