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    cannot access gmail when bypassing proxy server (sometimes not always !!!!????)

    IT Discussion
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    • IT-ADMINI
      IT-ADMIN
      last edited by

      ok, i will make a simple network map to make thing more clear

      thank you very much

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      • scottalanmillerS
        scottalanmiller
        last edited by

        Thanks.

        1 Reply Last reply Reply Quote 0
        • IT-ADMINI
          IT-ADMIN
          last edited by

          ok, my network map is the following, if someone can guess with me why this problem happen only sometimes,

          map.JPG

          thank you so much fir any clarification ...

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          • scottalanmillerS
            scottalanmiller
            last edited by

            Thanks, that helps a lot.

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            • IT-ADMINI
              IT-ADMIN
              last edited by

              hopefully someone give me an explanation why this problem occur

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              • scottalanmillerS
                scottalanmiller
                last edited by

                We're wracking our brains on this but it is very odd, which, of course, is why you are having the issue 🙂

                My only guess is that it has to do with the transparent proxy situation. The proxy is in line for all traffic, so it might be somehow interfering in an unpredictable way, but I cannot determine how.

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                • IT-ADMINI
                  IT-ADMIN
                  last edited by

                  hhhh
                  tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • IT-ADMINI
                    IT-ADMIN
                    last edited by

                    but i think only people like me who lack strong experience who face this problem

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @IT-ADMIN
                      last edited by

                      @IT-ADMIN said:

                      but i think only people like me who lack strong experience who face this problem

                      Everyone does. The real difference with experience, I think, is recognizing when troubleshooting something complex is not a good use of time and working around it or approaching it differently helps. Of course, with experience, your troubleshooting will improve so you solve a higher percentage of challenges, but the challenges tend to get harder too.

                      In your case, I recommend working around, at least temporarily so that you can make the business happy and deal with finding an "ideal" solution when time allows.

                      1 Reply Last reply Reply Quote 1
                      • scottalanmillerS
                        scottalanmiller @IT-ADMIN
                        last edited by

                        @IT-ADMIN said:

                        hhhh
                        tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

                        Yes, all the time. It's the nature of such a complex business. IT systems have so many moving parts and so many of them (millions, literally) over which we have no direct control. There is no way for the IT department to have total control, it's just not possible. Sometimes things cannot be solved in any reasonable way.

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                        • IT-ADMINI
                          IT-ADMIN
                          last edited by

                          thank you very much for you consolidation

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                          • NaraN
                            Nara
                            last edited by

                            Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Nara
                              last edited by

                              @Nara said:

                              Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                              Did you manage to reset your password?

                              NaraN 1 Reply Last reply Reply Quote 0
                              • NaraN
                                Nara @scottalanmiller
                                last edited by

                                @scottalanmiller said:

                                @Nara said:

                                Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                                Did you manage to reset your password?

                                Yep!

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller @Nara
                                  last edited by

                                  @Nara said:

                                  @scottalanmiller said:

                                  @Nara said:

                                  Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                                  Did you manage to reset your password?

                                  Yep!

                                  🙂 Glad that they got that fixed. I know that it affected a few people at least.

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                                  • IT-ADMINI
                                    IT-ADMIN
                                    last edited by

                                    yes i resolve that issue finally, i get all users pass through the pfSense, then i enter unrestricted IPs, and it work fine till now !

                                    thank you very much

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                                    • scottalanmillerS
                                      scottalanmiller
                                      last edited by

                                      🙂 glad that you got it working.

                                      1 Reply Last reply Reply Quote 0
                                      • IT-ADMINI
                                        IT-ADMIN
                                        last edited by

                                        thank you Sir, glad to hear that from you
                                        i hope that weird problem will not come again,,,,lol

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                                        • scottalanmillerS
                                          scottalanmiller
                                          last edited by

                                          Fingers crossed 🙂

                                          1 Reply Last reply Reply Quote 0
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