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    VoicePulse outage Nov 6, 2015

    Scheduled Pinned Locked Moved IT Discussion
    sipvoicepulseoutagefailover
    24 Posts 3 Posters 4.6k Views
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    • JaredBuschJ
      JaredBusch
      last edited by

      woot! first in line!

      1 Reply Last reply Reply Quote 1
      • Minion QueenM
        Minion Queen
        last edited by

        Yeah we are also considered Legacy as well. We have been with them for YEARS!!!

        scottalanmillerS 1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller @Minion Queen
          last edited by

          @Minion-Queen said:

          Yeah we are also considered Legacy as well. We have been with them for YEARS!!!

          Ten!

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller
            last edited by

            From VP: "We have an upstream provider that is currently experiencing issue where calls are not reaching our network.
            We have an escalated trouble ticket open with them to get this issue resolved.
            As soon as we have more information, we will provide you updates as we get them."

            1 Reply Last reply Reply Quote 1
            • JaredBuschJ
              JaredBusch
              last edited by

              My ticket officially opened with them also.

              This issue last occurred on September 18, 2015. The outage was reported to me by a user @ 07:30 CDT. I spent an hour attempting to find a local problem because inbound calls were actually being half ass delivered.

              I reported it to VoicePulse by 08:30 and the issue was resolved by 09:30.

              1 Reply Last reply Reply Quote 1
              • JaredBuschJ
                JaredBusch
                last edited by

                This just in from VP:

                We have just received an estimated time of repair of 30 minutes.

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                • Minion QueenM
                  Minion Queen
                  last edited by

                  Same here just got it.

                  1 Reply Last reply Reply Quote 0
                  • Minion QueenM
                    Minion Queen
                    last edited by

                    Just recieved:
                    Hello,
                    We deeply apologize for the inconvenience of this recent outage.
                    As of 3:15 PM, our upstream provider has been able to resolve their issue and restored inbound traffic to our network.
                    If you experience any residual issues that seem out of the ordinary, please reply directly to this email so we can immediately investigate this issue.

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                    • JaredBuschJ
                      JaredBusch
                      last edited by

                      Calls have been flowing here again.

                      1 Reply Last reply Reply Quote 2
                      • JaredBuschJ
                        JaredBusch
                        last edited by

                        I posted this at 13:42 CST. Calls were restored to my knowledge by 14:30 CST when I received the email from VoicePulse. Prior to that I had our trunks offline. I will go check the PBX logs and see if any calls came into the failover number.

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                        • JaredBuschJ
                          JaredBusch
                          last edited by JaredBusch

                          Looks like calls were going to the failover starting at 14:11 CST. But the first two never completed correctly.

                          The first valid failover call was 14:13:51

                          2015-11-06 14_56_42-Elastix.png

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                          • JaredBuschJ
                            JaredBusch
                            last edited by

                            And it looks like the last valid call I had on the VoicePulse trunk was 12:14 CST

                            2015-11-06 15_09_57-Elastix.png

                            So that is a 2 hour outage in my book.

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                            • Minion QueenM
                              Minion Queen
                              last edited by

                              We have to look but we thought it was awful quiet (but Friday afternoons can be around here). Last call we got was at 1:08pm est today until

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