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    The Symantec Backup Exec development team will be doing an Reddit AMaA tomorrow, Fri 17 Oct at 1.00 EDT

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    symantec backup backup exec disaster recovery
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    • R
      Reid Cooper
      last edited by

      Symantec seems to be holding their own. The questions really are not that brutal.

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        thanksajdotcom @Reid Cooper
        last edited by

        @Reid-Cooper said:

        Symantec seems to be holding their own. The questions really are not that brutal.

        That's what I was noticing. Lots of people griping about support.

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          scottalanmiller
          last edited by

          That's to be expected. Every company has support problems and people with support issues are the most vocal. So you get a large company and any public space is going to be loaded with people complaining about their support issues. It makes it impossible to determine if a company actually has support issues or if they are just large enough to have lots of customers.

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            thanksajdotcom @scottalanmiller
            last edited by

            @scottalanmiller said:

            That's to be expected. Every company has support problems and people with support issues are the most vocal. So you get a large company and any public space is going to be loaded with people complaining about their support issues. It makes it impossible to determine if a company actually has support issues or if they are just large enough to have lots of customers.

            Yeah, but quite a few cases of all the same comments. It sounds like their support isn't even at par. Sounds like it's outsourced most likely.

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              scottalanmiller @thanksajdotcom
              last edited by

              @ajstringham do you mean outsourced, like to an MSP, or do you mean offshored like to another country?

              I suspect that it is offshored, that's expected. Outsourced is possible, but unlikely, for a company of that size.

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                scottalanmiller @thanksajdotcom
                last edited by

                @ajstringham said:

                Yeah, but quite a few cases of all the same comments.

                True, but that's how support issues would look whether it is a small volume or a large one. So that isn't a great indicator.

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                  thanksajdotcom @scottalanmiller
                  last edited by

                  @scottalanmiller said:

                  @ajstringham do you mean outsourced, like to an MSP, or do you mean offshored like to another country?

                  I suspect that it is offshored, that's expected. Outsourced is possible, but unlikely, for a company of that size.

                  Offshored.

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                    thanksajdotcom @scottalanmiller
                    last edited by

                    @scottalanmiller said:

                    @ajstringham said:

                    Yeah, but quite a few cases of all the same comments.

                    True, but that's how support issues would look whether it is a small volume or a large one. So that isn't a great indicator.

                    I'm just saying that I haven't seen that kind of rebuttal about Unitrends or StorageCraft.

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                      scottalanmiller @thanksajdotcom
                      last edited by

                      @ajstringham said:

                      I'm just saying that I haven't seen that kind of rebuttal about Unitrends or StorageCraft.

                      That's true, but have you seen them do an AMA and are you considering that they are a fraction of the size? Just keep perspective. I'm not saying that anyone is better or worse, just the context that you have doesn't give you any means of drawing a conclusion.

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                        thanksajdotcom @scottalanmiller
                        last edited by

                        @scottalanmiller said:

                        @ajstringham said:

                        I'm just saying that I haven't seen that kind of rebuttal about Unitrends or StorageCraft.

                        That's true, but have you seen them do an AMA and are you considering that they are a fraction of the size? Just keep perspective. I'm not saying that anyone is better or worse, just the context that you have doesn't give you any means of drawing a conclusion.

                        Fair enough.

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                          scottalanmiller
                          last edited by

                          It's the curse of large companies. Once you get to a certain size you have more than enough unhappy customers (or people with a reason to make you look bad) that will be vocal in any setting that you just always have them no matter what you do. No way to be a huge company without that happening.

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