@travisdh1 said in Dynamics 365 issue - no idea how to fix:
It's worse to attempt to support than even Quickbooks with all of it's known issues.
As I also have to support that here as well, I am starting to have a similar mindset about Dynamics the more I dig into it, especially with some of the customizations that have been done to our environment over the last couple of years. What it even better is that there is no documentation on what has been done with the system.
@travisdh1 said in Dynamics 365 issue - no idea how to fix:
If nobody is available at the MSP to support it, have them open a ticket with Microsoft. It sucks not being able to interact with Microsoft directly, but with nobody left at the MSP that knows your particular instance of Dynamics there is probably nobody that knows what might have happened where.
I hadn't considered that - if I don't hear back from the MSP on this issue soon, I'll suggest that they do that. I do have a global admin account on our tenant, but when it comes to Dynamics, I have no idea what I should look for or where, so this might be the best option - thanks!