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    ShopTech EM2

    Scheduled Pinned Locked Moved IT Discussion
    shoptech
    96 Posts 11 Posters 35.3k Views
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    • scottalanmillerS
      scottalanmiller @coliver
      last edited by

      @coliver said:

      I would say that is par for the course judging from my experience with them.

      That they went out of business or are avoiding their customers?

      coliverC 1 Reply Last reply Reply Quote 0
      • coliverC
        coliver @scottalanmiller
        last edited by

        @scottalanmiller said:

        @coliver said:

        I would say that is par for the course judging from my experience with them.

        That they went out of business or are avoiding their customers?

        That they don't know what they are doing. To be fair their support is usually prompt but not the most effective.

        scottalanmillerS 1 Reply Last reply Reply Quote 0
        • scottalanmillerS
          scottalanmiller
          last edited by

          Found a different Twitter feed that isn't directly connected to their main company identity but seems to be for a product line. It has more recent Twitter activity, so trying them.

          1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @coliver
            last edited by

            @coliver said:

            That they don't know what they are doing. To be fair their support is usually prompt but not the most effective.

            How prompt can they be if there is no way to contact them? 😉

            coliverC 1 Reply Last reply Reply Quote 0
            • scottalanmillerS
              scottalanmiller
              last edited by

              Found them on Facebook, trying them there.

              1 Reply Last reply Reply Quote 0
              • coliverC
                coliver @scottalanmiller
                last edited by

                @scottalanmiller said:

                @coliver said:

                That they don't know what they are doing. To be fair their support is usually prompt but not the most effective.

                How prompt can they be if there is no way to contact them? 😉

                I guess prompt when you are in the US.

                1 Reply Last reply Reply Quote 0
                • W
                  WingCreative @scottalanmiller
                  last edited by

                  @scottalanmiller said:

                  @WingCreative said:

                  I think everything below the "Reason" text is intended for hapless website administrators that accidentally locked themselves out of their own websites. It is pretty silly of them to have so much instruction for just that particular scenario... How often does that even happen?

                  I'm sure. But again, this all only makes sense to us as IT people. To their customers, it looks like they have lost their minds.

                  Yeah, seeing what the Geo IP blocking looks like on this end makes me even happier to have moved away from WordFence for security... Their plugin was effective but left a lot to be desired in terms of polish/usability IMO. This shows that the lack of polish extends to the visitor-facing parts of the plugin as well.

                  And they're not even honest with the error message - if the Geo IP banning is active then access has been indefinitely denied, not "temporarily limited"!

                  scottalanmillerS 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @WingCreative
                    last edited by

                    @WingCreative said:

                    And they're not even honest with the error message - if the Geo IP banning is active then access has been indefinitely denied, not "temporarily limited"!

                    Yes, given that I was blocked the first time I've ever attempted that site that was part of the "looks like they shut down" part. Trying to imply that I did something to trigger this when obviously, I had not, feeds into the "doesn't look legit" part of it.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      I'll keep people informed if they turn out to be still in business. I assume that they are and that their apparently "unmanaged" web presence is a fluke and the dead Twitter feed is a coincidence. So far no responses on either Twitter feed, Facebook or here. They have been told directly about this thread, so expect a human from ShopTech to be posting in here if they are, indeed, still up and running.

                      1 Reply Last reply Reply Quote -1
                      • gjacobseG
                        gjacobse
                        last edited by

                        Well,... they do (did) plan to be around a while longer:

                        Domain Name: SHOPTECH.COM
                        Registry Domain ID: 72657728_DOMAIN_COM-VRSN
                        Registrar WHOIS Server: whois.networksolutions.com
                        Registrar URL: http://networksolutions.com
                        Updated Date: 2015-01-29T00:17:40Z
                        Creation Date: 2006-07-18T06:26:25Z
                        Registrar Registration Expiration Date: 2021-06-14T04:00:00Z
                        
                        scottalanmillerS 1 Reply Last reply Reply Quote 1
                        • gjacobseG
                          gjacobse
                          last edited by gjacobse

                          I am fairly certain I spoke to someone in support in the last two weeks.

                          And not that it is the proper way to manage things,.. but some years ago when my server was being attacked, I used the Firewall (Untangle) to block whole Octects of IPs from countries... like China

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @gjacobse
                            last edited by

                            @gjacobse said:

                            Well,... they do (did) plan to be around a while longer:

                            Domain Name: SHOPTECH.COM
                            Registry Domain ID: 72657728_DOMAIN_COM-VRSN
                            Registrar WHOIS Server: whois.networksolutions.com
                            Registrar URL: http://networksolutions.com
                            Updated Date: 2015-01-29T00:17:40Z
                            Creation Date: 2006-07-18T06:26:25Z
                            Registrar Registration Expiration Date: 2021-06-14T04:00:00Z
                            

                            That these things linger on for years after they are purchased is what makes dead websites so suspicious.

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @gjacobse
                              last edited by

                              @gjacobse said:

                              And not that it is the proper way to manage things,.. but some years ago when my server was being attacked, I used the Firewall (Untangle) to block whole Octects of IPs from countries... like China

                              This is not actually blocked. Blocking means it looks like this site is gone. This is the content blocked but the site isn't blocked. They are actively serving me a website that claims I'm had a security issue and acts like I am an internal user that should have access to the firewall.

                              They use the word blocked, but they didn't actually block me from their server in any way.

                              Making it that much more suspicious.

                              1 Reply Last reply Reply Quote 0
                              • scottalanmillerS
                                scottalanmiller
                                last edited by

                                For anyone wondering, it has been five hours and neither of their two Twitter accounts nor their Facebook account has responded.

                                1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  They went a full working day without responding on any of their available channels. Does "out of business" seem like such a crazy assumption now? Imagine someone non-technical getting that web site, no response on any channel for a full day and no public activity and every advertising link that they have going nowhere.

                                  1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller
                                    last edited by

                                    Just an update, it has now been a full day and a half of what they list as being their business hours and neither Twitter feed, the Facebook account nor their website are responding nor have their posted here. They have been sent the links to the thread, screenshots of their downed site are posted to their Facebook feed.... no responses. They've been asked publicly in three different places if they are still in business. No responses anywhere.

                                    1 Reply Last reply Reply Quote 0
                                    • gjacobseG
                                      gjacobse
                                      last edited by

                                      I was about to come back to this and follow up.

                                      That is a shame.

                                      1 Reply Last reply Reply Quote 1
                                      • scottalanmillerS
                                        scottalanmiller
                                        last edited by

                                        Gives stuff to chat about, at least 🙂 I don't need support right this moment so it because a point of interest that they have disappeared. If they were fully functioning it would be far less interesting.

                                        gjacobseG 1 Reply Last reply Reply Quote 0
                                        • gjacobseG
                                          gjacobse @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          Gives stuff to chat about, at least 🙂 I don't need support right this moment so it because a point of interest that they have disappeared. If they were fully functioning it would be far less interesting.

                                          Just out of curiosity - is email one of the avenues you reached out through?

                                          coliverC scottalanmillerS 2 Replies Last reply Reply Quote 0
                                          • coliverC
                                            coliver @gjacobse
                                            last edited by

                                            @gjacobse said:

                                            @scottalanmiller said:

                                            Gives stuff to chat about, at least 🙂 I don't need support right this moment so it because a point of interest that they have disappeared. If they were fully functioning it would be far less interesting.

                                            Just out of curiosity - is email one of the avenues you reached out through?

                                            Is their email publicly listed if you can't get to their website?

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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