Ticketing Solutions

[dbeato]

Take a look at this, different from OS Ticket:
https://diamantedesk.com/demo/

HelpdeskZ
http://www.helpdeskz.com/

OSTicket is a great contender.

[wirestyle22]

@dbeato Thanks.

[DustinB3403]

SodiumSuite might be a decent solution.

I haven't dug to heavily into the help desk portion there.

[Ambarishrh]

If it's for 5 techs you can also sign up for free manage engine service desk plus

[black3dynamite]

Freshdesk
https://freshdesk.com/pricing

[scottalanmiller]

@dustinb3403 said in Ticketing Solutions:

SodiumSuite might be a decent solution.

I haven't dug to heavily into the help desk portion there.

No time like the present.

[scottalanmiller]

@black3dynamite said in Ticketing Solutions:

Freshdesk
https://freshdesk.com/pricing

Aka Cheekydesk. lol

[hobbit666]

We just moved to ZohoDesk

[Dashrender]

@hobbit666 said in Ticketing Solutions:

We just moved to ZohoDesk

Free or paid? just wondering?

[Net Runner]

Currently using ZenDesk (over 1 year already) to support my customers (a bunch of different companies). Pretty simple and convenient interface and nice mobile app (i am using the one for android).

Takes me around 50$/per IT guy/per month (4 engineers in total). Alerting, SLAs and most bells and whistles one might need - pretty happy so far.