SPAM Emails Appearing to Come from Solarwinds
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller Right. But complaining about these "mistakes" isn't getting you any where. So what do you want to have happen now?
We are still waiting for the plane to land. Hopefully it gets escalated to higher management. Looking for SW to get involved with cleaning up some stuff with the collection agency.
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@scottalanmiller said
We are still waiting for the plane to land. Hopefully it gets escalated to higher management. Looking for SW to get involved with cleaning up some stuff with the collection agency.
DId it land yet? Was she flying to Jupiter? (The planet, not the city in FL.)
Is Jupiter even still a planet? Seems like every year they demote a planet.
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No news yet. They are a bit behind on communications at this point.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
That sucks. I would send the C&D letter along with an invoice for $5K for your troubles.
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
That sucks. I would send the C&D letter along with an invoice for $5K for your troubles.
No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
That sucks. I would send the C&D letter along with an invoice for $5K for your troubles.
No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.
How much do they stand to lose if you were to publicize their wrongdoing?
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
No news yet. They are a bit behind on communications at this point.
Any update on this?
No, they've not followed up AT ALL. Very disappointed.
That sucks. I would send the C&D letter along with an invoice for $5K for your troubles.
No kidding. This is one awful company. I can't believe how badly they have and continue to handle something so freaking simple. They know that they have been caught, they know that we were never a customer, but they won't do what it takes to keep this from escalating to being a legal issue.
How much do they stand to lose if you were to publicize their wrongdoing?
Who knows. Does anyone use them? Who does? No idea.
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Do it. I always name and shame, it's the other party that has something to lose. And send them an invoice for lost time, and if they don't pay, send it to collection agency, lmao.
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@marcinozga said in SPAM Emails Appearing to Come from Solarwinds:
Do it. I always name and shame, it's the other party that has something to lose. And send them an invoice for lost time, and if they don't pay, send it to collection agency, lmao.
They are definitely more a customer of ours than us them!
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Finally got corporate counsel involved. They verified that our account was not active, that the whole thing was a mistake and that Cisco Collect has been told that the account was not appropriate (no one would verify that up to this point.)
I had to point out, however, that they are still liable for their breach of the Computer Fraud and Abuse Act of 1986 and we expected appropriate legal action to be taken against Cisco Collect. Corporate counsel said that CC was their authorized agent, which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social engineering tactics breach US federal hacking laws and as their official agent, this reflects on Solarwinds.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
Finally got corporate counsel involved. They verified that our account was not active, that the whole thing was a mistake and that Cisco Collect has been told that the account was not appropriate (no one would verify that up to this point.)
I had to point out, however, that they are still liable for their breach of the Computer Fraud and Abuse Act of 1986 and we expected appropriate legal action to be taken against Cisco Collect. Corporate counsel said that CC was their authorized agent, which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social engineering tactics breach US federal hacking laws and as their official agent, this reflects on Solarwinds.
Karma -
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Social engineering in an attempt to get banking information is a ridiculously serious charge. Especially for a large, public company!
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
, which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social
So, are you going to pursue it and sue them?
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@dashrender said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
, which means that Cisco Collect, a known malicious entity pretending to be Cisco, which means that their strong arm social
So, are you going to pursue it and sue them?
You don't really sue for Patriot Act violations. You just report them to the FBI.
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@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
Computer Fraud and Abuse Act of 1986
Can you explain how they violated this act?
Corporate counsel said that CC was their authorized agent
You originally said they sold the account. Now it sounds like they just referred the account to an external agency for collections. Which is it?
Cisco Collect, a known malicious entity pretending to be Cisco
Pretty strong statement. Where's your proof?
strong arm social engineering tactics breach US federal hacking laws
So sending an erroneous invoice via email is now a violation of federal law?
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
strong arm social engineering tactics breach US federal hacking laws
So sending an erroneous invoice via email is now a violation of federal law?
It's always been illegal to send invoices when there was no service rendered.
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
@scottalanmiller said in SPAM Emails Appearing to Come from Solarwinds:
Computer Fraud and Abuse Act of 1986
Can you explain how they violated this act?
Yes, they used bullying tactics to try to elicit a payment and acquire financial details. That's social engineering which is the most common form of hacking. Same crime that Kevin Mitnick went to prison for. It's illegal to try use threats to steal money.
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@danp said in SPAM Emails Appearing to Come from Solarwinds:
Corporate counsel said that CC was their authorized agent
You originally said they sold the account. Now it sounds like they just referred the account to an external agency for collections. Which is it?
They aren't clear. They claim that Cisco Collect is an "authorized agent" but not one that all of their departments know about. By claiming that they are an authorized agent (something that their legal counsel said to claim that our data had not been compromised) they had to claim that this was their agent. Which then makes Solarwinds liable for their actions.
