Unsolved iphone Office 365 contacts
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I have a user with an iPhone that says when he creates a contact on his iPhone, it doesn't sync to Office 365. I've only ever used Android, and when I create a contact on my android, I have to select the o365 account and it creates the contact there. What is the process like on the iPhone?
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Is he using the Outlook app on iPhone?
There is a flag that needs to be toggled to enable contact sharing from his phone (and other devices) to Outlook.
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Are you sure contacts are enabled on the account setup screen?
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@dustinb3403 He's using just the regular mail app. Under accounts & Passwords he said the account he is using the Contacts is enabled. When making a change to a contact it's updating it in 365, but when creating a new contact, it's not showing up.
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Is it being created in the wrong account?
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My thought here is he is creating a contact on his phone, and his phone isn't sharing that contact with Office 365.
Check the local phone contact preferences.
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@dustinb3403 Went to contact settings and changed Default account to the correct account now. Seeing if that will issue a good sync here soon.
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@tyler said in iphone Office 365 contacts:
@dustinb3403 Went to contact settings and changed Default account to the correct account now. Seeing if that will issue a good sync here soon.
Aren't you interning (or were interning) for @Mike-Davis ?
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@dustinb3403 If he figures this one out, I'll keep him.
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@DustinB3403 Just kidding, he's been full time with me since last December.
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He's working with the end user and I was googling in the back ground since I don't know iPhones.
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@mike-davis said in iphone Office 365 contacts:
@DustinB3403 Just kidding, he's been full time with me since last December.
I just remember him from the Spicecorps out there in Albany from last year. (I think it's him)
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@dustinb3403 yep. I think you meant Auburn. We have one coming up Jan 10th.
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@mike-davis said in iphone Office 365 contacts:
@dustinb3403 yep. I think you meant Auburn. We have one coming up Jan 10th.
Albany, Auburn same thing
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@dustinb3403 The default account was it. It didn't sync the ones he created before the switch, so he had to re-create them. Thanks!
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@tyler said in iphone Office 365 contacts:
@dustinb3403 The default account was it. It didn't sync the ones he created before the switch, so he had to re-create them. Thanks!
You're welcome.
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@DustinB3403 Thanks Dustin. Come on out on the 10th and we'll get you something from the bar.
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@mike-davis said in iphone Office 365 contacts:
Thanks Dustin. Come on out on the 10th and we'll get you something from the bar.
It's a bit of a haul but I may be able to. Do you know if anyone else from the Rochester area is planning to head down there?
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not yet.
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I have lost good contacts to this when I didnt realize that active sync didnt disable the local contacts. Assuming thats what was going on above.
My updated Outlook app keeps freezing up when I search for contacts, but I am using G Suite and Gmail in it, so maybe that makes the difference.
