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    Yealink T4XG phones will not talk to FreePBX 14 over HTTPS

    IT Discussion
    yealink yealink t46g freepbx 14
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    • JaredBuschJ
      JaredBusch
      last edited by

      @syko24 ah, here it is.. Assuming you have SysAdmin pro

      0_1507321373826_f8ebe664-a17a-4444-8dd2-ffaa477449cd-image.png

      1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch
        last edited by

        No good answer from the FreePBX community.

        The COO tried to help, but another community member was less than helpful.

        I also posted on the Yealink community, but have no answer yet.
        http://forum.yealink.com/forum/showthread.php?tid=41194

        1 Reply Last reply Reply Quote 1
        • JaredBuschJ
          JaredBusch
          last edited by

          Neither thread has a response worth anything.

          This is getting annoying as fuck.

          I suspect that a W52/W56 will also not work. I do not have one to test, but I was helping someone setup a W52 a month ago and it would not autoprovision. I was in a hurry and moved on doing that phone manually. I bet this was the problem.

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          • brianlittlejohnB
            brianlittlejohn
            last edited by

            So, my T46G at my house will provision over https to FreePBX 14.

            JaredBuschJ 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @brianlittlejohn
              last edited by

              @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

              So, my T46G at my house will provision over https to FreePBX 14.

              I need a whole lot more information on this as I have tested wit multiple systems.

              1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch
                last edited by

                Update: FreePBX devs have been trying to help a little, but this is not a priority to them.

                I am at a loss for where to troubleshoot next. I modified the ssl.conf to write to a dedicated log file and all was good, but still no new info. All it ever does is show HTTP error 408 in the ssl_access log. The ssl_error log never has anything.

                Getting the log from a Yealink T42G phone I see this.

                Phone talking to FreePBX 13:

                <134>Oct  8 03:48:37 ATP [1022]: ATP <6+info  > Upgrade from com.cfg
<134>Oct  8 03:48:37 LIBD[1022]: DCMN<6+info  > Connecting pbx.domain.com:1443
<134>Oct  8 03:48:37 LIBD[1022]: DCMN<6+info  > Connecting IP = 45.XXX.XXX.XXX, Port = 1443
<134>Oct  8 03:48:37 LIBD[1022]: DCMN<6+info  > ssl cipher num is 18
<134>Oct  8 03:48:37 LIBD[1022]: DCMN<6+info  > SSL_connect (read done)
<134>Oct  8 03:48:38 LIBD[1022]: DCMN<6+info  > SSL_connect (read done)
<134>Oct  8 03:48:38 LIBD[1022]: HTTP<6+info  > Request Line: GET /y000000000029.cfg HTTP/1.1
<134>Oct  8 03:48:38 LIBD[1022]: HTTP<6+info  > Host: pbx.domain.com:1443
<134>Oct  8 03:48:38 LIBD[1022]: HTTP<6+info  > User-Agent: Yealink SIP-T42G 29.82.0.20 00:15:65:65:xx:xx
<134>Oct  8 03:48:38 LIBD[1022]: HTTP<6+info  > process response
<133>Oct  8 03:48:38 LIBD[1022]: HTTP<5+notice> response code: 200
<134>Oct  8 03:48:38 LIBD[1022]: HTTP<6+info  > Content-Length: 12129
<134>Oct  8 03:48:38 LIBD[1022]: HTTP<6+info  > connection: close
<133>Oct  8 03:48:38 LIBD[1022]: HTTP<5+notice> response process finish!
<133>Oct  8 03:48:38 LIBD[1022]: HTTP<5+notice> recv : 12129 bytes
<134>Oct  8 03:48:38 ATP [1022]: ATP <6+info  > need_cmp_md5=1
<134>Oct  8 03:48:38 ATP [1022]: ATP <6+info  > cfg md5 same!
<132>Oct  8 03:48:38 ATP [1022]: ATP <4+warnin> error: phone_setting.inactive_backlight_level
<134>Oct  8 03:48:38 ATP [1022]: ATP <6+info  > skip item<phone_setting.inactive_backlight_level>
<134>Oct  8 03:48:38 ATP [1022]: ATP <6+info  > parse item finish

                Phone Talking to FreePBX 14:

