Remote Windows 10 Upgrade - Success thank you ScreenConnect
-
@anonymous said:
@Dashrender said:
here are "other" options for Screen Connect as well - though I'm not sure if they are public information?
Huh?
Glad I'm not the only confused one
-
@Breffni-Potter said:
Screen Connect
"$69 per tech / month
billed monthly"Citrix:
$69 / Per Technician Per Month Billed MonthlyWho is copying who? Their plans are identical in cold features, is the value the same?
Given how much better SC seems to work... I'd so no, the value isn't the same
We don't use hosted though. So our value is way higher.
-
@anonymous said:
@Dashrender said:
here are "other" options for Screen Connect as well - though I'm not sure if they are public information?
Huh?
As Scott said, NTG uses their own hosted solution. They manage the platform.
Even better - NTG can still purchase the old one time fee lifetime technician licenses. Better than that - Danielle is willing to host those licenses for ML users when you buy through her.
Ask her for information.
(FYI - she's swamped at the moment due to those outages mentioned in the other threads). -
@Dashrender said:
Even better - NTG can still purchase the old one time fee lifetime technician licenses. Better than that - Danielle is willing to host those licenses for ML users when you buy through her.
Ask her for information.
(FYI - she's swamped at the moment due to those outages mentioned in the other threads).I can too, and I am also willing to do this as well. Just ask
-
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
-
How is it that you guys can still get the
oldbetter license prices? Is it because you were Grandfathered in or something? -
@dafyre said:
How is it that you guys can still get the
oldbetter license prices? Is it because you were Grandfathered in or something?If you speak to a Citrix rep, you get gotoassist for a lot less than the list price.
I'm sure screen-connect do similar.
-
@dafyre said:
How is it that you guys can still get the
oldbetter license prices? Is it because you were Grandfathered in or something?That's what I was told.
-
@Breffni-Potter said:
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
Danielle told me that they could give me the master password for the accounts and I could change it to keep NTG out. If it was ever broke and they had to fix it, I'd have to give them the new master password.
Sounds OK to me.
-
@dafyre said:
How is it that you guys can still get the
oldbetter license prices? Is it because you were Grandfathered in or something?That's correct!
-
@dafyre said:
How is it that you guys can still get the
oldbetter license prices? Is it because you were Grandfathered in or something?Been on for a long time now. Years at least.
-
@Dashrender said:
@Breffni-Potter said:
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
Danielle told me that they could give me the master password for the accounts and I could change it to keep NTG out. If it was ever broke and they had to fix it, I'd have to give them the new master password.
That does not answer my original question.
I have a problem with the product, how many human beings are available to fix it 24 hours a day 7 days a week? What's the support like?
What value am I gaining or losing by having someone else host it for me instead of the developers of the product?
-
@Breffni-Potter said:
What value am I gaining or losing by having someone else host it for me instead of the developers of the product?
Lower cost, different product options.
-
@scottalanmiller said:
@Breffni-Potter said:
What value am I gaining or losing by having someone else host it for me instead of the developers of the product?
Lower cost, different product options.
But what drives the lower cost? How do I get different options?
-
@Breffni-Potter said:
@Dashrender said:
@Breffni-Potter said:
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
Danielle told me that they could give me the master password for the accounts and I could change it to keep NTG out. If it was ever broke and they had to fix it, I'd have to give them the new master password.
That does not answer my original question.
I have a problem with the product, how many human beings are available to fix it 24 hours a day 7 days a week? What's the support like?
What value am I gaining or losing by having someone else host it for me instead of the developers of the product?
I don't believe that NTG is a 24/7 shop, but you'd have to ask Danielle about that. As for what is support like - again, you'll have to ask her that.
What value are you gaining by having NTG host it? Cost savings. Do they have a highly available setup over multiple DCs for this? I have no idea - but then again I have no idea if SC does directly either.
-
@Breffni-Potter said:
But what drives the lower cost?
What do you mean? It's a different service. They price it differently through different channels.
-
But I'm asking you as you offered it
@DashrenderWhat I'm trying to say, is it's very well to say you can try it different to save X money but as the answer to the questions about the differences is "Talk to this person seperately" we can't discuss the 2 options fairly.
-
@scottalanmiller said:
What do you mean? It's a different service. They price it differently through different channels.
If we drew up a pros and cons list of self hosted V hosted, what would they look like? By paying a lower financial cost, are we gaining a soft cost somewhere else by loss of benefit or features?
-
@Dashrender said:
@Breffni-Potter said:
@Dashrender said:
@Breffni-Potter said:
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
Danielle told me that they could give me the master password for the accounts and I could change it to keep NTG out. If it was ever broke and they had to fix it, I'd have to give them the new master password.
That does not answer my original question.
I have a problem with the product, how many human beings are available to fix it 24 hours a day 7 days a week? What's the support like?
What value am I gaining or losing by having someone else host it for me instead of the developers of the product?
I don't believe that NTG is a 24/7 shop, but you'd have to ask Danielle about that. As for what is support like - again, you'll have to ask her that.
What value are you gaining by having NTG host it? Cost savings. Do they have a highly available setup over multiple DCs for this? I have no idea - but then again I have no idea if SC does directly either.
We do not have quite 24/7 however we are 6am-10pm est. Support is you email/call us and we fix it :P. Though with Scott in Crete I could make him work on this too
cheaper is one thing you gain. We do host this via Azure right now but are considering moving it to Rackspace I believe (Scott can speak to that side of it better than I can).
-
@Breffni-Potter said:
And how many engineers are monitoring and supporting Screen Connect via those companies?
Plus, the fact they have been bought by Connect Wise makes me nervous about their future.
Do you know something about ConnectWise that the rest of us do not?
I don't care if a company gets bought by another because it is a good product and successful.
I have not heard any bad things about ConnectWise in general.
