How does the routing for calls on a Elastix PBX System work?
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I understand that it works based on the user pre-setting its routing, I just want to know a little more in depth on how the routing works.
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Are you asking about how to direct a call within a system, like, for example, from a DID to an Extension/Fax?
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Yes.
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If you use the Web GUI to configure these settings, when you go to PBX>Inbound Routes, and then select the DID, you can navigate to the bottom of the page, and choose it's destination from a list of things you've already created; Like Extensions, Ring Groups, or Time Conditions/Groups. This will route the any call made to the DID go to the selected destination.
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Are you working on the new Elastix 4 that Scott just built?
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@Dashrender No I am not, yet at least
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Did you stand one up yourself?
I used to have a FreePBX running from Cloud@Cost, but their service was so bad I just turned it off.
I need to stand one up again to play with. I'll probably do that through Digital Ocean hosting.
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@Mike-Ralston abbreviated a bit, but hit the basics.
Before you can do any routing, you define the trunk. Once you have that up, then you can worry about routing.
For Inbound routing, you have a few choices.
First you have to know if you need to even care about the DID the called dialed. If you do not, things get easy. You just create or edit the any/any inbound route and scroll to the bottom as noted to set the destination.
If you have to be more specific, then you need to first know how the number is being passed into your system. Using US dialing as an example, numbers come in the format NPANXXXXXX and the country code is 1.
Depending on the SIP carrier, the call may be presented to your PBX with or without the 1.
VoicePulse sends the DID with the 1 while VoIP.ms does not.This can be important depending on how you want your routing to go.
You specify in the inbound route what inbound DID it will match on.
You can additionally specify the the route matches on the CID of the inbound caller if desired for very fine grained routing. Somehow that annoying person also seems to get routed to Time and Temp? What?
You have a few other choices to make on the way down the screen, then you pick the destination for the calls that match the above two criteria.
In this case an IVR.