                <134>Oct  8 03:33:08 ATP [780]: ATP <6+info  > Upgrade from mac.boot
<134>Oct  8 03:33:08 LIBD[780]: DCMN<6+info  > Connecting pbx.domain.com:1443
<134>Oct  8 03:33:08 LIBD[780]: DCMN<6+info  > Connecting IP = 107.XXX.XXX.XXX, Port = 1443
<134>Oct  8 03:33:08 LIBD[780]: DCMN<6+info  > SSL_connect (read done)
<134>Oct  8 03:33:08 Log [900]: WEB <6+info  > URI: /servlet?p=settings-autop&q=result&Rajax=0.09716529952707398
<134>Oct  8 03:33:08 Log [900]: ETLL<6+info  > mkit_call failed! src[0x000c72a8] name[__h900] tar[0xc4098f94] name[autoServer] msg[0x00030206] ret[-1] size[0]
<134>Oct  8 03:33:08 Log [900]: WEB <6+info  > Partition free(byte): /tmp/ [104325120], /config/ [90112], /data/ [90112]
<134>Oct  8 03:33:13 Log [900]: ETLL<6+info  > mkit_call failed! src[0x000c72a8] name[__h900] tar[0xc4098f94] name[autoServer] msg[0x00030206] ret[-1] size[0]
<134>Oct  8 03:33:13 Log [900]: WEB <6+info  > URI: /servlet?p=settings-autop&q=result&Rajax=0.8728236330210573
<134>Oct  8 03:33:13 Log [900]: WEB <6+info  > Partition free(byte): /tmp/ [104321024], /config/ [90112], /data/ [90112]
<134>Oct  8 03:33:18 Log [900]: WEB <6+info  > URI: /servlet?p=settings-autop&q=result&Rajax=0.649367081619797
<134>Oct  8 03:33:18 Log [900]: WEB <6+info  > Partition free(byte): /tmp/ [104316928], /config/ [90112], /data/ [90112]
<134>Oct  8 03:33:18 Log [900]: ETLL<6+info  > mkit_call failed! src[0x000c72a8] name[__h900] tar[0xc4098f94] name[autoServer] msg[0x00030206] ret[-1] size[0]
<134>Oct  8 03:33:23 Log [900]: WEB <6+info  > URI: /servlet?p=settings-autop&q=result&Rajax=0.6691534391904461
<134>Oct  8 03:33:23 Log [900]: ETLL<6+info  > mkit_call failed! src[0x000c72a8] name[__h900] tar[0xc4098f94] name[autoServer] msg[0x00030206] ret[-1] size[0]
<134>Oct  8 03:33:23 Log [900]: WEB <6+info  > Partition free(byte): /tmp/ [104316928], /config/ [90112], /data/ [90112]
<134>Oct  8 03:33:28 Log [900]: WEB <6+info  > URI: /servlet?p=settings-autop&q=result&Rajax=0.14837767361288257
<134>Oct  8 03:33:28 Log [900]: ETLL<6+info  > mkit_call failed! src[0x000c72a8] name[__h900] tar[0xc4098f94] name[autoServer] msg[0x00030206] ret[-1] size[0]
<134>Oct  8 03:33:28 Log [900]: WEB <6+info  > Partition free(byte): /tmp/ [104312832], /config/ [90112], /data/ [90112]
<134>Oct  8 03:33:33 Log [900]: WEB <6+info  > URI: /servlet?p=settings-autop&q=result&Rajax=0.9179317121887864
<134>Oct  8 03:33:33 Log [900]: WEB <6+info  > Partition free(byte): /tmp/ [104288256], /config/ [90112], /data/ [90112]
<134>Oct  8 03:33:33 Log [900]: ETLL<6+info  > mkit_call failed! src[0x000c72a8] name[__h900] tar[0xc4098f94] name[autoServer] msg[0x00030206] ret[-1] size[0]
<134>Oct  8 03:33:37 LIBD[780]: DCMN<6+info  > SSL_connect write/read error
<131>Oct  8 03:33:37 LIBD[780]: HTTP<3+error > Connect Error
<131>Oct  8 03:33:37 ATP [780]: ATP <3+error > https to file failed, code = -3, msg = Connect Failed, retry = 1
<134>Oct  8 03:33:37 ATP [780]: ATP <6+info  > Wait 0 second to next file transfer!

                Notice that the initial connection never completes when talking to FreePBX 14. The phone never gets a cipher like it did with FreePBX 13. This line: <134>Oct 8 03:48:37 LIBD[1022]: DCMN<6+info > ssl cipher num is 18

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                • JaredBuschJ
                  JaredBusch
                  last edited by

                  ssl.conf is identical between 13 and 14.

                  Obviously openssl is not because one is CentOS 6 based and the other is CentOS 7 based.

                  But I have no idea how to move forward.

                  bigbearB 1 Reply Last reply Reply Quote 0
                  • bigbearB
                    bigbear @JaredBusch
                    last edited by

                    @jaredbusch said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                    ssl.conf is identical between 13 and 14.

                    Obviously openssl is not because one is CentOS 6 based and the other is CentOS 7 based.

                    But I have no idea how to move forward.

                    Was about to volunteer to test with a couple T46 units I have but it appears you are well beyond that now.

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                    • brianlittlejohnB
                      brianlittlejohn
                      last edited by

                      What information do you need?

                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                      • JaredBuschJ
                        JaredBusch @brianlittlejohn
                        last edited by

                        @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                        What information do you need?

                        First would be to determine how you got your SSL cert and that it is setup like mine.

                        Then to confirm the models and firmware levels.

                        Finally, the best thing would be to drop to an offline conversation and have you whitelist my IP and let me point my phone to your system to confirm your stated behavior.

