Posts made by Skyetel

@scottalanmiller Thanks for the phone call. I have updated our website with your suggestions.

Hi Guys,

Our pricing falls into two categories, retail (whats published on our website) and relationship (what we offer privately when you reach out). We offer our retail pricing to everyone who signs up. Relationship pricing is what it sounds like - we want to get to know you and extend you pricing that suits what your needs are. You do not have to be a reseller or wholesaler, but those groups are typically who we deal with most (which is why we call them out directly on the website).

The reason we don't match/compete with other published pricing is because we are not trying to build a business full of customers who we don't know. We want to know you, know your needs, and give you white-glove service. We're not trying to do a cattle call. Relationship based pricing allows us to make sure that when technical issues arise, you have the resources to get help (whether thats from us or from a third party). Users who simply sign up on our website tend to not have that, and thus, require more support hours. We also have a lot of home users who use us for their personal home phone (my grandparents included!). For them, our retail pricing is only costing them $2-$4/mo and so they don't get a huge benefit of wholesale prices.

So with that in mind, the way we work with MSPs is we negotiate pricing with the MSP directly, and then that confidential pricing applies to all of their customers. This is true for all our referral partners - whether you sell IT services, PBXs, or ice cream.

I hope this clears everything up

Chris

@Harrygill I think we may have gotten our wires crossed. We told you that our published pricing would already save you about 1/3 of your phone bill and guaranteed you that if your phone bill was not reduced, we would adjust your pricing accordingly.

Additionally, you were also given $50 in free Skyetel credit to test us out.

As mentioned previously, we do not compete on published rates - only rates you are currently paying.

@scottalanmiller here's our international pricing: https://files.skyetel.com/SkyetelHighCostPrices.xlsx. This is on our pricing page, but its a link, so its easy to miss

We have some pretty awesome fraud protection with our international system - give this a read:
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/243761174/High+Cost+Calling

@DustinB3403 I totally get where you are coming from. I'm afraid that not our business model. If you are only willing to consider published pricing, then we won't be the cheapest provider available :).

@JaredBusch If/when you sign up, give us a call. I bet you'll be pleasantly surprised by how our sales process works and how generous we can be

For clarification - our unpublished rates are not exclusively for Resellers, they're available for anyone who calls in. You just need to give us your last month's invoice or account statement for us to review your pricing.

If the pricing we need to beat is extremely low, then we usually want to know what your call volumes are and what platform you are using. This is so we can factor in what technical support needs you may have. If a customer is using a very old version of Asterisk or an old Toshiba system, they are likely to have more technical support needs than customers using a fresh install of FusionPBX. In this case we may decline to offer you better rates unless you have significant volumes to make up for the support time. This is why its all negotiated and not published

@travisdh1 The two main reasons we don't publish our wholesale rates are:

1. It prevents fraud. Having customers call into out sales line and talk to a person is a fantastic way to reduce our toll fraud exposure.
2. It lets us make sure we're the right fit for you. If you call in and need SIP Registration, we'd tell out right then and there that we aren't the provider for you.

Since we don't lock you into a contract or require any minimums, our sales process is pretty simple. We find out what you are paying now and discount your rates so our prices are cheaper. If we can't save you money, we'll tell you on the spot. If you don't have any technical questions and already signed up online, the entire call can take less than 5 mins. There's no back-and-forth or annoying approval process involved.

There was some confusion about how our published rates work vs how our relationship pricing works. We updated our website to make this more clear