Solved Android Phone Dead after Installation of ITarian Endpoint Manager

[scottalanmiller]

Android phone by Samsung. Installed ITarian Endpoint Manager today. A couple of hours later the phone is a brick. Nothing else done to it today. It won't charge or put anything at all on the screen. Anyone seen anything like this, or have an idea of how to approach fixing it?

[valentina]

@dafyre I uninstalled ITarian from the computer, it took a long time before I could uninstall the app from the phone. It is working fine now

[scottalanmiller]

Posted to the ITarian community as well (holy cow their forum is slow!)

https://forum.itarian.com/forum/products/other-comodo-products/comodo-device-management/33422-installed-endpoint-manager-and-android-phone-is-now-bricked

[valentina]

Update: The phone briefly turns on and then off again, the buttons do not respond, neither does the touchscreen. During the brief moments where it is on, it shows that it's charging

[valentina]

@valentina Phone is back on again. Extremely slow but it is working

[dafyre]

@valentina said in Android Phone Dead after Installation of ITarian Endpoint Manager:

@valentina Phone is back on again. Extremely slow but it is working

Enough that you can uninstall the ITarian stuff?

[dbeato]

I was going to suggest a factory reset but hey, if it is working and indeed Itarian then remove.

[valentina]

@dafyre I uninstalled ITarian from the computer, it took a long time before I could uninstall the app from the phone. It is working fine now