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    Solved Why restart works ? Technical reason ?

    IT Discussion
    scottalanmiller jared busch dashrender
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    • DashrenderD
      Dashrender
      last edited by

      You can dig into the issue (sometimes), but frequently in the SMB, it's not worth the time. If it's a reoccurring issue, of course you investigate and solve it, but a one time deal, Ask your boss if they want you spending hours and hours trying to solve a problem that might never occur again, assuming you can even solve it.

      1 Reply Last reply Reply Quote 3
      • JaredBuschJ
        JaredBusch
        last edited by

        In a business you do not waste time fixing something that will cost more to fix than it does to get around.

        You always shoot for the least cost route.

        If that is a reboot, then do it.

        1 Reply Last reply Reply Quote 1
        • openitO
          openit
          last edited by

          @Dashrender @JaredBusch
          That sounds reasonable reply, in fact I am doing it by default, I mean not spending much time if it's not very production or repeated issue. Just wanted to know if I am not alone that don't know the reason for some specific issue 🙂

          Appreciate if you can elaborate the first query, which is Restart ?

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • JaredBuschJ
            JaredBusch @openit
            last edited by

            @openit said in Why restart works ? Technical reason ?:

            @Dashrender @JaredBusch
            That sounds reasonable reply, in fact I am doing it by default, I mean not spending much time if it's not very production or repeated issue. Just wanted to know if I am not alone that don't know the reason for some specific issue 🙂

            Appreciate if you can elaborate the first query, which is Restart ?

            I did. because it is cheaper for the business. That is the only reason. I do not care why or how that works.

            1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @openit
              last edited by

              @openit said in Why restart works ? Technical reason ?:

              On other hand, some times I don't know the reason for some specific issue, user just wonder on those issues and asks why it happened, and I don't have answer, **is that normal or happens with you ?

              yes, this is normal. Happens all the time.

              if so, is that okay ?**

              Is it OK that it happens all the time, yes, but only if by all the time means - something different is leading up to it happening each time. I.e. today someone is in word and it freezes, tomorrow someone else freezes in Chrome, and the next day yet another while printing.

              If you have a single person with many issues - that's a pattern, you should investigate. But if it's seemingly random, as long as it's not frequent, made note and move on.

              1 Reply Last reply Reply Quote 0
              • M
                marcinozga
                last edited by

                Technical reason is that reboot clears current state of the software and start from the scratch again. Running software generates junk over time that usually sits in memory, or worse, software suffers from memory leaks, Firefox is a poster child here. Rebooting wipes all that.

                And if you want to get really technical, you can even mention cosmic radiation. IBM did a research on that at some point, and they concluded that a PC with 256MB of RAM was going to experience memory errors due to radiation once a month. Bump memory to 8GB and you have one error a day, statistically speaking of course. All that does not apply to ECC memory, but most desktops will not have that.

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                • EddieJenningsE
                  EddieJennings
                  last edited by

                  I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                  scottalanmillerS ObsolesceO 2 Replies Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @openit
                    last edited by

                    @openit said in Why restart works ? Technical reason ?:

                    Yes, so many times it works.

                    Being a technical guy, I would like to know technical reasoning, to be aware of and answer if any user asks.

                    Because it takes the system to a known state that, presumably, is how it got working in the first place. Nothing that has changed in memory is retained.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @openit
                      last edited by

                      @openit said in Why restart works ? Technical reason ?:

                      On other hand, some times I don't know the reason for some specific issue, user just wonder on those issues and asks why it happened, and I don't have answer, is that normal or happens with you ? if so, is that okay ?

                      It's more than okay, it is very often important to the business to not expend large resources to find the cause of something when the cause is likely unimportant and the cost of fixing is so high.

                      1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller @EddieJennings
                        last edited by

                        @eddiejennings said in Why restart works ? Technical reason ?:

                        I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                        Instead of re-imaging?

                        EddieJenningsE DashrenderD openitO 3 Replies Last reply Reply Quote 0
                        • EddieJenningsE
                          EddieJennings @scottalanmiller
                          last edited by

                          @scottalanmiller said in Why restart works ? Technical reason ?:

                          @eddiejennings said in Why restart works ? Technical reason ?:

                          I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                          Instead of re-imaging?

                          What is this re-imaging? 😛

                          That's one my list of stuff to fix: Develop an image, despite most workstations having different software installation needs.

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender @scottalanmiller
                            last edited by

                            @scottalanmiller said in Why restart works ? Technical reason ?:

                            @eddiejennings said in Why restart works ? Technical reason ?:

                            I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                            Instead of re-imaging?

                            I don't jump straight to re-imaging, I'll spend at least 30 mins fixing first.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @EddieJennings
                              last edited by

                              @eddiejennings said in Why restart works ? Technical reason ?:

                              @scottalanmiller said in Why restart works ? Technical reason ?:

                              @eddiejennings said in Why restart works ? Technical reason ?:

                              I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                              Instead of re-imaging?

