ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    osTicket 1.10

    Scheduled Pinned Locked Moved Reviews
    osticketreviewosticket 1.10
    32 Posts 9 Posters 8.7k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • scottalanmillerS
      scottalanmiller
      last edited by

      You get a simple dashboard that shows overall ticket status. This is kinda neat. Would not use it often, but it is nice that it is there.

      0_1480361976193_Screenshot from 2016-11-28 14-39-04.png

      1 Reply Last reply Reply Quote 0
      • M
        MrWright4hire
        last edited by

        I just d/l it. I'm going to set it up in my lab and give a feed back.

        scottalanmillerS 1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller @MrWright4hire
          last edited by

          @MrWright4hire said in osTicket 1.10:

          I just d/l it. I'm going to set it up in my lab and give a feed back.

          Did you see my installation guide?

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            There are a number of per user settings for agents.

            0_1480362246039_Screenshot from 2016-11-28 14-43-33.png

            M 1 Reply Last reply Reply Quote 0
            • Deleted74295D
              Deleted74295 Banned
              last edited by

              How's the interface for mobile?

              scottalanmillerS 1 Reply Last reply Reply Quote 1
              • scottalanmillerS
                scottalanmiller @Deleted74295
                last edited by

                @Breffni-Potter said in osTicket 1.10:

                How's the interface for mobile?

                Tiny

                dafyreD 1 Reply Last reply Reply Quote 0
                • Deleted74295D
                  Deleted74295 Banned
                  last edited by

                  That's a big one for me. Gotta keep an eye on tickets whilst mobile.

                  1 Reply Last reply Reply Quote 0
                  • M
                    MrWright4hire @scottalanmiller
                    last edited by

                    @scottalanmiller

                    @scottalanmiller said in osTicket 1.10:

                    There are a number of per user settings for agents.

                    0_1480362246039_Screenshot from 2016-11-28 14-43-33.png

                    Is the above posting the guide you speak of?

                    scottalanmillerS 1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

                      dafyreD 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @MrWright4hire
                        last edited by

                        @MrWright4hire said in osTicket 1.10:

                        @scottalanmiller

                        @scottalanmiller said in osTicket 1.10:

                        There are a number of per user settings for agents.

                        Is the above posting the guide you speak of?

                        That's just a screen shot of my system here in the reviews. The guide has full install instructions.

                        1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller
                          last edited by

                          https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7

                          M 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            Here is the normal ticket list interface:

                            0_1480362570402_Screenshot from 2016-11-28 14-49-16.png

                            And an individual ticket:

                            0_1480362627141_Screenshot from 2016-11-28 14-50-20.png

                            1 Reply Last reply Reply Quote 0
                            • M
                              MrWright4hire @scottalanmiller
                              last edited by

                              @scottalanmiller said in osTicket 1.10:

                              https://mangolassi.it/topic/11624/installing-osticket-1-10-on-centos-7

                              Thank you for the link.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                Same from iOS with Safari

                                0_1480362890515_IMG_4218.PNG

                                0_1480362901182_IMG_4219.PNG

                                1 Reply Last reply Reply Quote 0
                                • dafyreD
                                  dafyre @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in osTicket 1.10:

                                  I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

                                  I was going to ask how it works for having multiple clients like you guys.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @dafyre
                                    last edited by

                                    @dafyre said in osTicket 1.10:

                                    @scottalanmiller said in osTicket 1.10:

                                    I really like how easy it is to make Organizations and Users. We have really good control over who can submit tickets, log in to the web interface, and how they are grouped. It's simple, but easy. We are used to SW where that was possible but a huge pain and any mistake caused things to break.

                                    I was going to ask how it works for having multiple clients like you guys.

                                    Yeah, natively designed for multiple clients or departments. It's very good for that.

                                    1 Reply Last reply Reply Quote 1
                                    • ntozierN
                                      ntozier
                                      last edited by

                                      Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!

                                      StrongBadS 1 Reply Last reply Reply Quote 7
                                      • StrongBadS
                                        StrongBad @ntozier
                                        last edited by

                                        @ntozier said in osTicket 1.10:

                                        Good afternoon all. I'm Neil (ntozier) the forum moderator at the osTicket forums and I saw your tweet. I thought that I would introduce myself and let you know that If you have any questions please feel free to post on the forums. Have a great day!

                                        Wow, that's awesome. So cool how often we see people from open source projects stop by and get involved! Thanks for joining it.

                                        1 Reply Last reply Reply Quote 1
                                        • scottalanmillerS
                                          scottalanmiller
                                          last edited by

                                          Great to see osTicket here. That's exciting. Welcome @ntozier

                                          ntozierN 1 Reply Last reply Reply Quote 0
                                          • ntozierN
                                            ntozier @scottalanmiller
                                            last edited by

                                            Thanks @scottalanmiller I appreciate the welcome.

                                            Reid CooperR 1 Reply Last reply Reply Quote 2
                                            • 1
                                            • 2
                                            • 1 / 2
                                            • First post
                                              Last post