New equipment and how people lose their minds.
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Allow me to preface this post as lighthearted.
So we recently installed new xerox copy machines. They don't operate any different than the previous one's but these are newer so they have this fancy touch screen that folds out. Mind you I'm still going around the buildings with the Xerox tech making sure everything is as it should be for him to finish these installs. Get a call one of the printers doesn't work. User states "it's just blinking a red light and won't copy" When I get there, the printer is just out of paper for the tray he had selected. Like... C'mon, you don't know how to react to a screen that clearly says "Tray 4 out of paper"? This isn't the first time something like this has happened where we've updated something and everyone suddenly doesn't know how anything works when in reality it's still the same.
Is there a term for this phenomenon?
Do you have any funny stories that relate?
Hoping for a good laugh on this rainy Monday morning.
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@G-I-Jones said in New equipment and how people lose their minds.:
Is there a term for this phenomenon?
It's called "NMJ Syndrome" (not my job) and your users is a lazy asshat.
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When we upgraded our phone system (many years ago) and finished the cutover, we could hear the phones ring and one of the girls yelled up the steps "The phones are ringing, what do we do?"
Me "It's a phone. Answer it."
Apparently, don't state the obvious to a room full of angry women. You just might be the devil. -
@scotth said in New equipment and how people lose their minds.:
When we upgraded our phone system (many years ago) and finished the cutover, we could hear the phones ring and one of the girls yelled up the steps "The phones are ringing, what do we do?"
Me "It's a phone. Answer it."
Apparently, don't state the obvious to a room full of angry women. You just might be the devil.Or you could be sent to meet him.
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@dafyre said in New equipment and how people lose their minds.:
@scotth said in New equipment and how people lose their minds.:
When we upgraded our phone system (many years ago) and finished the cutover, we could hear the phones ring and one of the girls yelled up the steps "The phones are ringing, what do we do?"
Me "It's a phone. Answer it."
Apparently, don't state the obvious to a room full of angry women. You just might be the devil.Or you could be sent to meet him.
I swear I heard cloven hooves coming down the hall.
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This doesn't have anything to do with new equipment, but when the time changes in the fall, everyone in Atlanta forgets that they know how to drive in the dark.
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@RojoLoco said in New equipment and how people lose their minds.:
This doesn't have anything to do with new equipment, but when the time changes in the fall, everyone in Atlanta forgets that they know how to drive in the dark.
You mean they forget how to drive in the dark.
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@RojoLoco said in New equipment and how people lose their minds.:
This doesn't have anything to do with new equipment, but when the time changes in the fall, everyone in Atlanta forgets that they know how to drive in the dark.
Take the average intelligence level, let 6 months pass. Now what's the % that remember how to do any given thing?
If NE Ohio and winter is any indication, it's about 5%, grrr.
