Have you looked at Itarian's (formerly Comodo) suite of tools?
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I would be interested in finding out your/their top picks.
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@wrx7m said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
I would be interested in finding out your/their top picks.
Helpdesk as a category is such a mess. Zero budget for recurring costs makes it extra fun. I'll have to see if they want me to invest the time to test options.
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@Kelly said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
Cool, makes sense. Thanks.
But if you are okay with dealing with that stuff (or give fake ones) I've had no issue with their software.
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@Dashrender said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
I signed up for Comondo a while ago, I get a few emails a week, that's all.
We had a guy that just called and called. It was nuts.
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I have been using it for the last 4 years and it is my personal RMM. No calls at all for me. Sure you get them once or twice at the beginning but that’s it.
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Also although they have Linux and Mac agents there is no remote acess to them only Windows Agents.
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@dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
I have been using it for the last 4 years and it is my personal RMM. No calls at all for me. Sure you get them once or twice at the beginning but that’s it.
Have you tried their helpdesk/service desk software?
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@dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
I have been using it for the last 4 years and it is my personal RMM. No calls at all for me. Sure you get them once or twice at the beginning but that’s it.
We were pretty clear with them why we dropped them. Maybe they took that to heart and cut back.
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@Kelly said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
I have been using it for the last 4 years and it is my personal RMM. No calls at all for me. Sure you get them once or twice at the beginning but that’s it.
Have you tried their helpdesk/service desk software?
Yes, I haven't had to use it daily but I get tickets daily about computer performance the closes themselves as you can see below:
I also was wrong, the Remote Control also has Mac Remote Control, just not Linux.
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See their supported OS
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For the Support Portal it looks as below
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It also has a timer as soon as you start working on the Ticket
You can post internal notes
You can also transfer the ticket to other departments
You can also add inventory
You can also make appointments on it too
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Thanks @dbeato. Itis helpful to see it.
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A bit updated since we used it. But basically seems the same.
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I could use something like this occasionally. Is this a good option for someone starting out new with this kind of software or would you all start with something else now?
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@dbeato said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
For the Support Portal it looks as below
The first image looks like osTicket.
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@jmoore said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
I could use something like this occasionally. Is this a good option for someone starting out new with this kind of software or would you all start with something else now?
Helpdesk software is a bit of a dumpster fire. You have products that range from free to ridiculously expensive. The features that it has and you require are typically what drive that. If your budget for purchase/on going is less than your available labor budget then looking at the free options like this or Spiceworks is a good place to start. I can't recommend Spiceworks any more due to the fact that it appears that they're not serious developing the application. I could be wrong about that last, but their public communication is pretty lackluster in that regard.
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@jmoore said in Have you looked at Itarian's (formerly Comodo) suite of tools?:
@Kelly I know what you mean. Its not really the ticket features that I'm interested in but the remote suite for working with the few clients that I help. The timer thing and the design that @dbeato was showing earlier looked very nice and a good way of keeping track of things.
If you mainly need remote - look at MeshCentral.
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@Dashrender Thanks and I'm planning on it. I just need more time in the day to do everything I want to lol
