Thank you so much for considering giving HelpWire a try! We truly appreciate your interest. I'm here not to spam, but to address your concerns directly.
Concerning the "too good to be true" perception, I understand that this often stems from privacy concerns related to using a free (and new) product. So, what's the catch, you might wonder?
Initially, we launched HelpWire as a free service to establish a foothold in a market where competitors offer a broader range of features. That's the entire story.
I assure you, we do not sell any private information to third parties to cover our expenses. Instead, HelpWire is supported by our parent company, Electronic Team, Inc., which has a range of successful products generating revenue to support HelpWire's post-launch phase.
Will there be a paid tier in the future? Yes, but that's still a long way off. Even then, HelpWire will continue to offer a comprehensive set of features for free. Currently, every feature and functionality is available for extensive use, free of any limitations.
I hope this clears up any concerns! If you have more questions or need further clarification, feel free to post them here (I'll keep an eye on this thread) or contact our support team at support(at)electronic(dot)us.