Dell Latitude E5530 Can't Power On When Attached to Docking Station
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Have a user with a Dell Latitude E5530 that in order to work with dual monitors now needs to be disconnected from the docking station, powered up, and put back on and then it will recognize the monitors and work. It used to work until a recent Windows 10 update, so we are pretty sure that it is software or driver related.
Anyone have any ideas? We've gone through several Windows 10 patches since then, and it has not been addressed as we had hoped.
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Have you gone to http://support.dell.com, type in the service tag, download the latest Win10 video driver for it?
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Is it a Dell docking station? Have you downloaded the latest drivers for the dock?
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@rojoloco said in Dell Latitude E5530 Can't Power On When Attacked to Docking Station:
Is it a Dell docking station? Have you downloaded the latest drivers for the dock?
Yes, and yes
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@obsolesce said in Dell Latitude E5530 Can't Power On When Attacked to Docking Station:
Have you gone to http://support.dell.com, type in the service tag, download the latest Win10 video driver for it?
Yes
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It's probably a bit scared after being accosted by the docking station.
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why are you attacking it?... -
@scottalanmiller said in Dell Latitude E5530 Can't Power On When Attacked to Docking Station:
Have a user with a Dell Latitude E5530 that in order to work with dual monitors now needs to be disconnected from the docking station, powered up, and put back on and then it will recognize the monitors and work. It used to work until a recent Windows 10 update, so we are pretty sure that it is software or driver related.
Anyone have any ideas? We've gone through several Windows 10 patches since then, and it has not been addressed as we had hoped.
I hope you are not attacking a Docking station
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Is this one of the USB 3.0 docking stations that Dell sells?
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@kris_k said in Dell Latitude E5530 Can't Power On When Attacked to Docking Station:
why are you attacking it?...Because it is pissing me off.
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@coliver said in Dell Latitude E5530 Can't Power On When Attacked to Docking Station:
Is this one of the USB 3.0 docking stations that Dell sells?
No, this is all pre-USB 3 equipment. 2003 era.
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I would recommend to update the laptop with Dell Command Update and check if the issue continue after the update of firmware and drivers. Otherwise it is probably the charger type of the docking station or such. What is it 65 W or 135 W power adapter?
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@scottalanmiller said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@coliver said in Dell Latitude E5530 Can't Power On When Attacked to Docking Station:
Is this one of the USB 3.0 docking stations that Dell sells?
No, this is all pre-USB 3 equipment. 2003 era.
Has someone given you the idea that such an antiquated docking station is compatible with Win 10?
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@rojoloco said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@scottalanmiller said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@coliver said in Dell Latitude E5530 Can't Power On When Attacked to Docking Station:
Is this one of the USB 3.0 docking stations that Dell sells?
No, this is all pre-USB 3 equipment. 2003 era.
Has someone given you the idea that such an antiquated docking station is compatible with Win 10?
I've never, ever had to install docking station-specific drivers on any docked dell laptop.
It's definitely not that.
I can't even download an E-Port docking station specific driver.
I"m pretty sure that's all in the chipset drivers or something like that.
This seems to be a video driver issue of some sort.
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@obsolesce we just bought one of the new style Dell docks for someone here, and on the product page, there is a link to the latest drivers... but I suppose they could be for things other than the dock. User hasn't had issues, so I haven't needed to check that page of drivers.
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@rojoloco said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@scottalanmiller said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@coliver said in Dell Latitude E5530 Can't Power On When Attacked to Docking Station:
Is this one of the USB 3.0 docking stations that Dell sells?
No, this is all pre-USB 3 equipment. 2003 era.
Has someone given you the idea that such an antiquated docking station is compatible with Win 10?
It used to be. They used it for years on Windows 10.
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@rojoloco said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@obsolesce we just bought one of the new style Dell docks for someone here, and on the product page, there is a link to the latest drivers... but I suppose they could be for things other than the dock. User hasn't had issues, so I haven't needed to check that page of drivers.
Those are different. I'm talking about the E-Port docks... the old style. Dell laptops Latitude Exx70 and below use the old style. I purposely got a 70 instead of 80 because I wanted the old style. I'm not yet a huge fan of the USB3 or USB-C docks. I've had issues with them and I didn't feel like having to deal with a cord. I always like the E-port style, it just seems easier and more convenient. At least in my case, that dock stays on my work desk and never moves. Maybe the USB ones are better if you need a more portable dock.
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@rojoloco said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@obsolesce we just bought one of the new style Dell docks for someone here, and on the product page, there is a link to the latest drivers... but I suppose they could be for things other than the dock. User hasn't had issues, so I haven't needed to check that page of drivers.
Was that a USB3.0 dock? The Dell ones are rebranded Plugable devices. Which need the USB display adapter driver (Displaylink I think) to work correctly.
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@coliver said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@rojoloco said in Dell Latitude E5530 Can't Power On When Attached to Docking Station:
@obsolesce we just bought one of the new style Dell docks for someone here, and on the product page, there is a link to the latest drivers... but I suppose they could be for things other than the dock. User hasn't had issues, so I haven't needed to check that page of drivers.
Was that a USB3.0 dock? The Dell ones are rebranded Plugable devices. Which need the USB display adapter driver (Displaylink I think) to work correctly.
It was a USB-C one.
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The Service tag reports it being shipped in Sept 2013, warranty expired in 2014. It is the E-port series - a TRUE docking station. Drivers updated (as mentioned). System was also shipped as a Windows 8 Pro system, but is currently running Win10.
