Report Blames IT Staff for Not Taking Backups at King's College London
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@coliver said in Report Blames IT Staff for Not Taking Backups at King's College London:
Sure there could have been bad communication but this sounds like a management and purse string failure to me.
My guess is that the failure was from the same people that commissions the report.
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Really good point made here...
HP didn't check the firmware nor update it before replacing something that they knew had this bug!
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Source: "In addition some data has consciously never been backed up on tape due to capacity constraints and the potential impact of this was never communicated to the College," the review added.
Oh really, it never got communicated to management? Either management ignored a known problem, or their hiring process only got incompetent IT people. Neither makes management look good.
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@travisdh1 said in Report Blames IT Staff for Not Taking Backups at King's College London:
Source: "In addition some data has consciously never been backed up on tape due to capacity constraints and the potential impact of this was never communicated to the College," the review added.
Oh really, it never got communicated to management? Either management ignored a known problem, or their hiring process only got incompetent IT people. Neither makes management look good.
And these aren't the professors, these are the ones that actually work. Imagine how little the professors know that didn't manage to actually work in IT or make it into management.
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At the end of the day, this was a single point of failure (SPOF) SAN and a large inverted pyramid of doom setup. I'm sure that at this scale that they saved a load of money by doing this and foregoing high reliability, but it shows that even the most expensive SANs with the vendor's own support still maintain the dual controller fragilities that we normally associate only with lower end gear. Given how rarely outages are reported, the number that we assume must die like this privately without the public being told is likely huge. What we do know is that the vendor, especially the one in question, claims that this stuff never happens and seems to always blame the customer, even when the vendor themselves is the one who did it, like here.
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Yeah, that's a serious CLM...
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@Tim_G said in Report Blames IT Staff for Not Taking Backups at King's College London:
Yeah, that's a serious CLM...
Non-profit / university, I doubt that they really care. They placed blame and covered up the management, might as well keep the scapegoats around.
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Goes nicely with this one: https://www.itnews.com.au/news/atos-faulty-sans-will-be-sent-to-us-for-forensic-testing-453108
Part of this saga: https://www.itnews.com.au/news/hpe-storage-crash-killed-ato-online-services-444490
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I'm not sure what to make of this paragraph. What else would shared drives be used for?
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@Breffni-Potter said in Report Blames IT Staff for Not Taking Backups at King's College London:
I'm not sure what to make of this paragraph. What else would shared drives be used for?
Lol. I feel there was no one competent involved from management to users to IT to vendor to auditors.
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I think the take away here is that Kings College is a joke. Is this really supposed to be a "good" school? How good do you have to be before you can handle the simple basics?
