That resource library is really light on content. How did StarWind Virtual SAN solve their manual backup problem?

"High performance and data high availability (HA) were not the only benefits for the company, meaning StarWind support t hat continues to solve the problems with ease."

Is having to contact support for problems with the VSAN another benefit?

It might as well say:
Problem: Company needs to make a stew.
Solution: Company bought a pot.

Well done to StarWind HCA! Our users on IT Central Station have given StarWind HCA an average rating of 4.9 out of 5. Here are the reviews for those interested in researching it: https://www.itcentralstation.com/products/starwind-hyperconverged-appliance-reviews/tzd/c981-sf-2