                              What is this re-imaging? 😛

                              That's one my list of stuff to fix: Develop an image, despite most workstations having different software installation needs.

                              That's what SodiumSuite is designed to fix. 🙂

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller @Dashrender
                                last edited by

                                @dashrender said in Why restart works ? Technical reason ?:

                                @scottalanmiller said in Why restart works ? Technical reason ?:

                                @eddiejennings said in Why restart works ? Technical reason ?:

                                I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                                Instead of re-imaging?

                                I don't jump straight to re-imaging, I'll spend at least 30 mins fixing first.

                                I'd do triage and determine the likelihood of 30 minutes being useful. Because an image process could be under 30 minutes and more reliable, you want to make that call early.

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in Why restart works ? Technical reason ?:

                                  @dashrender said in Why restart works ? Technical reason ?:

                                  @scottalanmiller said in Why restart works ? Technical reason ?:

                                  @eddiejennings said in Why restart works ? Technical reason ?:

                                  I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                                  Instead of re-imaging?

                                  I don't jump straight to re-imaging, I'll spend at least 30 mins fixing first.

                                  I'd do triage and determine the likelihood of 30 minutes being useful. Because an image process could be under 30 minutes and more reliable, you want to make that call early.

                                  Of course.

                                  1 Reply Last reply Reply Quote 0
                                  • Emad RE
                                    Emad R @openit
                                    last edited by Emad R

                                    @openit

                                    When you deal with third party software, that you dont have alot of documentation and you have to support it, like EMR system, and you really dont want to learn it cause it using old software, for example running on centos 6 so you really dont want to delve in that old stuff, and services load and start but the web app is not showing so you just keep restarting the crap out of it till it works and the hospital can resume activity.

                                    And you have worthless EMR manager, that cannot stand to the developers and tell them fix their shit. cause her experience is diploma degree, but of-course she is an international expat so she gets the job regardless.

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                                    • openitO
                                      openit
                                      last edited by

                                      That's nice information.

                                      1 Reply Last reply Reply Quote 0
                                      • openitO
                                        openit @scottalanmiller
                                        last edited by

                                        @scottalanmiller said in Why restart works ? Technical reason ?:

                                        @eddiejennings said in Why restart works ? Technical reason ?:

                                        I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                                        Instead of re-imaging?

                                        I just wonder, how we can simply jump to re-imaging or reset or re-installation, unless necessary or investigating the issue, it may repeat if cause is not from that computer...?

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @openit
                                          last edited by

                                          @openit said in Why restart works ? Technical reason ?:

                                          @scottalanmiller said in Why restart works ? Technical reason ?:

                                          @eddiejennings said in Why restart works ? Technical reason ?:

                                          I'll often have users do a restart, but if the issue is recurring, then I'll take the time to try to find the root cause.

                                          Instead of re-imaging?

                                          I just wonder, how we can simply jump to re-imaging or reset or re-installation, unless necessary or investigating the issue, it may repeat if cause is not from that computer...?

                                          It "may" repeat, but the chances are extremely low if you have an issue on one machine. More importantly - investigating causes is extremely expensive and generally worthless (we rarely find something at all, and when we do, it is rarely of value.) That something "may repeat" sounds important, but it makes something trivial sound scary.

                                          In real life, 99%+ of issues that we experience on an end user machine are from the end user machine and can be fixed by starting with a clean copy. A good process for this lowers cost and raises protection as imaging fixes many problems that we might not even have known about. Imaging is a much safer process, investigating leaves us often unsure if we've found "everything" and if we've fully fixed it.

                                          So imaging is often where we almost start, because it is fast, reliable, and cost effective for the business. IT always wants to "know what was wrong", but ask the business if this makes sense. To the company, the right answer is the one that saves money, not the one that gets to the bottom of things.

                                          1 Reply Last reply Reply Quote 2
                                          • scottalanmillerS
                                            scottalanmiller
                                            last edited by

                                            In an ideal world, of course, we'd track down every problem and solve it. This not only means we always know what happened, but we know how to prevent it, in theory.

                                            But the real world doesn't work that way very often. Tracking down a problem is generally time consuming, and unreliable. And finding one problem might hide another. A problem that causes instability might hide one that causes data loss, for example.

                                            Imaging should take around thirty minutes and, in reality, we are often getting that number lower and lower. With a "good" setup, it might easily be only 15-20 minutes. And with VDI you might be looking at mere seconds or at single minute, at most. These numbers are getting really small.

                                            In many cases, an L0 helpdesk tech can have a serious issue resolved via imaging before someone who knows enough to figure out the issue can even respond.

                                            stacksofplatesS 1 Reply Last reply Reply Quote 1
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