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    New VM keeps turning off

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    • pmonchoP
      pmoncho @G I Jones
      last edited by

      @G-I-Jones said in New VM keeps turning off:

      @black3dynamite said in New VM keeps turning off:

      UEFI or BIOS VM?
      If UEFI, is secure boot enabled?

      UEFI, Secure Boot is Disabled

      You may want to go into (on the guest) System Properties -> Advanced Tab -> Startup and Recovery -> Uncheck "Automatically Restart"

      That way if you get BSOD, you can see it on the screen.

      Then look for the memory dump like @EddieJennings stated. Then use program @DustinB3403 mentioned to figure out WTH is going on.

      If you don't know if it is the whole host, whip up a linux machine real quick and let it run. If the Exchange server halts, see if you can still access the linux machine. Just an option.

      G I JonesG 1 Reply Last reply Reply Quote 2
      • G I JonesG
        G I Jones @EddieJennings
        last edited by

        @EddieJennings said in New VM keeps turning off:

        You've likely checked for this, but are there events in the Application logs that talk about a bugcheck around the time of the shutdown, or does a C:\Windows\Memory.dmp file exist that was created around that time?

        There were no events about a bugcheck around the time of the shutdown. Something I do find curious though, is the fact there isn't a %SYSTEMROOT%\MEMORY.DMP file at all.

        DustinB3403D EddieJenningsE 2 Replies Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @G I Jones
          last edited by

          @G-I-Jones said in New VM keeps turning off:

          @EddieJennings said in New VM keeps turning off:

          You've likely checked for this, but are there events in the Application logs that talk about a bugcheck around the time of the shutdown, or does a C:\Windows\Memory.dmp file exist that was created around that time?

          There were no events about a bugcheck around the time of the shutdown. Something I do find curious though, is the fact there isn't a %SYSTEMROOT%\MEMORY.DMP file at all.

          There usually isn't if verbose logging isn't enabled with these types of crashes.

          G I JonesG 1 Reply Last reply Reply Quote 0
          • G I JonesG
            G I Jones @pmoncho
            last edited by

            @pmoncho said in New VM keeps turning off:

            @G-I-Jones said in New VM keeps turning off:

            @black3dynamite said in New VM keeps turning off:

            UEFI or BIOS VM?
            If UEFI, is secure boot enabled?

            UEFI, Secure Boot is Disabled

            You may want to go into (on the guest) System Properties -> Advanced Tab -> Startup and Recovery -> Uncheck "Automatically Restart"

            That way if you get BSOD, you can see it on the screen.

            Then look for the memory dump like @EddieJennings stated. Then use program @DustinB3403 mentioned to figure out WTH is going on.

            If you don't know if it is the whole host, whip up a linux machine real quick and let it run. If the Exchange server halts, see if you can still access the linux machine. Just an option.

            Will do, thanks for the tips.

            1 Reply Last reply Reply Quote 0
            • G I JonesG
              G I Jones @DustinB3403
              last edited by

              @DustinB3403 said in New VM keeps turning off:

              @G-I-Jones said in New VM keeps turning off:

              @EddieJennings said in New VM keeps turning off:

              You've likely checked for this, but are there events in the Application logs that talk about a bugcheck around the time of the shutdown, or does a C:\Windows\Memory.dmp file exist that was created around that time?

              There were no events about a bugcheck around the time of the shutdown. Something I do find curious though, is the fact there isn't a %SYSTEMROOT%\MEMORY.DMP file at all.

              There usually isn't if verbose logging isn't enabled with these types of crashes.

              Ah, well it is now, so time will tell I suppose. Thanks again.

              1 Reply Last reply Reply Quote 0
              • EddieJenningsE
                EddieJennings @G I Jones
                last edited by

                @G-I-Jones said in New VM keeps turning off:

                @EddieJennings said in New VM keeps turning off:

                You've likely checked for this, but are there events in the Application logs that talk about a bugcheck around the time of the shutdown, or does a C:\Windows\Memory.dmp file exist that was created around that time?

                There were no events about a bugcheck around the time of the shutdown. Something I do find curious though, is the fact there isn't a %SYSTEMROOT%\MEMORY.DMP file at all.

                You usually only see it if there was a bugcheck, blue screen, and then it's not 100% of the time -- at least in my experience. So I was curious if on the off chance there was one that you could investigate.

                1 Reply Last reply Reply Quote 0
                • DashrenderD
                  Dashrender @G I Jones
                  last edited by

                  @G-I-Jones said in New VM keeps turning off:

                  I don't know if it's the whole host, or the Guest itself as I don't notice it until I get calls about Outlook not connecting, but I'm finding no reason or cause.

                  Have you determined if the whole ESXi host is doing down?

                  1 Reply Last reply Reply Quote 0
                  • G I JonesG
                    G I Jones
                    last edited by

                    Okay, so I guess maybe it was one of the guest updates or something that fixed it. It hasn't happened once yet. Solved?

                    IRJI 1 Reply Last reply Reply Quote 0
                    • IRJI
                      IRJ @G I Jones
                      last edited by

                      @G-I-Jones said in New VM keeps turning off:

                      Okay, so I guess maybe it was one of the guest updates or something that fixed it. It hasn't happened once yet. Solved?

                      It always sucks not knowing root cause, but having it working is better then being broken.

                      You might consider setting up some type of monitoring for it temporarily

                      1 Reply Last reply Reply Quote 0
                      • Net RunnerN
                        Net Runner
                        last edited by

                        @IRJ said in New VM keeps turning off:

                        You might consider setting up some type of monitoring for it temporarily

                        I've had a similar issue a while ago that was caused by a memory leak in Exchange itself. It kept consuming more and more RAM and at the end of the day crashed the whole VM with a blue screen. It was happening like once a week usually on weekends thus I didn't pay too much attention to the issue since nobody complained. However, it got worth with time so I had to investigate what is actually going on and take measures like adding more ram, defragging the DB and so on.

                        Drop some monitoring agent inside the Exchange VM like Veeam One Monitor to be able to understand what's going on or choose something from the recommended tools here.

                        1 Reply Last reply Reply Quote 1
                        • ObsolesceO
                          Obsolesce
                          last edited by

                          Is the OS licensed properly? I thought it shuts down if it's not, not sure if that still happens.

                          G I JonesG 1 Reply Last reply Reply Quote 0
                          • G I JonesG
                            G I Jones @Obsolesce
                            last edited by

                            @Obsolesce said in New VM keeps turning off:

                            Is the OS licensed properly? I thought it shuts down if it's not, not sure if that still happens.

                            Yea, it's Activated and all that.

                            1 Reply Last reply Reply Quote 0
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