VoicePulse outage Nov 6, 2015
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VoicePulse is experiencing some kind of major outage. I will post back as I find out more.
Client called me and said that inbound calls are not working. users are hearing ring no answer. Our trunks are online but nothing is hitting the PBX when I looked.
I shut down the trunks hoping that VP would correctly failover to my backup DID with another provider. It is not happening.
Called VP support and I am 11 in the queue. Suspect large outage as I have never been in that kind of queue with VP before.
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Thank you! US TOO!
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Their twitter is useless. No information looks to ever been posted there in the past about outages.
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Their own forum is apparently gone.
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#6 in the queue now.
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This is how I have the failover setup. yet calls are not forwarded to the specified number.
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VoicePulse will be seeing a port out request soon I believe...
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We aren't receiving calls but outgoing still works for us.
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To expand on that. This is not the first time I have had an outage from VP where it was "upstream" to them. Thus their failover option was not working.
On top of that their pricing while nice, is not the best option for this particular client anyway. The actual usage is much different than the customer thought. That thought process was what drove VP as my primary choice. Still tons cheaper than POTS was though.
Also VP has abandoned the model that I am on. It is considered legacy.
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woot! first in line!
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Yeah we are also considered Legacy as well. We have been with them for YEARS!!!
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@Minion-Queen said:
Yeah we are also considered Legacy as well. We have been with them for YEARS!!!
Ten!
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From VP: "We have an upstream provider that is currently experiencing issue where calls are not reaching our network.
We have an escalated trouble ticket open with them to get this issue resolved.
As soon as we have more information, we will provide you updates as we get them." -
My ticket officially opened with them also.
This issue last occurred on September 18, 2015. The outage was reported to me by a user @ 07:30 CDT. I spent an hour attempting to find a local problem because inbound calls were actually being half ass delivered.
I reported it to VoicePulse by 08:30 and the issue was resolved by 09:30.
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This just in from VP:
We have just received an estimated time of repair of 30 minutes.
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Same here just got it.
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Just recieved:
Hello,
We deeply apologize for the inconvenience of this recent outage.
As of 3:15 PM, our upstream provider has been able to resolve their issue and restored inbound traffic to our network.
If you experience any residual issues that seem out of the ordinary, please reply directly to this email so we can immediately investigate this issue. -
Calls have been flowing here again.
