The Symantec Backup Exec development team will be doing an Reddit AMaA tomorrow, Fri 17 Oct at 1.00 EDT
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@DenisKelley said:
Nice reply on clinching from PackMatt.
Saw that, very funny. But not as funny as the "he's waiting for it to finish" joke from the announcement in the other thread where Matt announced the AMA.
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I asked a couple questions but I'm done following the page. You have to hunt for new responses and there is no logical order to anything. One of my major gripes with Reddit.
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Yes, it is very hard to follow.
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Symantec seems to be holding their own. The questions really are not that brutal.
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@Reid-Cooper said:
Symantec seems to be holding their own. The questions really are not that brutal.
That's what I was noticing. Lots of people griping about support.
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That's to be expected. Every company has support problems and people with support issues are the most vocal. So you get a large company and any public space is going to be loaded with people complaining about their support issues. It makes it impossible to determine if a company actually has support issues or if they are just large enough to have lots of customers.
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@scottalanmiller said:
That's to be expected. Every company has support problems and people with support issues are the most vocal. So you get a large company and any public space is going to be loaded with people complaining about their support issues. It makes it impossible to determine if a company actually has support issues or if they are just large enough to have lots of customers.
Yeah, but quite a few cases of all the same comments. It sounds like their support isn't even at par. Sounds like it's outsourced most likely.
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@ajstringham do you mean outsourced, like to an MSP, or do you mean offshored like to another country?
I suspect that it is offshored, that's expected. Outsourced is possible, but unlikely, for a company of that size.
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@ajstringham said:
Yeah, but quite a few cases of all the same comments.
True, but that's how support issues would look whether it is a small volume or a large one. So that isn't a great indicator.
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@scottalanmiller said:
@ajstringham do you mean outsourced, like to an MSP, or do you mean offshored like to another country?
I suspect that it is offshored, that's expected. Outsourced is possible, but unlikely, for a company of that size.
Offshored.
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@scottalanmiller said:
@ajstringham said:
Yeah, but quite a few cases of all the same comments.
True, but that's how support issues would look whether it is a small volume or a large one. So that isn't a great indicator.
I'm just saying that I haven't seen that kind of rebuttal about Unitrends or StorageCraft.
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@ajstringham said:
I'm just saying that I haven't seen that kind of rebuttal about Unitrends or StorageCraft.
That's true, but have you seen them do an AMA and are you considering that they are a fraction of the size? Just keep perspective. I'm not saying that anyone is better or worse, just the context that you have doesn't give you any means of drawing a conclusion.
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@scottalanmiller said:
@ajstringham said:
I'm just saying that I haven't seen that kind of rebuttal about Unitrends or StorageCraft.
That's true, but have you seen them do an AMA and are you considering that they are a fraction of the size? Just keep perspective. I'm not saying that anyone is better or worse, just the context that you have doesn't give you any means of drawing a conclusion.
Fair enough.
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It's the curse of large companies. Once you get to a certain size you have more than enough unhappy customers (or people with a reason to make you look bad) that will be vocal in any setting that you just always have them no matter what you do. No way to be a huge company without that happening.
