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    No Outbound calls even TRUNK is registered

    IT Discussion
    elastix asterisk voip pbx sip
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    • scottalanmillerS
      scottalanmiller
      last edited by

      In X-Lite you did not specify any port at all. So it would default to 5060 and that worked.

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      • J
        Jimmy_K @scottalanmiller
        last edited by

        @scottalanmiller Provider of this SIP account , they don't have any format of setting Peer Details in TRUNK account. Also, right now I have tried to change to the port 5060, however it still doesn't work at all

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        • J
          Jimmy_K @Jimmy_K
          last edited by

          @Jimmy_K Now the TRUNK is " Unreachable ", I have tried with all configuration, however, I still remain the worst situation. Do you have any idea Sottlalan?

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          • scottalanmillerS
            scottalanmiller
            last edited by

            Okay, so sounds like the port number originally there was needed.

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            • J
              Jimmy_K @scottalanmiller
              last edited by

              @scottalanmiller Good day Scotta.

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              • J
                Jimmy_K @scottalanmiller
                last edited by

                @scottalanmiller I just changed the port to 50xx, not 5060 and the TRUNK is " Registered " with a status " OK ", however, I can't make outbound call.

                What I have seen from the log as below:
                WARNING[4668][C-000000b4]: chan_sip.c:23220 handle_response_invite: Received response: "Forbidden" from

                Do I need to change the bidding port and ( Sip port, Outbound proxy port ) of IP Phone to 50xx, instead of keep it as default 5060?

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                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  The phone is connected to the PBX, as long as the phone can call the PBX, don't change the phone. The phone is not part of the issue.

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                  • J
                    Jimmy_K @scottalanmiller
                    last edited by

                    @scottalanmiller Sure. I will not change it so now the issue is only from PBX server, I think so

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Jimmy_K
                      last edited by

                      @Jimmy_K said in No Outbound calls even TRUNK is registered:

                      @scottalanmiller Sure. I will not change it so now the issue is only from PBX server, I think so

                      Correct, as long as you can dial from extension to extension using the soft phone, then we only need to work on the PBX to get things fixed. the phone is talking to the PBX so the configuration changes there are complete.

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                      • J
                        Jimmy_K @scottalanmiller
                        last edited by

                        @scottalanmiller Hi Scottlan,

                        I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • scottalanmillerS
                          scottalanmiller @Jimmy_K
                          last edited by

                          @Jimmy_K said in No Outbound calls even TRUNK is registered:

                          @scottalanmiller Hi Scottlan,

                          I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered

                          That's what I thought. Makes sense.

                          JaredBuschJ 1 Reply Last reply Reply Quote 0
                          • JaredBuschJ
                            JaredBusch @scottalanmiller
                            last edited by

                            @scottalanmiller said in No Outbound calls even TRUNK is registered:

                            @Jimmy_K said in No Outbound calls even TRUNK is registered:

                            @scottalanmiller Hi Scottlan,

                            I still can make internal call between extension & extension. Actually, everything is working fine. Only the SIP account from this provider is unique since I can't make outbound call when the TRUNK is registered

                            That's what I thought. Makes sense.

                            I told him back at the beginning of the thread that the call was rejected by the provider. Subsequently, he has done nothing to show that he is sending the call in the format required by the provider.

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                            • J
                              Jimmy_K @JaredBusch
                              last edited by

                              @JaredBusch . Can't be. When I use X-lite it is still working well. However when it comes to PBX server, it can't work. They have provide me the prefix 20 + ( international call ) 00 + local number. But it still doesn't work at all

                              JaredBuschJ 1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                Have you asked the trunk provider what they are seeing that doesn't look right? They might have error information that would tell you what is wrong.

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                                • JaredBuschJ
                                  JaredBusch @Jimmy_K
                                  last edited by

                                  @Jimmy_K said in No Outbound calls even TRUNK is registered:

                                  @JaredBusch . Can't be.

                                  It most certainly can be, as that is the error in your log.

                                  @Jimmy_K said in No Outbound calls even TRUNK is registered:

                                  When I use X-lite it is still working well. However when it comes to PBX server, it can't work.

                                  The softphone should not be affecting the dialed number in any way. So whatever digits you dialed there need to be what your trunk is sending.

                                  @Jimmy_K said in No Outbound calls even TRUNK is registered:

                                  They have provide me the prefix 20 + ( international call ) 00 + local number. But it still doesn't work at all

                                  This is not what is in your log. So you screwed something up.

                                  As I said way back in post 5:

                                  @JaredBusch said in No Outbound calls even TRUNK is registered:

                                  This is the call as presented to the trunk.

                                      -- Called SIP/PQT/254202020
                                  

                                  Is that a valid telephone number?
                                  Assuming it is not NANPA, then that means it is country code 254, Kenya and the number being dialed is 202020.

                                  Is this how your SIP trunk provider is expecting the call to be presented?

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                                  • V
                                    VoIP_n00b
                                    last edited by

                                    This post is deleted!
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