Remote viewing software
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I currently use teamviewer, but version 9 which is a bit outdated. I use this every day to support my users, especially the ones at our second facility. I have considered just updating to the latest version of teamviewer, but I wanted to know what you guys are using for similar tasks. I need to be able to log into computers and take control of the keyboard and mouse without the user's permission, or more specifically, I don't want the users to have to grant me permissions to remote in or take control. So far I remote into windows boxes only, but we may start to branch out into linux at some point. I also need to be able to connect from iOS or Android (having the ability to remote into iOS or Android would be a big plus). The last part that I want is to have a nice convenient list of computers with pre configured connections so that I can just click on that computer and jump right in.
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Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
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Screenconnect for Windows works well. We have it hosted by them.
You can also control mobile devices. My only complaint is that the Android app (used to remote in to other devices) is not that great. The mouse control is the main issue. They recently updated it to be better than before, but it is still not great.
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We self host, but I'd only do that for people like us that are grandfathered. For new customers, go with hosted.
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@wrx7m said in Remote viewing software:
Screenconnect for Windows works well. We have it hosted by them.
You can also control mobile devices. My only complaint is that the Android app used to remote in to other devices, is not that great. The mouse control is the main issue. They recently updated it to be better than before, but it is still not great.
can you remote into phones? I constantly get calls from people out in the field that have problems with their iPhones, but have no way to help the remotely.
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@scottalanmiller said in Remote viewing software:
Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
I also had issues with connecting to Fedora (28). The ol' black screen issue.
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@Donahue said in Remote viewing software:
@wrx7m said in Remote viewing software:
Screenconnect for Windows works well. We have it hosted by them.
You can also control mobile devices. My only complaint is that the Android app used to remote in to other devices, is not that great. The mouse control is the main issue. They recently updated it to be better than before, but it is still not great.
can you remote into phones? I constantly get calls from people out in the field that have problems with their iPhones, but have no way to help the remotely.
Yup -
https://www.connectwise.com/software/control/remote-support/compatibility -
nice!
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https://docs.connectwise.com/ConnectWise_Control_Documentation/Release_notes/ConnectWise_Control_6.9_Release_notes
6.9 added some cool features. -
@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
I also had issues with connecting to Fedora (28). The ol' black screen issue.
That is only an issue if you are remoting into a locked computer and cannot log in with the current user's password.
How often is that the case for people besides @scottalanmiller's specific desire to use it that way on a graphical jump box?
Most of the time people are normally connecting to a user's computer to fix their issue. This means no black lock screen.
Or you are connecting to a server with a known account, and can jsut blind enter the password.
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We use TV 13 for everything inclusing Linux, and have been for many years. We will be upgrading to 14 when it's out of beta. We have enough corporate licenses for IT and several more for others to support their needs.
Nothing really compares at this level as far as the level of central control and logging.
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@JaredBusch said in Remote viewing software:
@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
I also had issues with connecting to Fedora (28). The ol' black screen issue.
That is only an issue if you are remoting into a locked computer and cannot log in with the current user's password.
How often is that the case for people besides @scottalanmiller's specific desire to use it that way on a graphical jump box?
Most of the time people are normally connecting to a user's computer to fix their issue. This means no black lock screen.
Or you are connecting to a server with a known account, and can jsut blind enter the password.
That's not how we do most remote support. A lot, yes, but not most. Even when supporting Windows, the slight majority of connections are to a machine that is locked or logged out.
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Self hosted screenconnect. Not sure what we will turn to when they stop offering maintenance subscriptions and our version gets too old.
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@flaxking said in Remote viewing software:
Self hosted screenconnect. Not sure what we will turn to when they stop offering maintenance subscriptions and our version gets too old.
Hopefully it lasts for a while yet.
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@Obsolesce said in Remote viewing software:
We use TV 13 for everything inclusing Linux, and have been for many years. We will be upgrading to 14 when it's out of beta. We have enough corporate licenses for IT and several more for others to support their needs.
Nothing really compares at this level as far as the level of central control and logging.
It's already out of beta or do wait longer before upgrading?
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@black3dynamite said in Remote viewing software:
@Obsolesce said in Remote viewing software:
We use TV 13 for everything inclusing Linux, and have been for many years. We will be upgrading to 14 when it's out of beta. We have enough corporate licenses for IT and several more for others to support their needs.
Nothing really compares at this level as far as the level of central control and logging.
It's already out of beta or do wait longer before upgrading?
Definitely out of beta. I installed it as a test on my desktop the other day. it pulled down 14.
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@scottalanmiller said in Remote viewing software:
@JaredBusch said in Remote viewing software:
@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
I also had issues with connecting to Fedora (28). The ol' black screen issue.
That is only an issue if you are remoting into a locked computer and cannot log in with the current user's password.
How often is that the case for people besides @scottalanmiller's specific desire to use it that way on a graphical jump box?
Most of the time people are normally connecting to a user's computer to fix their issue. This means no black lock screen.
Or you are connecting to a server with a known account, and can jsut blind enter the password.
That's not how we do most remote support. A lot, yes, but not most. Even when supporting Windows, the slight majority of connections are to a machine that is locked or logged out.
So you are doing more maintenance than actually remote support with chat or on the phone with the customer then.
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@black3dynamite said in Remote viewing software:
@Obsolesce said in Remote viewing software:
We use TV 13 for everything inclusing Linux, and have been for many years. We will be upgrading to 14 when it's out of beta. We have enough corporate licenses for IT and several more for others to support their needs.
Nothing really compares at this level as far as the level of central control and logging.
It's already out of beta or do wait longer before upgrading?
I know it's released, it has been for a bit. It's more like a live beta. There's issues on the back end and such I can't discuss due to NDA, so still beta honestly.
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@Obsolesce said in Remote viewing software:
@black3dynamite said in Remote viewing software:
@Obsolesce said in Remote viewing software:
We use TV 13 for everything inclusing Linux, and have been for many years. We will be upgrading to 14 when it's out of beta. We have enough corporate licenses for IT and several more for others to support their needs.
Nothing really compares at this level as far as the level of central control and logging.
It's already out of beta or do wait longer before upgrading?
I know it's released, it has been for a bit. It's more like a live beta. There's issues on the back end and such I can't discuss due to NDA, so still beta honestly.
TV puts you under an NDA to be an end user? F that. That's the sign of a company that openly knows their product is garbage and has to threaten its users to keep news from getting out.
There isn't any review that could be as condeming as there being no review due to NDA. Welcome to Nutanix level tactics.
Hell the F no.
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@dbeato said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
@JaredBusch said in Remote viewing software:
@wrx7m said in Remote viewing software:
@scottalanmiller said in Remote viewing software:
Using ScreenConnect here and it works great. Works great for us on Deepin, but have had lots of issues with Fedora.
I also had issues with connecting to Fedora (28). The ol' black screen issue.
That is only an issue if you are remoting into a locked computer and cannot log in with the current user's password.
How often is that the case for people besides @scottalanmiller's specific desire to use it that way on a graphical jump box?
Most of the time people are normally connecting to a user's computer to fix their issue. This means no black lock screen.
Or you are connecting to a server with a known account, and can jsut blind enter the password.
That's not how we do most remote support. A lot, yes, but not most. Even when supporting Windows, the slight majority of connections are to a machine that is locked or logged out.
So you are doing more maintenance than actually remote support with chat or on the phone with the customer then.
Quite often people want us to fix things when they are not sitting there, rather than interrupting them.
