Recieving Silent Calls from Elastix Queue
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I have installed Elastix 4 in a call center . I have 6 agent into my call center . The incoming calls has been routed to the Queue . The Q has 6 agent . Since I have one E1 line which support 30 concurrent call to my Elastix PBX .
The card model is
Digium 1TE235BF Two Span Digital T1, E1, J1 And PRI PCI - Express x1 Card & Hardware Echo Cancellation
The max caller in the Queue setup should be 24. because we have 6 agent and the other 24 should wait in the Queue until we have free available agent . If my Max Caller is 5 in the Queue setup we don't have any silent calls on the agent . When we have 24 or any other number above like 10 , 15 , 20 or 24 in Max Caller then I will receive silent calls on the Call Center agent .
Can you please let me know why do I have such issue . Can we resolve it ? Do you have any solution for it ?
looking forward for your respond
Thank you in advance
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Could they be hang ups that just aren't being dropped by the PBX?
also wondering, why are you using Elastix? Hasn't development kinda dried up on that?
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Could they be hang ups that just aren't being dropped by the PBX?
Yes you are right . I also feel that the call maybe hang up by the callee but Still PBX doesn't drop that call yet from the Queue .
also wondering, why are you using Elastix? Hasn't development kinda dried up on that?
Hasn't development kinda dried up on that? can you please give me more details here .
Thank you so much for the reply
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@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
also wondering, why are you using Elastix? Hasn't development kinda dried up on that?
Hasn't development kinda dried up on that? can you please give me more details here .
Thank you so much for the reply
Elastix development has been almost non-existent for the last few years. Most people using Elastix have moved to FreePBX instead. It is currently still developed, actively. Elastix 4 does get some activity, but very little and packages are falling behind.
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@Dashrender said in Recieving Silent Calls from Elastix Queue:
Could they be hang ups that just aren't being dropped by the PBX?
also wondering, why are you using Elastix? Hasn't development kinda dried up on that?
No Elastix 4 development is not dried up, but it is certainly not a stable solution.
The sourceforge repo shows activity against 2.5
https://sourceforge.net/p/elastix/code/commit_browserI am not sure if 4 full open source. Never checked because it was so unstable I did not care to waste my time.
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Dear Jaredbusch,
You mean elastix 4 is not stable ? Would you recommend elastix 2.5 ?
@ Scottalanmiller ,
Elastix backed is freePBX . Can you please purpose me the stable PBX software which you are using and happy with it .
Thanks
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@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Elastix backed is freePBX . Can you please purpose me the stable PBX software which you are using and happy with it .
There is FreePBX the interface, which is used by both Elastix 4 and by FreePBX. Then there is the FreePBX PBX, which is just like Elastix but much more current and stable.
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@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Dear Jaredbusch,
You mean elastix 4 is not stable ? Would you recommend elastix 2.5 ?
@ Scottalanmiller ,
Elastix backed is freePBX . Can you please purpose me the stable PBX software which you are using and happy with it .
Thanks
I would not recommend Elastix of any version at this point.
The only Asterisk based distribution I recommend for others to use in production at this time is FreePBX.
Elastix failed hard a few years ago now. They tried, and failed, to abandon the FreePBX backend. I get that they wanted to remove third party code from their system, but they failed.
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Means I have to start using Free PBX right ?
Also Do you think the reported issue is with Elastix 4 right ? If i start using freepbx then I won't have such an issue ? Please let me know so I have to take the decision . and try to start using of freepbx .
Thanks
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@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Means I have to start using Free PBX right ?
Also Do you think the reported issue is with Elastix 4 right ? If i start using freepbx then I won't have such an issue ? Please let me know so I have to take the decision . and try to start using of freepbx .
Thanks
Honestly, I have no sure answer for your existing problem or if switching to FreePBX would resolve the issue. I have not used Elastix 4 enough to know. I installed it twice.
The first time it never worked.
The second time it worked but I had issues after a reboot.
I gave up and have never looked again.
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i also doubt that JB is using an E1, instead he's using mostly if not exclusively SIP trunks. So you could have a hardware issue.
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@JaredBusch said in Recieving Silent Calls from Elastix Queue:
@Dashrender said in Recieving Silent Calls from Elastix Queue:
Could they be hang ups that just aren't being dropped by the PBX?
also wondering, why are you using Elastix? Hasn't development kinda dried up on that?
No Elastix 4 development is not dried up, but it is certainly not a stable solution.
it certainly has dried up.. it's no where near as fluid as it used to be.
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Dear Dashrender ,
Would you recommend me to start using 2.5 ? Actually now I am confused that which distro should I start using
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@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Dear Dashrender ,
Would you recommend me to start using 2.5 ? Actually now I am confused that which distro should I start using
You have a solution in production. Unless you can afford the time to rebuild, I suggest contacting Elastix directly and buying support from them.
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@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Means I have to start using Free PBX right ?
We tend to recommend it. Not only is there good reason to do so technically, but here in MangoLassi most everyone moved from Elastix to FreePBX as their primary systems so there is a lot of experience on FreePBX for people to assist you and with Elastix we are mostly stuck guessing.
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@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Dear Dashrender ,
Would you recommend me to start using 2.5 ? Actually now I am confused that which distro should I start using
Definitely not. If you move to anything, move to FreePBX.
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@Dashrender said in Recieving Silent Calls from Elastix Queue:
i also doubt that JB is using an E1, instead he's using mostly if not exclusively SIP trunks. So you could have a hardware issue.
This is very true. Most of us use VoIP, not an E1 or T1, so there is less experience there.
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@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Also Do you think the reported issue is with Elastix 4 right ? If i start using freepbx then I won't have such an issue ? Please let me know so I have to take the decision . and try to start using of freepbx .
Hard to say, it's just that FreePBX has more support, more development, more eyes on it and more people know more about it.
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@scottalanmiller said in Recieving Silent Calls from Elastix Queue:
@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Dear Dashrender ,
Would you recommend me to start using 2.5 ? Actually now I am confused that which distro should I start using
Definitely not. If you move to anything, move to FreePBX.
I would agree with this. If you move, move to FreePBX. If you try to salvage what you have, then contact Elastix directly for support. You will be hard pressed to find an independent consultant well versed in Elastix 4 at this point.
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@JaredBusch said in Recieving Silent Calls from Elastix Queue:
@Farhad-Farahmand said in Recieving Silent Calls from Elastix Queue:
Dear Jaredbusch,
You mean elastix 4 is not stable ? Would you recommend elastix 2.5 ?
@ Scottalanmiller ,
Elastix backed is freePBX . Can you please purpose me the stable PBX software which you are using and happy with it .
Thanks
I would not recommend Elastix of any version at this point.
The only Asterisk based distribution I recommend for others to use in production at this time is FreePBX.
Elastix failed hard a few years ago now. They tried, and failed, to abandon the FreePBX backend. I get that they wanted to remove third party code from their system, but they failed.
I held out for Elastix longer than Jared did, but I'm in the same boat now. FreePBX is what I always recommend.
