Verizon blocking port 465 to godaddy?
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I think I finally got to the bottom of this. Telnet to smtpout.secureserver.net on port 80 and I get:
554 p3plsmtpa12-03.prod.phx3.secureserver.net :SMTPAUTH: ESMTP No Relay Access Allowed From <the static IP of the Verizon connection here>So there we have it, it connects to godaddy and godaddy tells it that they have blacklisted the IP and closes the connection. If you do that same test from a different IP it allows you to type commands.
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@Mike-Davis said in Verizon blocking port 465 to godaddy?:
I think I finally got to the bottom of this. Telnet to smtpout.secureserver.net on port 80 and I get:
554 p3plsmtpa12-03.prod.phx3.secureserver.net :SMTPAUTH: ESMTP No Relay Access Allowed From <the static IP of the Verizon connection here>So there we have it, it connects to godaddy and godaddy tells it that they have blacklisted the IP and closes the connection. If you do that same test from a different IP it allows you to type commands.
Well, that was a pain to figure out.
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Insult to injury, the client called GoDaddy, and this was their response:
Godaddy says they have no way to whitelist or unblock IP addresses and that we must have some encryption attached to our outgoing mail that no one else has that their server wont allow.
My client asked to talk to the level 2 guy and the level 1 guy on the phone said he couldn't because it was all done by chat. So he asked him to paste that error message to him and explain it. His response? "You should use webmail - it works every time."
I feel like that should be cross posted to the "I can't even" thread.
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@Mike-Davis said in Verizon blocking port 465 to godaddy?:
I think I finally got to the bottom of this. Telnet to smtpout.secureserver.net on port 80 and I get:
554 p3plsmtpa12-03.prod.phx3.secureserver.net :SMTPAUTH: ESMTP No Relay Access Allowed From <the static IP of the Verizon connection here>So there we have it, it connects to godaddy and godaddy tells it that they have blacklisted the IP and closes the connection. If you do that same test from a different IP it allows you to type commands.
I'm surprised that this was not in the MTA logs.
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@scottalanmiller said in Verizon blocking port 465 to godaddy?:
I'm surprised that this was not in the MTA logs.
I'm sure it's in their logs. The logs that no level 1 or level 2 is ever going to see.
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@Mike-Davis said in Verizon blocking port 465 to godaddy?:
Insult to injury, the client called GoDaddy, and this was their response:
Godaddy says they have no way to whitelist or unblock IP addresses and that we must have some encryption attached to our outgoing mail that no one else has that their server wont allow.
My client asked to talk to the level 2 guy and the level 1 guy on the phone said he couldn't because it was all done by chat. So he asked him to paste that error message to him and explain it. His response? "You should use webmail - it works every time."
I feel like that should be cross posted to the "I can't even" thread.
Yes but the "I can't even" bit is the "client used GoDaddy." That's not a business service. That's the core problem. That a consumer joke of a service doesn't have good customer service is... exactly as expected.
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@Mike-Davis said in Verizon blocking port 465 to godaddy?:
@scottalanmiller said in Verizon blocking port 465 to godaddy?:
I'm surprised that this was not in the MTA logs.
I'm sure it's in their logs. The logs that no level 1 or level 2 is ever going to see.
The sending MTA. The one getting the error.
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I got that from a straight up telnet session, not an email client.
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@Mike-Davis said in Verizon blocking port 465 to godaddy?:
I got that from a straight up telnet session, not an email client.
I know, but the MTA should have recorded it in the logs when it was trying to send. Maybe they are using some ridiculous MTA that has no logging?
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@scottalanmiller said in Verizon blocking port 465 to godaddy?:
@Mike-Davis said in Verizon blocking port 465 to godaddy?:
I got that from a straight up telnet session, not an email client.
I know, but the MTA should have recorded it in the logs when it was trying to send. Maybe they are using some ridiculous MTA that has no logging?
Who are you talking about Scott?
GoDaddy is not checking their logs and like is using outlook to connect to GoDaddy server. -
@Dashrender said in Verizon blocking port 465 to godaddy?:
@scottalanmiller said in Verizon blocking port 465 to godaddy?:
@Mike-Davis said in Verizon blocking port 465 to godaddy?:
I got that from a straight up telnet session, not an email client.
I know, but the MTA should have recorded it in the logs when it was trying to send. Maybe they are using some ridiculous MTA that has no logging?
Who are you talking about Scott?
GoDaddy is not checking their logs and like is using outlook to connect to GoDaddy server.I've been clear that I'm not taking about Godaddy. Are you saying Outlook doesn't log and just ignores the errors?
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Where do you find your Outlook MTA SMTP logs?
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Interesting, had no idea.
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@Dashrender said in Verizon blocking port 465 to godaddy?:
Interesting, had no idea.
It's an MTA like any other, treat it like normal and don't think of it as a special case and it makes it easier.
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Will be interesting to see the logs. I have found Outlook isn't real good about verbose logging of that stuff like you would see in a mail server log.
Hopefully @Mike-Davis will post so we can see.
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@BRRABill said in Verizon blocking port 465 to godaddy?:
Outlook isn't real good
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I'm curious too, but I don't have access to the client machines without bugging them and I already sunk a bunch of unpaid time in to this, so unless I have to get on one of their clients I'm not going to bother them to satisfy my curiosity. It looks like they are going to drop their static IP from Verizon so I might be back on site to reconfigure their router.
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@Mike-Davis said in Verizon blocking port 465 to godaddy?:
I'm curious too, but I don't have access to the client machines without bugging them and I already sunk a bunch of unpaid time in to this, so unless I have to get on one of their clients I'm not going to bother them to satisfy my curiosity. It looks like they are going to drop their static IP from Verizon so I might be back on site to reconfigure their router.
LOL they should be dropping GoDaddy as their email provider - Rackspace is super cheap at $2/user a month, unless they can get the SW pricing. O365 email only is $4/user/month and includes ActiveSync/Exchange.
I'm guessing GoDaddy is some super cheap, even cheaper than RS, but who knows maybe not.
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@Dashrender said in Verizon blocking port 465 to godaddy?:
@Mike-Davis said in Verizon blocking port 465 to godaddy?:
I'm curious too, but I don't have access to the client machines without bugging them and I already sunk a bunch of unpaid time in to this, so unless I have to get on one of their clients I'm not going to bother them to satisfy my curiosity. It looks like they are going to drop their static IP from Verizon so I might be back on site to reconfigure their router.
LOL they should be dropping GoDaddy as their email provider - Rackspace is super cheap at $2/user a month, unless they can get the SW pricing. O365 email only is $4/user/month and includes ActiveSync/Exchange.
I'm guessing GoDaddy is some super cheap, even cheaper than RS, but who knows maybe not.
Do not recall legacy GoDaddy pricing. now, GoDaddy is O365.
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@Dashrender said in Verizon blocking port 465 to godaddy?:
@Mike-Davis said in Verizon blocking port 465 to godaddy?:
I'm curious too, but I don't have access to the client machines without bugging them and I already sunk a bunch of unpaid time in to this, so unless I have to get on one of their clients I'm not going to bother them to satisfy my curiosity. It looks like they are going to drop their static IP from Verizon so I might be back on site to reconfigure their router.
LOL they should be dropping GoDaddy as their email provider - Rackspace is super cheap at $2/user a month, unless they can get the SW pricing. O365 email only is $4/user/month and includes ActiveSync/Exchange.
I'm guessing GoDaddy is some super cheap, even cheaper than RS, but who knows maybe not.
Everyone can get the SW pricing. GoDaddy is basically free, and it's certainly not worth it.
