Installing JIRA Service Desk

Alex Sage

[root@localhost ~]# ./atlassian-servicedesk-3.0.9-jira-7.0.9-x32.bin
Unpacking JRE ...
Starting Installer ...
Jan 20, 2016 12:39:06 PM java.util.prefs.FileSystemPreferences$2 run
INFO: Created system preferences directory in java.home.
Could not display the GUI. This application needs access to an X Server.
*******************************************************************
 You can also run this application in console mode without
 access to an X server by passing the argument -c
*******************************************************************
[root@localhost ~]#

Really? I can't install this without a GUI?

travisdh1

@anonymous said:

[root@localhost ~]# ./atlassian-servicedesk-3.0.9-jira-7.0.9-x32.bin
Unpacking JRE ...
Starting Installer ...
Jan 20, 2016 12:39:06 PM java.util.prefs.FileSystemPreferences$2 run
INFO: Created system preferences directory in java.home.
Could not display the GUI. This application needs access to an X Server.
*******************************************************************
 You can also run this application in console mode without
 access to an X server by passing the argument -c
*******************************************************************
[root@localhost ~]#

Really? I can't install this without a GUI?

You need X11. Not necessarily a GUI. I know it's odd, but X11 does not a GUI make. My first IT experience was with engineers doing 3D modeling work on a headless IRIX server. Try isntall just X11, maybe?

Alex Sage

yum install xorg-x11-server-Xorg

Same error

scottalanmiller

Because you don't have it in GUI mode. Did you read the error?

You can also run this application in console mode without
access to an X server by passing the argument -c

scottalanmiller

Do this..

./atlassian-servicedesk-3.0.9-jira-7.0.9-x32.bin -c

Alex Sage

@scottalanmiller Yes, I can read, however the error is the same

scottalanmiller

@anonymous said:

@scottalanmiller Yes, I can read, however the error is the same

Something is wrong with the installer then. That flag is specifically to install without X.

Alex Sage

@scottalanmiller Right, but is that error from the .bin file, or some other command being executed from the .bin file??

scottalanmiller

Who knows, binary installers are evil and sloppy.

Alex Sage

@scottalanmiller Maybe I should just ask for a refund?

scottalanmiller

@anonymous said:

@scottalanmiller Maybe I should just ask for a refund?

You paid for it? They will provide support then, right?

Alex Sage

@scottalanmiller I would hope so =P

coliver

@anonymous said:

@scottalanmiller Maybe I should just ask for a refund?

I've had good luck with Atlassian support so far. They are very knowledgeable about their products. If you have support with them open a ticket.

scottalanmiller

I would open a support ticket. Mention specifically that you did it with -c to do the console install as the directions said and that it still gives the error to use -c. It's very confusing if you leave that part out.

coliver

Are you using OpenJDK or Oracle JDK?

Alex Sage

https://jira.atlassian.com/browse/BSERV-6886

Hmmm......

Alex Sage

@coliver Whatever yum -y install java installs.

coliver

@anonymous said:

@coliver Whatever yum -y install java installs.

OpenJDK. You are going to want to run Oracle JDK/JRE with Atlassian products. They have some know issues with the OpenJDK application.

Alex Sage

@coliver what package do I need to install?

Alex Sage

I downloaded the wrong package, and now I feel stupid

The 64 bit package works fine.....