Solved Windows 10 Reboots
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@Dashrender said in Windows 10 Reboots:
Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.
And here, two weeks ago, Dash told the realistic fix. This will at least tell you if it is software or hardware. This is the key step to diagnostics. By twelve days ago, avoiding this, was avoiding a fix.
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
It's only rebooting after hours, and my boss just said " there's a program telling it to restart. and then restart again and then restart again."
According to this, he claimed to know the issue.
Of course he knows the issue.
He's the one who got all of the emails. -
@WrCombs said in Windows 10 Reboots:
@Obsolesce said in Windows 10 Reboots:
Tell it to not install drivers. It's a driver issue it seems.
apparently someone has been updating and installing games on to this computer.
And likely malware.
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@Obsolesce said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
That seems a bit of the top for a suggestion - not saying it's wrong, but I've never seen the requirement to get a new machine because Windows 10 was installed and something was causing it to reboot.
Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.
Have you used the MS Fixit tool for Windows Update? that might do the trick.
Maybe if he's making like $10 an hour then by all means dump a couple days into screwing around with an old PC with no drivers for the OS it's using. (if that's the issue... if not a reload or newer PC would soon pay for itself in given support already)
It's the impact to the customer, not the cost of his time that is the issue.
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@scottalanmiller said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
Personally - I'd wipe and reload it long before buying a new machine, but you're remote, so that's a harder decision.
And here, two weeks ago, Dash told the realistic fix. This will at least tell you if it is software or hardware. This is the key step to diagnostics. By twelve days ago, avoiding this, was avoiding a fix.
and i gave a suggestion.
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@Dashrender said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
googled it and looks like this happens a lot with virus' on the PC so I checked and a trojan was quarantined yesterday ...
Wipe and reload time - though I think we mentioned that several days ago.
Five days before, yes. At this point, not only is it the only sensible diagnostic position, given the random installation of software and known malware, it's the only smart path forward no matter what.
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@WrCombs said in Windows 10 Reboots:
This runs Aloha manager software, and apparently they downloaded a bunch of games, which we removed and scolded them for it, (not really because we can;t...but.)
Presumably this means intentional sabotage and your contract would cover any cost of fixing issues that they caused through intentional misuse of the system. So that they are a ways away shouldn't be a factor.
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@JaredBusch said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
apparently they downloaded a bunch of games,
Should have been wiped then.
Immediately, because even if it gets "fixed", there is a lot of unknowns going on here.
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@WrCombs said in Windows 10 Reboots:
@JaredBusch said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
apparently they downloaded a bunch of games,
Should have been wiped then.
I've mentioned this.
To the boss? So he knows?
Isn't this covered by PCI? So wiping is like absolutely required given the compromise, right?
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@WrCombs said in Windows 10 Reboots:
@RojoLoco said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
where else can I look for programs that are causing shutdown?
I have suggested re-imaging, backing up the Drives and wiping it clean, But apparently that isn't an option.
told me to keep looking.Uninstall all the extra crap, then when it keeps happening, go to the site and wipe it clean. Not sure why your boss doesn't want you to fix this correctly.
the million dollar fucking question
This kind of sums it up. Over a week ago, the boss was blocking the fix.
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@WrCombs said in Windows 10 Reboots:
@RojoLoco said in Windows 10 Reboots:
@WrCombs is the customer paying extra for all this time spent fixing it, or is it all included in their support plan?
they hold a full Maintenance contract
But that was obviously voided. Even without specific wording they would be under "bad faith".
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@wrx7m said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.
I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.
It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.
Someone is paying him to do this. Since it is a maintenance contract, I am surprised that his boss hasn't intervened enough to resolve it.
His boss is the one intervening to block the expected fixes.
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@WrCombs said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.
I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.
It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.
Someone is paying him to do this. Since it is a maintenance contract, I am surprised that his boss hasn't intervened enough to resolve it.
Boss told me to keep looking at it.
Its rebooting after hours so it's not "an emergency" im just tired of seeing it.The customer doesn't care?
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@Dashrender said in Windows 10 Reboots:
@wrx7m said in Windows 10 Reboots:
@WrCombs The amount of time (read: money) spent on trying to fix this isn't worth it anymore. I am guessing a new computer could have been paid for shortly.
I seriously doubt it. Clearly there is nothing more pressing for @WrCombs to work on, otherwise the boss would have him move on - or drive out and fix it it right.
It's also likely that the customer is paying a monthly support fee, not an hourly one, otherwise the customer might complain about a $1000 bill to 'fix' a computer compared to wipe and reload.
Someone is paying him to do this. Since it is a maintenance contract, I am surprised that his boss hasn't intervened enough to resolve it.
Boss told me to keep looking at it.
Its rebooting after hours so it's not "an emergency" im just tired of seeing it.The customer doesn't care?
.......
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@WrCombs said in Windows 10 Reboots:
@dafyre said in Windows 10 Reboots:
@WrCombs -- did you go into Task Scheduler and look to see what jobs were there?
yes, nothing to suggest it would cause a reboot.
I have always just been informed that it only happens when they run a refresh on their front of house pos
which tells me its something with my software.That implies it is happening while they are working and not after hours like stated before.
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@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
@dafyre said in Windows 10 Reboots:
@WrCombs -- did you go into Task Scheduler and look to see what jobs were there?
yes, nothing to suggest it would cause a reboot.
I have always just been informed that it only happens when they run a refresh on their front of house pos
which tells me its something with my software.That implies it is happening while they are working and not after hours like stated before.
.......
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Are you done?
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@WrCombs said in Windows 10 Reboots:
either the software or the SQL db that is in use to update the front of house.
If there even is a relational DB. Who knows.
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@WrCombs said in Windows 10 Reboots:
Are you done?
I'm going through the thread, I'm not up to current yet.
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@WrCombs said in Windows 10 Reboots:
@scottalanmiller said in Windows 10 Reboots:
@WrCombs said in Windows 10 Reboots:
what? no
He doesn't know either.This conflicts with the rest of the thread. Did you or did you not tell him that you need to re-image the device?
How does it conflict with rest of the thread? .
yes, I Suggested we re-image it.
You guys just said he's the boss, and he has final say so.
SO my suggestion was swept under the rug.
You suggested that you actually fix it, he decided to not fix it. It's that simple. He knows that you can either fix it or that you can show it is bad hardware and he is avoiding it. Bottom line, he was told of the fix, he alone is blocking it, right?
That he has final say is the point, he's not suggesting you not fix it, he's demanding you not fix it.