                        brianlittlejohnB 1 Reply Last reply Reply Quote 0
                        • brianlittlejohnB
                          brianlittlejohn @JaredBusch
                          last edited by

                          @jaredbusch said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                          @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                          What information do you need?

                          First would be to determine how you got your SSL cert and that it is setup like mine.

                          Then to confirm the models and firmware levels.

                          Finally, the best thing would be to drop to an offline conversation and have you whitelist my IP and let me point my phone to your system to confirm your stated behavior.

                          I used a GoDaddy Certificate, installed through certificate manager and sysadmin module.

                          Phone is Yealink T46G
                          Firmware Version 28.81.0.110
                          Hardware Version 28.2.0.128.0.0.0

                          FreePBX Version Info
                          -Current PBX Version: 14.0.1.14
                          -Current System Version: 12.7.3-1708-1.sng7

                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @brianlittlejohn
                            last edited by JaredBusch

                            @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                            @jaredbusch said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                            @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                            What information do you need?

                            First would be to determine how you got your SSL cert and that it is setup like mine.

                            Then to confirm the models and firmware levels.

                            Finally, the best thing would be to drop to an offline conversation and have you whitelist my IP and let me point my phone to your system to confirm your stated behavior.

                            I used a GoDaddy Certificate, installed through certificate manager and sysadmin module.

                            Phone is Yealink T46G
                            Firmware Version 28.81.0.110
                            Hardware Version 28.2.0.128.0.0.0

                            FreePBX Version Info
                            -Current PBX Version: 14.0.1.14
                            -Current System Version: 12.7.3-1708-1.sng7

                            That is not the same process. I used Let's Encrypt. This is good It may narrow the issue to the LE process.

                            Also did you remove the self signed and set GoDaddy as Default?

                            Like this:
                            0_1508509614335_402c504c-5e1d-4755-be63-8972bb7641bc-image.png

                            brianlittlejohnB 1 Reply Last reply Reply Quote 0
                            • brianlittlejohnB
                              brianlittlejohn @JaredBusch
                              last edited by

                              @jaredbusch self signed is still installed, but GoDaddy set as default.

                              JaredBuschJ 1 Reply Last reply Reply Quote 0
                              • JaredBuschJ
                                JaredBusch @brianlittlejohn
                                last edited by

                                @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                                @jaredbusch self signed is still installed, but GoDaddy set as default.

                                Are you willing to snapshot your system and then remove the self signed?

                                brianlittlejohnB 1 Reply Last reply Reply Quote 0
                                • brianlittlejohnB
                                  brianlittlejohn @JaredBusch
                                  last edited by

                                  @jaredbusch yes, but this weekend since it is my production system.

                                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                                  • JaredBuschJ
                                    JaredBusch @brianlittlejohn
                                    last edited by

                                    @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                                    @jaredbusch yes, but this weekend since it is my production system.

                                    I suspect it is all about the LE process since your GoDaddy cert has no issues. But that would be the only other difference to verify.

                                    brianlittlejohnB DashrenderD 2 Replies Last reply Reply Quote 0
                                    • brianlittlejohnB
                                      brianlittlejohn @JaredBusch
                                      last edited by

                                      @jaredbusch Yea, I can't think of anything else that would cause it either... I haven't upgraded any of the systems that i used LE on to 14 yet to try them.

                                      JaredBuschJ 1 Reply Last reply Reply Quote 0
                                      • DashrenderD
                                        Dashrender @JaredBusch
                                        last edited by

                                        @jaredbusch said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                                        @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                                        @jaredbusch yes, but this weekend since it is my production system.

                                        I suspect it is all about the LE process since your GoDaddy cert has no issues. But that would be the only other difference to verify.

                                        see you say that, but there was no issue with FreePBX 13... LE worked just fine. just weird.

                                        JaredBuschJ 1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch @Dashrender
                                          last edited by

                                          @dashrender said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                                          @jaredbusch said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                                          @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                                          @jaredbusch yes, but this weekend since it is my production system.

                                          I suspect it is all about the LE process since your GoDaddy cert has no issues. But that would be the only other difference to verify.

                                          see you say that, but there was no issue with FreePBX 13... LE worked just fine. just weird.

                                          But LE relies on base OS packages that may have changed something.

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                                          • JaredBuschJ
                                            JaredBusch @brianlittlejohn
                                            last edited by

                                            @brianlittlejohn said in Yealink T4XG phones will not talk to FreePBX 14 over HTTPS:

                                            @jaredbusch Yea, I can't think of anything else that would cause it either... I haven't upgraded any of the systems that i used LE on to 14 yet to try them.

                                            I found a GoDaddy cert at a client that had a SAN that we were no longer using right now. SO I updated that DNS to point to my test PBX instance and loaded that cert onto my PBX. I changed the active certificate in SysAdmin and told the phone to provision to the new DNS name and it immediately provisioned.

                                            So the problem is definitely the LE cert or cert process.

                                            DashrenderD brianlittlejohnB 2 Replies Last reply Reply Quote 1
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