Add Office 365 To Exchange Online?
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@BRRABill said:
BTW: it turns out I do not think I can move from my "Exchange Online Plan 1" to "Office 365 Business Essentials".>
That has long been a limitation. You are always stuck to the "track" that you started with. Account migrations are nearly impossible in Office 365. Even when you can do them, they don't always go well.
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@BRRABill said:
What do people here do? License Exchange Online and other O365 services through Microsoft?
At NTG and most of our customers we use Enterprise plans so we can mix and match to our hearts' content.
If you want a different "family" of account, you have to make the decision up front.
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@BRRABill said:
It seemed that most people recommended going elsewhere for Exchange Online, mainly for the support. Is that also the case with the other MS products?
WHO recommends that? That's completely crazy. I've never heard that recommmendation from anyone that wasn't looking to make a quick buck selling double cost services to suckers. I've literally never heard a credible IT person recommend any Exchange host except for Microsoft.
Where are there "other" recommenders?
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My bad. I misread, and then misremembered this from before. It WAS my first thread, im my defense.
"it's to late for you now.. but if you move a company that way..make sure you buy O365 from a reseller.
the cost is exactly the same.. but they become your support.
they can open tickets with MS for you often getting better results."A RESELLER of O365.
Got it.
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@BRRABill said:
My bad. I misread, and then misremembered this from before. It WAS my first thread, im my defense.
"it's to late for you now.. but if you move a company that way..make sure you buy O365 from a reseller.
the cost is exactly the same.. but they become your support.
they can open tickets with MS for you often getting better results."A RESELLER of O365.
Got it.
Never do that either. That was a sloppy misuse of terms. Never buy from a reseller, always buy through a partner. I remember that being posted and noticed at the time that the person posting it got the terms wrong. Reseller bad, partner good.
Getting through a partner means you still get MS O365 with all MS support plus more. But going through a reseller you might shave a little off of the price but you give up control, MS support and more. I would never deal with a reseller for a production business environment, way too risky.
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Someone posted afterwards a few posts down...
"To a partner, not a reseller. Go to a reseller and you get less, not more. Go to a partner and you get more. Resellers like GoDaddy can shave the price but you lose control that you otherwise have."
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Who is an example of such a partner?
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@scottalanmiller said:
If you want a different "family" of account, you have to make the decision up front.
And the "downside" as discussed in another thread about enterprise pricing is pricing, right?
In that Business Essentials at $5/user is the same as E1 which is $8.
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@BRRABill said:
Who is an example of such a partner?
Ha ha, we are at @ntg
But there are lots of them, we are certainly not the only ones. Nearly anyone working with O365 is a partner. The reseller program is new and limited to companies you would never be doing business with anyway (hopefully) for services like GoDaddy and CW. -
@BRRABill said:
And the "downside" as discussed in another thread about enterprise pricing is pricing, right?
In that Business Essentials at $5/user is the same as E1 which is $8.
I am not aware of any services that are "the same". Each offering is unique.
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@scottalanmiller said:
@BRRABill said:
Who is an example of such a partner?
Ha ha, we are at @ntg
But there are lots of them, we are certainly not the only ones. Nearly anyone working with O365 is a partner.So people buy the O365 service through YOU and not directly through MS? And in turn you provide the support?
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@BRRABill said:
So people buy the O365 service through YOU and not directly through MS? And in turn you provide the support?
Correct. We provide one line of support and because they come through a high level partner MS gives a higher level of support as well. The agreement is still directly through MS and payment is still directly through MS. We are a partner of record, not a reseller. No money is exchanged with us.
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@scottalanmiller said:
@BRRABill said:
And the "downside" as discussed in another thread about enterprise pricing is pricing, right?
In that Business Essentials at $5/user is the same as E1 which is $8.
I am not aware of any services that are "the same". Each offering is unique.
While there are a few extras you get for that $3/month/user, none of them were things I personally cared about for my own account.
What I really wanted was Exchange Online - but for $1 more a month It was totally worth it to get the O365 Small Business Essentials package for Office Apps online, 1TB OneDrive for Business, and Sharepoint.
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@scottalanmiller said:
Correct. We provide one line of support and because they come through a high level partner MS gives a higher level of support as well. The agreement is still directly through MS and payment is still directly through MS. We are a partner of record, not a reseller. No money is exchanged with us.
And the financial incentive comes from ... charging for the support? Or can you charge more than MS but MS just does the billing?
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@Dashrender said:
What I really wanted was Exchange Online - but for $1 more a month It was totally worth it to get the O365 Small Business Essentials package for Office Apps online, 1TB OneDrive for Business, and Sharepoint.
That's exactly what I am looking to do.
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Do you just have O365 Small Business Essentials licenses?
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@BRRABill said:
@scottalanmiller said:
Correct. We provide one line of support and because they come through a high level partner MS gives a higher level of support as well. The agreement is still directly through MS and payment is still directly through MS. We are a partner of record, not a reseller. No money is exchanged with us.
And the financial incentive comes from ... charging for the support? Or can you charge more than MS but MS just does the billing?
Microsoft pays us, but there is no charge to customers. Microsoft pays partners for bringing in customers and retaining them.
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Microsoft always charges the same amount, no matter how you come to them. So if you don't go through a partner you just get less for the same money.
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Is that was in that original thread someone said it is too late for us?
Like we could not go through you now, since we are already signed up/
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@BRRABill said:
Is that was in that original thread someone said it is too late for us?
Like we could not go through you now, since we are already signed up/
You might be able to change the partner of record as long as you did not go through a reseller. If you go to a reseller your bridge is burned. If you go direct to MS, you might be able to change it but you can't get the partner of record paid for bringing you in so they might get a tiny amount of compensation for assisting you but nothing like what they should get.
