PC Malware Program Recommendation
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@scottalanmiller said:
It sounds like your only issue was with a disk encryption system. Unfortunately I have never heard of that one. Have you spoken to Webroot support or @nic to see if there is something that needs to be done to make sure that that works?
I called Webroot support, and they said it was a Microsoft problem. I called Wave support, and they said certain AV programs can mess with the security signon they use.
Ultimately, since the user was looking for more than just AV, I"m just going back to Norton.
But I have nothing against Webroot. I've been looking for something to recommend to my SOHO clients.
So you guys really like Webroot?
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@BRRABill said:
Ultimately, since the user was looking for more than just AV, I"m just going back to Norton.
Did you consider fixing the user? Spam filtering on the desktop, random third party drive encryption.... these are worrisome things to begin with.
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@scottalanmiller said:
Did you consider fixing the user? Spam filtering on the desktop, random third party drive encryption.... these are worrisome things to begin with.
Yes, I have tried that.
The encryption is from me. It's just a program from Wave Systems (Embassy Security Center) that enables the encryption on her Samsung drive. Nothing to worry about there.
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Do you have any more details on the case with the encryption snafu? From what I've heard we work fine alongside encryption:
https://community.webroot.com/t5/Webroot-for-Business/Webroot-SecureAnywhere-and-Encryption-Software-Bitlocker-Dell/m-p/203484
but I can dig into the specifics of your situation if that would help.And we do run fine alongside MBAM and other AV, so there shouldn't be any worries on that front. We also have a business version as well, that has a more powerful console, if you want to look at that. It's the same scanning engine, but you get more features in terms of rollout, managing multiple sites, reporting, etc.
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@BRRABill said:
@scottalanmiller said:
Did you consider fixing the user? Spam filtering on the desktop, random third party drive encryption.... these are worrisome things to begin with.
Yes, I have tried that.
The encryption is from me. It's just a program from Wave Systems (Embassy Security Center) that enables the encryption on her Samsung drive. Nothing to worry about there.
Seems like a simple exception to the scanning would likely fix that.
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@Nic said:
Do you have any more details on the case with the encryption snafu? From what I've heard we work fine alongside encryption:
The Wave software interacts with the logon part of Windows to pass the drive unlocking credentials entered at boot (which are synced to the user account) onto the OS. So the user can have a SSO if they want. Some AV programs apparently can break this. I had to go in and edit registry settings and then turn all that stuff off. Wave said to try reinstalling and it might stick. But since the user was looking for OTHER features as well, we just decided to scrap Webroot.
As I said I did hear some great things about Webroot, and was thinking of going with that as my recommended paid solution for SOHO/SMB.
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Lock it down with a local software restriction policy... wait, this is Windows Toy Edition (home), isn't it?
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@nadnerB said:
Lock it down with a local software restriction policy... wait, this is Windows Toy Edition (home), isn't it?
Yes. On an Alienware machine.
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@BRRABill said:
Yes. On an Alienware machine.
Righto, then if it has to be Windows, add my vote to Deep Freeze
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@BRRABill said:
@Nic said:
Do you have any more details on the case with the encryption snafu? From what I've heard we work fine alongside encryption:
The Wave software interacts with the logon part of Windows to pass the drive unlocking credentials entered at boot (which are synced to the user account) onto the OS. So the user can have a SSO if they want. Some AV programs apparently can break this. I had to go in and edit registry settings and then turn all that stuff off. Wave said to try reinstalling and it might stick. But since the user was looking for OTHER features as well, we just decided to scrap Webroot.
As I said I did hear some great things about Webroot, and was thinking of going with that as my recommended paid solution for SOHO/SMB.
That makes sense - it might be possible for us to make adjustments to make it work, but it sounds like it might be quite a hassle.
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The next time I have a need for business class AV I will reach out to you.
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