cannot access gmail when bypassing proxy server (sometimes not always !!!!????)

scottalanmiller

but i think only people like me who lack strong experience who face this problem

Everyone does. The real difference with experience, I think, is recognizing when troubleshooting something complex is not a good use of time and working around it or approaching it differently helps. Of course, with experience, your troubleshooting will improve so you solve a higher percentage of challenges, but the challenges tend to get harder too.

In your case, I recommend working around, at least temporarily so that you can make the business happy and deal with finding an "ideal" solution when time allows.

scottalanmiller

@IT-ADMIN said:

hhhh
tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

Yes, all the time. It's the nature of such a complex business. IT systems have so many moving parts and so many of them (millions, literally) over which we have no direct control. There is no way for the IT department to have total control, it's just not possible. Sometimes things cannot be solved in any reasonable way.

IT-ADMIN

thank you very much for you consolidation

Nara

Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

scottalanmiller

@Nara said:

Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

Did you manage to reset your password?

Nara

@scottalanmiller said:

@Nara said:

Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

Did you manage to reset your password?

Yep!

scottalanmiller

@Nara said:

@scottalanmiller said:

@Nara said:

Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

Did you manage to reset your password?

Yep!

Glad that they got that fixed. I know that it affected a few people at least.

IT-ADMIN

yes i resolve that issue finally, i get all users pass through the pfSense, then i enter unrestricted IPs, and it work fine till now !

thank you very much

scottalanmiller

glad that you got it working.

IT-ADMIN

thank you Sir, glad to hear that from you
i hope that weird problem will not come again,,,,lol

scottalanmiller

Fingers crossed