Last year at this time we were tossing up a few IP phone options for our Oz office. Then we chose LG IPEC system over Mitel system, latter being an expensive solution for our small office with only 15-20 people. Throughout the sales talks, LG IPEC sales person continuously talked about the many “features” of the system.
However, 1 year after the implementation, I feel very sad every time I look at my desk phone! It is nothing better than my old, digital PBX system!!
There is no real control from their web console as most the “programming” are done directly from the phone by their technicians by pressing a bunch of codes. Even selecting a name from the address book is unusually difficult - I do not want to go into the details.
Now the guys have sent me a quote for renewing the maintenance contract with them for next year which I know I have to sign up if I want to keep this system with me in a responsive state.
I have heard a lot about virtual PBX, but;
- would it work with physical ISDN/analog phone lines?
- Could we install and manage those by ourselves?
- Would it be possible for us to use our existing IP based desk phones with these systems?
- Are there anyone else out there who has gone through similar situation?