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    Dell PERC Question (Server Down)

    IT Discussion
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    • DashrenderD
      Dashrender
      last edited by

      what makes you say 2?

      JaredBuschJ 1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @Dashrender
        last edited by

        @Dashrender said:

        what makes you say 2?

        Because he said "the two" implying all of them equals 2.

        One would assume from this that he has a pair of SSD in RAID1.

        BRRABillB 1 Reply Last reply Reply Quote 0
        • JaredBuschJ
          JaredBusch @BRRABill
          last edited by

          @BRRABill You just need to get into the controller and import the config. You almost certainly had some type of soft failure.

          BRRABillB 1 Reply Last reply Reply Quote 0
          • A
            Alex Sage
            last edited by

            This title is very misleading. The PERC Controller is working fine.

            BRRABillB 1 Reply Last reply Reply Quote 0
            • BRRABillB
              BRRABill @JaredBusch
              last edited by

              @JaredBusch said:

              Because he said "the two" implying all of them equals 2.

              One would assume from this that he has a pair of SSD in RAID1.

              Yes, sorry I quickly posted that as I was running out the door!

              I have two EDGE SSDs in a RAID1 array.

              They both have disappeared from the BIOS.

              1 Reply Last reply Reply Quote 0
              • BRRABillB
                BRRABill @Alex Sage
                last edited by

                @aaronstuder said:

                This title is very misleading. The PERC Controller is working fine.

                Uh, I changed it slightly.

                1 Reply Last reply Reply Quote 0
                • BRRABillB
                  BRRABill @JaredBusch
                  last edited by

                  @JaredBusch said:

                  @BRRABill You just need to get into the controller and import the config. You almost certainly had some type of soft failure.

                  OK.

                  Once I do that (and the array hopefully comes back up), any thoughts on what could have caused that? Is there anything I should be doing afterwards, I guess is my question.

                  This machine has been up and running now for weeks with no issue in a test scenario. Saturday I installed XS on it, and also upgrade to iPERC Enterprise. But nothing else has changed, really. (No new hardware or anything like that.)

                  1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender
                    last edited by

                    Curious, why do you have two SSDs in a RAID 10 on a server. Not that there can't be good reasons, just seems unusual.

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @Dashrender
                      last edited by

                      @Dashrender said:

                      Curious, why do you have two SSDs in a RAID 10 on a server. Not that there can't be good reasons, just seems unusual.

                      Cachecade?

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • BRRABillB
                        BRRABill
                        last edited by

                        The SSDs are in a RAID 1, not 10.

                        The array booted right back up but it has me a little spooked.

                        1 Reply Last reply Reply Quote 0
                        • BRRABillB
                          BRRABill
                          last edited by

                          I called in to DELL support. The guy was actually pretty awesome, and spent about an hour going through everything, checking logs, etc..

                          He said everything looks fine, and chalked it up to a fluke. Though he said if it happened again, he'd suspect the EDGE SSDs in there.

                          It was odd as nothing appeared down, since XS and the VM were still up (and pingable). They just had no hard drives! (Sadly I think we lost mail this afternoon as it was up and accepting it, but had no place to write it to.)

                          1 Reply Last reply Reply Quote 0
                          • DashrenderD
                            Dashrender
                            last edited by

                            is the firmware up to date on the EDGE drives?

                            BRRABillB 1 Reply Last reply Reply Quote 0
                            • DashrenderD
                              Dashrender @scottalanmiller
                              last edited by

                              @scottalanmiller said:

                              @Dashrender said:

                              Curious, why do you have two SSDs in a RAID 10 on a server. Not that there can't be good reasons, just seems unusual.

                              Cachecade?

                              Apparently 1 TB of storage is enough for some people 🙂 I guess we'll see this more and more, fewer and fewer drives needed, especially since you don't need drive bays, aka spindles for performance.

                              1 Reply Last reply Reply Quote 0
                              • BRRABillB
                                BRRABill @Dashrender
                                last edited by

                                @Dashrender said:

                                is the firmware up to date on the EDGE drives?

                                I purchased it very recently, so assuming, yes.

                                I sent an e-mail to my rep at xByte. We'll see what they say.

                                Maybe someone here at ML could also ping a xByte tech person to chime in. I'm not sure who that is, exactly.

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @BRRABill
                                  last edited by

                                  @BRRABill said:

                                  @Dashrender said:

                                  is the firmware up to date on the EDGE drives?

                                  I purchased it very recently, so assuming, yes.

                                  I sent an e-mail to my rep at xByte. We'll see what they say.

                                  Maybe someone here at ML could also ping a xByte tech person to chime in. I'm not sure who that is, exactly.

                                  LOL - purchased recently? Sadly I've bought drives from CDW that were 4+ firmware versions behind. With Dell and HP it's pretty easy to get and update drives firmware, no idea how xByte handles that.

                                  BRRABillB 1 Reply Last reply Reply Quote 0
                                  • BRRABillB
                                    BRRABill @Dashrender
                                    last edited by

                                    @Dashrender said:

                                    LOL - purchased recently? Sadly I've bought drives from CDW that were 4+ firmware versions behind. With Dell and HP it's pretty easy to get and update drives firmware, no idea how xByte handles that.

                                    I'm definitely ASSSUMing (I know, I know) that xByte has the latest stuff on there, but we shall see tomorrow I guess.

                                    It's been running OK (with Hyper-V) for a few weeks with no issue. I am in NO WAY blaming XS. Just saying that for informational purposes.

                                    1 Reply Last reply Reply Quote 1
                                    • BRRABillB
                                      BRRABill
                                      last edited by

                                      Ooooops. My DATTO box (which uses ShadowProtect) clearly did not like whatever happened. It seems to be running a full backup again.

                                      1 Reply Last reply Reply Quote 0
                                      • JaredBuschJ
                                        JaredBusch
                                        last edited by

                                        Xbyte pre updates all firmware on what they ship for the server.

                                        Well never checked the drives. but everything else is. That is part of their service.

                                        BRRABillB 1 Reply Last reply Reply Quote 1
                                        • BRRABillB
                                          BRRABill @JaredBusch
                                          last edited by

                                          @JaredBusch said:

                                          Xbyte pre updates all firmware on what they ship for the server.

                                          Well never checked the drives. but everything else is. That is part of their service.

                                          Considering how they guarantee the drives work with the DELL stuff, I figured that wouldn't be an issue, but it doesn't hurt to double check, I guess.

                                          Maybe one of the SSDs just had one too many jelly beans...

                                          1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender
                                            last edited by

                                            Dell and HP drives are also guaranteed to work, doesn't mean they are updated. xByte probably isn't like CDW or most VARs - being smaller, they probably spend the time updating everything providing better customer service.

                                            JaredBuschJ 1 Reply Last reply Reply Quote 0
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